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Stefanini

Stefanini helps enterprises leverage information technology to achieve business empowerment. On a mission to create solutions that forge a better future since 1

Consultant, Digital Solutions

Location

Brazil

Posted

7 days ago

Salary

0

Seniority

Senior

Bachelor DegreeExperience acceptedEnglishSpanishPortugueseAzureCloudITSMServiceNow

Job Description

Consultant, Digital Solutions

Stefanini

• At Stefanini, we believe in the power of collaboration. We co-create innovative solutions with our clients by combining cutting-edge technology, artificial intelligence, and human creativity. • We are at the forefront of solving business challenges, delivering real impact at a global scale. • By joining Stefanini, you become part of a global transformation journey. We are committed to creating positive impact not only for our clients’ businesses but also in the lives of our employees. • If you are looking for a professional growth opportunity in a company that values innovation, respect, autonomy, and partnership, you will find it here. • Join us and be part of the change! • (Work model) • (LinkedIn recruiter code)

Job Requirements

  • Mastery of the Genesys Cloud CX platform
  • Configuration and Administration: Advanced experience with Genesys Cloud Admin (user management, queues, skills, phone, wrap-up codes, and routing).
  • Troubleshooting: Strong knowledge of platform troubleshooting, analyzing interactions and using flow history for debugging.
  • Development: Full expertise in creating and maintaining complex voice flows and digital channels (Chat, Email, WhatsApp).
  • Workforce Management (WFM): Activation and configuration of WFM.
  • Speech Analytics: Use of Speech Analytics to personalize interactions.
  • Integrations and Development (APIs/Webhooks):
  • Genesys APIs: Solid experience consuming the platform’s APIs according to project requirements.
  • CRM/ITSM/AD Integrations: Familiarity integrating Genesys with market platforms (Salesforce, ServiceNow, Zendesk, Azure, etc.).
  • REST APIs: Creation of REST APIs, strong knowledge of JSON structure, and expertise in handling API response data.
  • Preferred:
  • Functions / Data Actions: Experience creating functions to adapt APIs as required.
  • Outbound Dialer: Configuration of dialing campaigns, list management, retry rules, and compliance.
  • Languages: English and Spanish.
  • Completed higher education (Bachelor’s degree).

Benefits

  • 🍛 Meal allowance or meal voucher
  • 👨🏼‍🎓 Discounts on courses, universities, and language schools
  • 📚 Stefanini Academy — an online platform with free, up-to-date courses and certificates
  • 🗣 Mentoring
  • 💉 Health checkup and exam discount club
  • 🏥 Medical insurance
  • 🦷 Dental insurance
  • 💰 Discounts and benefits club at top establishments
  • 🛫 Travel club
  • 🐶 Pet care benefits

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