• Execute brand strategy and tactics in field • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call • Proactively aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships • Develop and execute a call plan that achieves set call metrics • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise

• Execute brand strategy and tactics in field • Effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize sales performance • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections and gain logical calls to action to close on every sales call • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency with key customers • Continuously build understanding on customer needs, territory market landscape, and share market intelligence information to achieve alignment and optimize brand strategy and its execution

• Execute brand strategy and tactics in field, sales performance • Effectively manage assigned territory and targeted accounts • Build strong customer relationships and solve customer needs to maximize sales performance • Deliver sales performance, brand KPIs, financial targets, marketing objectives • Create pre-call plans using SMART objectives and execute post-call evaluations • Handle objections, misunderstandings, and concerns to close on every sales call • Develop and execute call plans to achieve set call metrics

• Providing exceptional service to customers • Responding to emergency outages promptly • Maintaining own schedule for onsite customer appointments within 24-48 hour SLA • Configure, install, and support a variety of hardware and peripheral components such as laptops, desktops, monitors, keyboards, and printers • Support systems running Windows, Mac OS, and potentially Linux • Manage tickets using the help desk ticket queue • Tracking and updating escalation tickets • Maintain a moderately sized inventory of equipment and provide notification when thresholds are reached to replenish supplies • Prepare new equipment (or reclaimed equipment) for deployment using system imaging tools • Manage accounts and equipment for new-hire/termination processes • Work with vendors in matters concerning warranty support including Dell, Cisco, Aruba/ HP, CDW, and others • Provide end-user training sessions on relevant IT topics • Troubleshoot and resolve basic network connectivity issues as needed for LAN and WiFi connections, including networking components such as TCP/IP, DHCP, and DNS • Support administration of VoIP phone systems and LiveOps call center chat system • Administer accounts in cloud-based services including Office 365 (Exchange and SharePoint Online), DropBox for Business, and others • Provide support for locally-installed applications on systems including MS Office applications, Adobe applications, Evernote, MindJet MindManager, and others • Provide necessary level support of network devices • Support and administer accounts (access codes and fobs) in an office security system • Address end-user and network escalations • Coordinate client activities (e.g. move-in, conferences, and special events) • Monitoring, investigating, and retiring equipment alarms • Assist with customer install activities as needed • Seeing that Boldyn’s policies and end-user agreement are upheld in your perspective region • Generating reports as required • Attending training events as required • Other documentation and administrative duties as requested