Role Description The Epic Population Health IT Associate Analyst is responsible for the day-to-day support, optimization, testing, and maintenance of Epic Population Health applications, including Healthy Planet. This entry-level role partners with clinical, operational, and technical teams to: - Analyze workflows - Support system enhancements - Evaluate software releases - Resolve application-related issues The ideal candidate brings a combination of clinical case management, inpatient nursing, and population health experience, with an interest in leveraging technology to improve patient outcomes, care coordination, and organizational efficiency. This is a remote position that works closely with cross-functional teams to support application integration, system upgrades, testing, and ongoing operational support. Qualifications - Bachelor's Degree in Nursing, Health Information Management, Healthcare Administration, Information Technology, or a related field (Required) - 2 years of relevant experience may be accepted in lieu of degree - Epic Healthy Planet Certification (Preferred) Requirements - 0-2 years of relevant healthcare, clinical informatics, application support, or IT analyst experience with a degree - 3 years of relevant experience in lieu of a degree - Experience in clinical case management, care coordination, or population health programs required - Knowledge of inpatient nursing workflows and healthcare operations - Familiarity with Epic Healthy Planet, population health management tools, or healthcare technology applications preferred - Experience supporting software testing, workflow analysis, system upgrades, or application optimization activities preferred - Strong analytical, problem-solving, communication, and customer service skills - Ability to work effectively in a remote, collaborative team environment Benefits - Market-competitive compensation packages, including base pay, incentives, and benefits - Base pay rate for Full Time employment: $25.71 - $42.85 - Additional compensation may be available such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down – $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Role Description The IT Systems Analyst is responsible for the day-to-day support, maintenance, and optimization of software applications that support Health & Wellness operations. This role partners with business and technical stakeholders to analyze requirements, troubleshoot application issues, and implement system enhancements that improve efficiency and user experience. - Application support, file mapping and data integration activities - SQL-based research and analysis - Testing software upgrades and patches - Managing incidents, changes, and service requests - Working closely with cross-functional teams - Leveraging tools such as Jira to track work and support project initiatives - Ensuring applications continue to meet evolving business needs Qualifications - Bachelor's Degree in Information Systems, Computer Science, Healthcare Informatics, Business, or a related field (preferred) - 5+ years of relevant experience without a degree may be accepted in lieu of degree requirements Requirements - Experience supporting enterprise business applications, including troubleshooting, maintenance, upgrades, and system enhancements - Experience with SQL queries, data analysis, and research to support troubleshooting, reporting, and business requirements - Experience with data integration processes, file mapping, data validation, and interface support - Experience using ticketing and project management tools such as Jira for incident, problem, change, and service request management - Experience gathering business requirements, documenting workflows, conducting system testing, and supporting application implementations Benefits - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down – $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Role Description As a member of our Risk Department, you will be a part of a very dynamic, learning-oriented risk team that thrives on innovation and opportunities to spearhead the deployment of new technologies for managing the growth of Attain’s lending portfolios. - Ability to develop underwriting strategies for the assigned loan portfolio as evidenced from improved performance (reduced defaults, increased receivables and/or revenue) and achieving desired business objectives. - Interface with Modeling/Scoring team to deploy risk strategies based on new models to improve effectiveness of the model deployment. - Develop dashboards to monitor and analyze portfolio and segment-level performance including performance of implemented strategies. - Build and automate complex queries across database and create dynamic reports to enhance credit risk insights. - Understand the data environment and be able to investigate issues to appropriately prioritize and set expectations for key reporting and analytical priorities. - Coaches and mentors other analysts and acts as a thought leader within the analyst community. - Work closely with internal groups to devise risk policies. Identify actionable insights, suggest recommendations, and influence the direction of the business by effectively communicating results to cross functional groups. - Become familiar with assigned markets and products for use in developing/modifying underwriting strategies to meet business goals. - Successfully manage multiple projects and timelines. Qualifications - BS/MS in a quantitative discipline (Statistics, math, qualitative social science, operation management, finance) or equivalent working experience. - 4+ years of experience in credit risk or analytical experience in a related industry. Experience in Financial Services with emphasis on risk management/scoring of consumer lending products. - Familiarity with data from credit bureaus and third-party data providers. - Solid analytical skills and an understanding of how to utilize data to target improvements, solve problems, and tell a story. - Strong organization skills and the ability to communicate effectively, both verbally and in written. - Exceptional problem-solving skills and ability to work effectively with minimal supervision. - Comfortable working both independently and in a team environment. - High proficiency with any of SQL/Snowflake/SAS. - Knowledge of Python or R is a plus. - Experience with A/B testing and data visualization (Sigma, Tableau) is a plus. - Familiarity with statistical modeling techniques. Requirements - Base Salary: $85,000 - $120,000 USD. - All full-time salaried employees are eligible for the following benefits, starting on day one: - Flexible Paid Time Off Program - Medical, Dental, Vision - Life Insurance - Disability, and other voluntary coverages - You will also be eligible to participate in our 401k program, starting on the first of the month following 30 days of employment with a company match. EEO Statement Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works. Notice to Attain Finance job applicants Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca.

Role Description We're seeking a Complaints Analyst (Banking Operations) to support complaint intake and routing within a financial services environment. This role is responsible for reviewing customer complaints, categorizing them appropriately, and ensuring they are assigned to the correct team for resolution. - Review and assess incoming customer complaints. - Categorize and route complaints according to established guidelines. - Perform complaint intake, triage, and acknowledgment activities. - Ensure complaint information is accurately documented in internal systems. - Identify missing or incomplete information and obtain clarification as needed. - Communicate with customers and internal stakeholders regarding complaint documentation and intake activities. - Meet established service level expectations and regulatory requirements. - Identify trends, process gaps, and opportunities for improvement. Qualifications - Experience in banking or financial services. - Understanding of consumer banking regulations. - Experience in a deadline-driven environment involving case management, request processing, reporting, operations, or customer service. - Strong attention to detail and organizational skills. - Proficiency with Microsoft Office Suite. - Excellent communication and problem-solving abilities. Requirements - Experience handling or triaging customer complaints. - Experience using PEGA or a similar case management system. - Background in operational risk, compliance, or business process analysis. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave).