• Provide prompt and courteous assistance to customers in person and via phone, email, and other communication channels. • Process both new business and renewals for customers. • Sell and quote new business to both personal and commercial lines clients. • Assist in preparing and processing commercial insurance policies, including issuing certificates of insurance, endorsements, and other policy documents. • Skillfully identify and assess customers' needs, delivering appropriate and effective solutions. • Process payments and submit insurance premiums accurately and in a timely manner. • Develop a comprehensive knowledge of our product offerings to assist customers accurately and efficiently. • Maintain detailed and accurate records of customer interactions to continuously improve service quality.

• Provide prompt and courteous assistance to customers in person and via phone, email, and other communication channels. • Process both new business and renewals for customers. • Sell and quote new business to both personal and commercial lines clients. • Assist in preparing and processing commercial insurance policies, including issuing certificates of insurance, endorsements, and other policy documents. • Skillfully identify and assess customers' needs, delivering appropriate and effective solutions. • Process payments and submit insurance premiums accurately and in a timely manner. • Develop a comprehensive knowledge of our product offerings to assist customers accurately and efficiently. • Maintain detailed and accurate records of customer interactions to continuously improve service quality.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides a dynamic opportunity to design, deliver, and optimize learning experiences that enhance employee proficiency and confidence across evolving software products and operational processes. The Training and Implementation Support Specialist will create onboarding programs, upskilling opportunities, and product-focused training that ensures teams are equipped to perform at a high level. - Conduct training needs assessments and develop curricula that support onboarding, upskilling, and product knowledge growth - Deliver training programs through in-person sessions, e-learning, mobile/tablet, and virtual platforms - Evaluate participant performance, document feedback, and report results to supervisors - Develop, update, and maintain training materials, incorporating best practices in adult learning and instructional design - Support compliance, quality management programs, and internal standards through training initiatives - Lead, coach, and mentor team members to elevate technical knowledge and training quality - Travel as required (~25%) to attend summits and onsite training events Qualifications - Bachelor’s degree or equivalent combination of education and experience - Veterinary experience required; practice management or related experience is a plus - Familiarity with software products, preferably including practice management systems or other industry-specific tools - Proficiency with computers, Microsoft Teams, Word, PowerPoint, and eLearning authoring tools (e.g., Articulate, Camtasia, Captivate) - Knowledge of LMS/LCMS technologies and adult learning theory - Strong communication, facilitation, and collaboration skills for diverse audiences - Ability to prioritize, plan, and adapt in a fast-paced, dynamic environment - Professionalism, empathy, and ability to coach and guide learners effectively Benefits - Base salary starting at $60,000 USD with opportunity for annual bonus - Health, dental, and vision benefits starting on day one - 5% matching 401(k) plan - On-the-job training and career advancement opportunities - Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, and donation matching - Flexible, supportive work environment with meaningful learning and development opportunities

• Reply to customer inquiries related to billing, payments, subscriptions, refunds, and invoices • Investigate charge disputes, payment failures, duplicate charges, and refund requests • Ensure customers receive clear, timely, and helpful communication regarding billing matters • Escalate complex billing issues to appropriate internal teams (Support Leads, Product Development) as necessary. • Process refunds, credits, and adjustments in accordance with company policies • Maintain accurate records of billing interactions and case notes • Identify trends in billing issues and suggest process improvements • Assist users with account management, technical issues, and general product-related questions by providing clear and detailed instructions for troubleshooting and resolving