Role Description Help customers choose the right HVAC system with confidence. Every home is different. Every customer is different. Some customers care most about comfort, others about energy efficiency, budget, aesthetics, installation simplicity, long-term reliability, or speed. Many customers are overwhelmed because HVAC is expensive, technical, and unfamiliar. Your job is to help them make sense of the options. As a Systems Design Consultant, you’ll talk with homeowners and contractors, understand their project, use our design tools to build system recommendations, explain the trade-offs clearly, and guide the customer toward the equipment that best fits their needs. This is a customer-facing role for someone who enjoys solving problems, learning technical products, and helping people make good decisions. What You Will Do - You’ll work directly with customers by phone or video to help design heating and cooling systems for their projects. - Using our proprietary design software and internal tools, you will: - Learn about the customer’s home, layout, project goals, and comfort needs. - Ask thoughtful questions to understand what matters most to them. - Help customers compare different system approaches. - Explain trade-offs between comfort, cost, efficiency, aesthetics, installation complexity, and long-term value. - Recommend the system option that best fits the customer’s priorities. - Prepare a clear design summary so the order can be finalized accurately. - Help customers feel informed, understood, and confident in their decision. - You do not need to come in as an HVAC expert. We will train you on the products, tools, and design process. - What matters most is your ability to learn, think clearly, communicate well, and guide customers through decisions. What Makes This Role Different This is not a “take the order and move on” role. Customers often come to us with uncertainty. They may know they want a mini split, but they don’t know how many zones they need, which type of indoor unit makes sense, whether they should prioritize cost or comfort, or what trade-offs they’re making. Your role is to bring clarity. You should be comfortable saying things like: - “Here are two good ways to approach this.” - “This option gives you better comfort, but it costs more and is more involved to install.” - “This option is simpler and less expensive, but you’ll give up some room-by-room control.” - “Based on what you’ve told me, I’d recommend this approach because it best matches your priorities.” The best people in this role can discuss options without getting lost in them. They can listen carefully, organize the information, and help the customer move toward a clear decision. Qualifications - Enjoy helping people solve real problems. - Are naturally curious and like learning how things work. - Can ask good questions without sounding scripted. - Can explain technical ideas in simple, everyday language. - Are comfortable guiding a conversation and keeping it moving. - Think through options and trade-offs without overcomplicating things. - Have the judgment to recommend a direction, not just list possibilities. - Build trust by listening carefully and speaking clearly. - Like using technology, software, and AI tools to learn faster and work better. - Take ownership instead of waiting for step-by-step instructions. - Stay calm when a customer is confused, uncertain, or overwhelmed. - Care about getting the customer into the right system, not just any system. - HVAC experience is helpful but is not required. Requirements - Base salary: $75,000-$95,000, depending on experience and fit. - Performance bonus based on customer outcomes, design quality, and team success. - Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more. - Ongoing training and professional development. - Work-from-home (remote) or hybrid Chicago-based. - All computer equipment and training will be provided. Why Join Alpine Most customers don’t want to become HVAC experts. They just want someone knowledgeable to understand their situation, explain their choices, and help them make a smart decision. That’s what this role is about. If you enjoy learning, solving problems, using modern tools, and having meaningful conversations with customers, this could be a strong fit. Learn more and view all openings at: careers.alpinehomeair.com

Role Description This is a remote role that may be hired in several markets across the United States. Priority is given to those candidates located in North Carolina. This position provides consultative technical expertise on middleware and integration solutions within the Bank’s Enterprise Architecture team. This individual will play a critical role in driving stakeholder alignment, accelerating momentum across cross-functional teams, and supporting the development of common practices and governance frameworks that enable application teams to focus on delivery. Responsibilities - Stakeholder Engagement & Momentum Building - Act as a catalyst for progress by fostering alignment across business, technology, and architecture teams. - Drive traction on enterprise initiatives by facilitating workshops, clarifying priorities, and removing blockers. - Translate complex architectural goals into digestible, actionable plans for diverse stakeholder groups. - Enterprise Middleware and Integrations - Partner with product owners, developers, architects and cross-functional teams to identify, understand and business capability needs and associated roadmap. - Support the rollout of middleware solutions and platforms/tools, ensuring alignment with enterprise architecture principles in support of business capability needs. - Enterprise Architecture Alignment - Collaborate with enterprise architecture leadership to implement common practices and governance models. - Ensure business systems analysis efforts and associated solutions are aligned with the enterprise’s Target Operating Models (TOMs) and strategic goals. - Requirements Gathering & Analysis - Elicit, document, and validate business and technical requirements for middleware-related initiatives and broader architectural efforts. - Analyze current-state systems and processes to identify gaps, inefficiencies, and opportunities for improvement. - Documentation & Communication - Create clear, concise documentation including process flows, use cases, data mapping and business requirements. - Communicate effectively with technical and non-technical audiences to ensure shared understanding and buy-in. Qualifications - Bachelor's Degree and 10 years of experience in Information Technology - OR High School Diploma or GED and 14 years of experience in Information Technology - Demonstrated technical acumen with prior hands-on experience as a developer/Senior Analyst, enabling effective navigation of technical requirements and conversations. - Strong understanding of middleware technologies (e.g., API platforms, messaging tools, API gateways) and associated integration patterns. - Proven ability to drive stakeholder engagement and build momentum in complex, matrixed organizations. - Strong understanding of enterprise architecture principles and frameworks. - Exceptional communication and facilitation skills—able to translate technical concepts for non-technical audiences. - Experience supporting large-scale transformation initiatives is a plus. Benefits - This job posting is expected to remain active for 45 days from the initial posting date listed above. - If hired in North Carolina, the base pay for this position is generally between $138,960 and $180,000. - Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. - For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .

• Build end-to-end product features across frontend, backend, and AI integrations • Design agent workflows that handle planning, tool use, failure, and recovery across multiple steps. • Integrate LLMs, memory, and external tools into systems that behave reliably under real-world conditions • Design real-time AI interactions with streaming, partial results, and tight latency constraints • Improve system reliability, observability, and fallback mechanisms • Collaborate closely with ML, backend, and product teams to ship features end-to-end • Continuously iterate based on real usage and failure modes

• Build end-to-end product features across frontend, backend, and AI integrations • Design agent workflows that handle planning, tool use, failure, and recovery across multiple steps. • Integrate LLMs, memory, and external tools into systems that behave reliably under real-world conditions • Design real-time AI interactions with streaming, partial results, and tight latency constraints • Improve system reliability, observability, and fallback mechanisms • Collaborate closely with ML, backend, and product teams to ship features end-to-end • Continuously iterate based on real usage and failure modes