This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. - Serve as the central customer service contact for existing clients - Answer questions and escalate priority issues - Provide ongoing training to users - Consult with customers on EMR optimization efforts - Provide best practices to ensure customer success with the EMR - Perform complex configurations to improve workflow efficiencies - Provide an exceptional customer experience in every interaction - Provide training to client users during deployment - Provide ongoing product education for existing customers - Escalate bug fixes to appropriate staff as needed - Take initiative to maximize opportunities for personal growth in product knowledge - Assist the deployment team with onboarding tasks - Requires up to 10% travel Qualifications - Education: Must obtain applicable product certifications within 90 days of hire - Experience: 2+ years of experience providing customer service/support to commercial clients - Experience using and troubleshooting business applications - Effective written and verbal communication skills Requirements - Ability to clearly communicate with professional clients at all levels - Strong organizational skills - Oral presentation, training, and public speaking experience - Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications Benefits - Competitive compensation - Comprehensive benefits package including medical/dental/vision insurance - 401k with company match - Unlimited Paid-Time off - Quarterly bonus program - Flexible work schedule - Remote work Company Description We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE’s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join our dynamic team of representatives who connect with clients virtually to provide essential supplemental benefits that enhance their family’s protection beyond standard employer coverage. We seek effective communicators who are ambitious, organized, and thrive in a collaborative environment. - Reach out to individuals interested in our exclusive benefits. - Schedule engaging Zoom meetings to discuss their needs. - Customize new and existing benefit plans to meet client requirements. - Foster strong relationships with both existing and potential clients. - Conduct benefit reviews and assist with claims or adjustments. - Provide exceptional customer service and administrative support. - Address client inquiries and resolve concerns promptly. - Ensure accurate and timely documentation updates. Benefits - Comprehensive medical insurance (BlueCross BlueShield) - Dental, vision, and hearing insurance options - Stock options for a sense of ownership - Retirement benefits based on renewal income - An extensive paid training program - Performance-based monthly bonuses - Competitive Performance-based weekly pay averaging $60,000 to $65,000 in the first year - Flexible work schedule, with options for remote or in-office work.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with HubSpot by communicating thoughtful, customized solutions that solve roadblocks in customer growth. The Customer Support team delivers a human and consultative experience through creative, technical problem-solving, and a thorough knowledge of how the HubSpot software works. - Partner with our customers and effectively resolve issues through chat, email, and phone. - Build your resilience, composure, and flexibility as customer needs evolve and ticket volume changes. - Utilize comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product, engineering, and customer success teams to solve more complex product issues. - Maintain ownership of cases from initial contact through resolution. - Identify opportunities for existing customers to upgrade their tools. - Discover, report, and monitor bugs and issues. - Find yourself immersed in a growth culture that includes programmatic training and ongoing, on-the-job learning. - Work weekday shifts. Hours depending on location. There will be at least 6 weekend shifts per year in addition to your weekday shifts. Overtime and holiday shifts are optional. Qualifications - Demonstrate comfort in autonomous learning, troubleshooting and taking an investigative approach to fix a problem. - Possess technical aptitude and familiarity with SAAS concepts. - Are interested in building technical knowledge around APIs, HTML, & CSS. - Are acquainted with customer service and are passionate about the customer experience. Requirements - Motivated by customer-facing interaction. - A curiosity for technical deep-diving and troubleshooting. - Solid communication and writing skills. - Time management and organization. - A desire to learn and grow. - An interest in, or understanding of, basic Internet and information technology. Benefits - Annual Cash Compensation Range: $40,000 — $55,000 USD. - In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). - Some roles may also be eligible for overtime pay. - Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

• Consult with customers on EMR optimization efforts. • Provide best practices to ensure customer success with the EMR. • Perform complex configurations to improve workflow efficiencies. • Provide an exceptional customer experience in every interaction. • Provide training to client users during deployment to alleviate the training burden from the project team. • Provide ongoing product education for existing customers. • Escalate bug fixes to appropriate staff as needed. • Take initiative to maximize opportunities for personal growth in product knowledge. • Assist the deployment team with onboarding tasks. • Requires up to 10% travel.