• Manage the CEO's calendar; align schedule priorities with company objectives, key business cycles, and critical stakeholder commitments. • Serve as the primary, high-touch liaison between the CEO and internal teams. • Triaging incoming requests with sound judgment and diplomacy. • Plan and coordinate seamless executive travel itineraries, international visas, logistics, and expense reporting. • Continuously refine administrative workflows and executive office procedures to improve team operations. • Attend executive leadership and board meetings to record minutes, capture critical action items, and follow up with cross-functional owners to ensure execution. • Partner with executive leadership to drive cross-departmental projects and keep key initiatives on schedule. • Draft, edit, and format high-grade correspondence, executive summaries, memo drafts, and presentation materials.

• Manage complex calendars and meeting scheduling • Coordinate internal and external meetings • Book domestic and international travel • Manage executive inboxes (Gmail & Outlook) • Prepare meeting agendas and follow-up actions • Schedule interviews with candidates and hiring managers • Coordinate recruitment processes • Liaise with candidates professionally • Keep applicant tracking systems and hiring documentation organised • Support employee onboarding and offboarding • Assist with HR administration and documentation • Maintain company records and internal documentation • Coordinate office supplies and operational purchases • Assist with company-wide administrative projects • Prepare documents and presentations • Manage digital filing systems • Coordinate with external suppliers and service providers • Learn and utilise new software platforms as the business grows

• Manage and triage emails, ensuring important communications are prioritized and handled efficiently • Manage calendars, scheduling, and meeting coordination • Organize information, documents, and business workflows • Support the founder with day-to-day operational tasks and priorities • Use AI tools and agents to improve business processes and reduce repetitive work • Leverage tools such as Claude Code, Codex, and other AI coding/automation tools • Identify opportunities to automate workflows and create more efficient systems • Build and maintain AI-assisted processes across the business • Manage sales follow-ups and ensure leads are progressed effectively • Support customer and prospect communications • Assist with outbound outreach campaigns, including cold outreach to IMOs/IOIs • Maintain organized records of sales activity and follow-up actions • Manage hiring follow-ups and candidate communications • Support recruitment processes and ensure outstanding actions are completed • Help organize hiring workflows and maintain candidate information • Organize company events and coordinate logistics • Manage receipt collection and organisation for accounting software • Support ISO 27001 compliance activities and security-related processes • Assist with implementing security workflows using AI tools such as Codex and Claude Code

Role Description Join an established Australian mortgage broking firm as the right hand to a busy, award-winning head broker, working fully remote from the Philippines. This is a rare chance to effectively act as the broker across a varied EA and loan processing role, and to grow with a supportive onshore team. This role owns the broker's inbox, calendar, and client communications across the full loan lifecycle, from pre-approval through to settlement and post-settlement rate reviews. Day to day, you will: - Draft and send client emails on the broker's behalf. - Coordinate meetings and follow-ups. - Support loan processing and file admin including basic valuations and document work. - Handle rate negotiations with lenders. - Keep social and web content organized and scheduled. You will work primarily in Infynity CRM (Finsure aggregator) alongside Microsoft Office or Google Workspace, and you will be expected to adopt AI tools to work faster over time. The role reports directly to the head broker and sits alongside an established onshore team of six spanning client relations, operations, compliance, office management, and affiliate partners, with clear scope to take more off the broker's plate as trust builds. Qualifications - Previous experience within an Australian mortgage broking business is essential. - Sound understanding of the loan lifecycle, from pre-approval through to settlement and post-settlement rate reviews. - Excellent written and verbal English with a warm, professional manner. - Strong organization skills, able to manage an inbox, calendar, and competing priorities. - Genuinely proactive and quick thinker. - Experience with a mortgage CRM, ideally Infynity, plus Microsoft Office or Google Workspace. - Content scheduling and organization experience across social and web channels. - Eager to learn and adopt AI tools such as ChatGPT or Claude. - Discreet and trustworthy when handling client and business communications. - Preferably holds a bachelor's degree. Requirements - Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace). - Proactive attitude, able to follow up clients, lenders, and third parties without being prompted. - Able to work Australian business hours. Benefits - Full-time, work-from-home. - A stable, long-term role as the right hand to an established, award-winning head broker, with genuine room to take on more over time. - Training and support provided. - Join a supportive onshore team of six across client relations, operations, compliance, and office management.