• Responsible for managing and leading the production support and delivery of the payment applications. • Deliver information technology solutions to fulfill business and functional requirements. • Responsible for the conversion of business requirements to technical specifications, delivery and post implementation maintenance activities. • Ensure 100% system availability and provide solutions as per defined SLA. • Requirement gathering, Functional specification and review, Project Plan, Testing plan, product walkthrough and implementation. • Interaction with business users, vendors, Technology stakeholders, periodic status updates and people management including mentoring the team. • Manage a diversified team of professionals who are responsible for payment applications support and delivery. • Effectively manage vendors responsible for application stability. • Achieve agreed SLA. • Provide functional/technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems. • Review and evaluate business requirements to provide recommended solutions. • Present technical solutions in Probe meetings Prepare/verify production transfer documentation. • Align IT strategy with business strategy. • Co-ordinate with members and other functional teams and provide oversight for deliverables from offshore. • Work with team members participating in shadowing and training activities. • Adhere to information controls and security frameworks/procedures, including change and incident management process. • Provide general administrative support to the team, including meetings, knowledge transfer and activity reporting. • Investigate and understand the cause of defects raised. • Interpret, understand, and resolve user support issues. • Recommend solutions to system or process obstacles.

• Review healthcare policies and determine the logics to create based on strategic and technical considerations • Create functional designs and test claims from concept through validation and maintenance • Review, edit and finalize designs and test claims assigned to content analysts • Mentor and coach content analysts on conceptualizing, creating and delivering claims processing edits • Create and manage special projects and programs from concept through execution and maintenance • Troubleshoot edits that do not function as expected and collaborate with Engineering teams • Drive prioritization of drug library • Curating drug edit scoping templates • Partnering with our clinical teams to review & respond to Validation questions • Identify and create business cases for any system enhancements • Partner with our Clinical Leadership on providing content development & maintenance

• Own the overall success of Kraken Embed and Kraken Ramp, including strategy, adoption, revenue growth, and partner outcomes • Act as the GM and business owner for these services, with accountability for results rather than just roadmap delivery • Define and evolve product strategy and roadmap in close partnership with product and engineering managers, payments, and blockchain platform teams • Drive go-to-market execution including pricing, packaging, partner segmentation, and distribution strategy • Work deeply with Sales leadership and frontline sellers to support pipeline development, deal execution, and strategic account growth • Be externally facing with partners and prospective clients, including sales calls, executive meetings, and select industry events • Build and scale relationships across banks, neobanks, fintechs, and embedded finance platforms, leveraging existing networks where possible • Lead and develop a growing team across product and engineering • Align closely with Compliance, Legal, Risk, and Operations to navigate regulatory and operational constraints across global markets • Represent Kraken Embed and Ramp internally, securing resources, aligning priorities, and unblocking cross-functional dependencies • Define and track success metrics across adoption, volume, revenue, and partner success

• Deliver automation using cutting edge tools based on development and design experience.