This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. - Respond promptly and professionally to customer inquiries via phone, email, or chat - Provide accurate information about products and services to customers - Resolve customer issues in a timely and efficient manner - Follow up with customers to ensure that their issues have been resolved to their satisfaction - Properly and accurately document customer interactions in the organization’s CRM - Adhere to company policies and procedures - Meet or exceed performance targets for related KPIs - Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules - Collaborate with other departments as needed - Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Qualifications - Previous customer service experience or equivalent: at least 6 months - 1 year - Good communication skills, both verbal and written - Proficient in using computers and various software applications - Knowledge and experience with a CRM preferred Requirements - Previous scheduling experience preferred - Any healthcare or medical experience would be helpful - dermatological concepts in skin care Benefits - Remote/WAH - (BYOD) Bring-Your-Own-Device - Salary: $14/hr Company Description SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a fully bilingual individual (English/Spanish) who is interested and excited about the opportunity to serve as a primary Patient Support resource for our Spanish speaking patients/families. The goal of the Bilingual Healthcare Customer Service Representative is to elevate the University of Colorado patient experience by addressing questions/concerns and fielding correspondence requests primarily received via phone in a call center environment. The ideal candidate will demonstrate the ability to successfully multitask and alternate between multiple programs. - Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment. - Interact directly via phone with patients, affiliate partners, payers, and healthcare providers. - Collect payments and/or provide guidance on payment options for outstanding balances. - Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate. - Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities. - Utilize analytical thinking for account research and reconciliation. - Manage all interactions in a positive, caring manner. - Perform specialized tasks as assigned by the manager and/or supervisor. Qualifications - High school diploma or equivalent - Minimum of 2 years’ healthcare experience, preferred 2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology - Technically proficient - Advanced verbal and written communication skills - Strong interpersonal skills - Professional maturity and ability to exercise sound judgement - Written/verbal fluency in both English and Spanish is required Requirements - Language pay differential of $1.50/hr - Must possess strong interpersonal skills Benefits - Generous leave - Health plans - Retirement contributions

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Respond to requests for assistance and/or possible processing payments - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves ensuring our customers derive ongoing value from our platform. You will manage various customer renewals, identify growth opportunities, and ensure satisfaction at every stage of their journey. - Manage the full renewal lifecycle for a large portfolio of customers - Create quotes, process orders, track forecasts, and collect purchase orders - Support agreement negotiations in partnership with internal stakeholders - Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities - Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement - Partner with Account Executives to support upsell and cross-sell motions - Maintain accurate records and contribute to forecast accuracy and account health Qualifications - Passion for helping customers succeed and a drive to make an impact - Grit and resilience; energized by challenges and persistent in finding solutions - Exceptional organizational skills and attention to detail to manage multiple priorities - Curiosity around SaaS, technology, or workforce development - Basic understanding of business development, sales, or customer success - Comfortable using various communication methods (emails, calls, meetings, webinars) - Business sense and ability to analyze data to address customer situations - Strong communication, organization, and time management skills - Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process Benefits - Blended workplace with remote or hybrid setups depending on the role - Mission-driven and guided by strong culture pillars - Commitment to diversity and belonging - Culture of trust, autonomy, and collaboration - Focus on lifelong learning and team member growth - Competitive compensation packages and comprehensive medical coverage - Unlimited PTO and wellness reimbursements - Access to a Pluralsight subscription and professional development funds