This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with HubSpot by communicating thoughtful, customized solutions that solve roadblocks in customer growth. The Customer Support team delivers a human and consultative experience through creative, technical problem-solving, and a thorough knowledge of how the HubSpot software works. - Partner with our customers and effectively resolve issues through chat, email, and phone. - Build your resilience, composure, and flexibility as customer needs evolve and ticket volume changes. - Utilize comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product, engineering, and customer success teams to solve more complex product issues. - Maintain ownership of cases from initial contact through resolution. - Identify opportunities for existing customers to upgrade their tools. - Discover, report, and monitor bugs and issues. - Find yourself immersed in a growth culture that includes programmatic training and ongoing, on-the-job learning. - Work weekday shifts. Hours depending on location. There will be at least 6 weekend shifts per year in addition to your weekday shifts. Overtime and holiday shifts are optional. Qualifications - Demonstrate comfort in autonomous learning, troubleshooting and taking an investigative approach to fix a problem. - Possess technical aptitude and familiarity with SAAS concepts. - Are interested in building technical knowledge around APIs, HTML, & CSS. - Are acquainted with customer service and are passionate about the customer experience. Requirements - Motivated by customer-facing interaction. - A curiosity for technical deep-diving and troubleshooting. - Solid communication and writing skills. - Time management and organization. - A desire to learn and grow. - An interest in, or understanding of, basic Internet and information technology. Benefits - Annual Cash Compensation Range: $40,000 — $55,000 USD. - In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). - Some roles may also be eligible for overtime pay. - Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

• Consult with customers on EMR optimization efforts. • Provide best practices to ensure customer success with the EMR. • Perform complex configurations to improve workflow efficiencies. • Provide an exceptional customer experience in every interaction. • Provide training to client users during deployment to alleviate the training burden from the project team. • Provide ongoing product education for existing customers. • Escalate bug fixes to appropriate staff as needed. • Take initiative to maximize opportunities for personal growth in product knowledge. • Assist the deployment team with onboarding tasks. • Requires up to 10% travel.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required! What You'll Do - Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like. - Use your computer skills to research requests and accurately record the details of your calls/contacts. - Manage assigned cases from beginning to end by researching and assisting customers until case resolution. - Offer timely and accurate solutions through inbound and outbound conversations while keeping a positive and upbeat attitude. Qualifications - Excellent written and verbal communication skills. - Ability to navigate a computer and the web. - Typing skills (minimum 25 words per minute). - High school diploma or equivalent. - Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers). Requirements - Available to work shifts within the call center’s hours of operation: Monday through Saturday, 8 a.m. to 9 p.m. Eastern time. - Must be able to stick to the schedule reliably, as some queues are time sensitive. - Michigan resident. - Secluded and distraction-free work environment. - Required internet setup: High-speed internet delivered through a wired provider (cable or fiber). - Computer must be physically connected to your modem/router using an Ethernet cable. - Wireless, 5G and satellite connections are not supported. Benefits - Medical and prescription coverage. - Dental and vision insurance. - Paid time off. - Associate wellness program with rewards for annual checkups. - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma). - 401(k) with match. - Flexible spending account (FSA). - Life insurance. - Company-paid short- and long-term disability insurance. - 24/7 online access to doctors through Teladoc. - 24/7 nurse help desk. - Patient advocacy with free 24/7 support for benefit questions and claims. - Guidance for family, financial and estate planning (including wills).

Primary Responsibilities: Responsible for providing expertise or general support to teams in reviewing, researching and investigating, negotiating and resolving all types of appeals and grievances. Communicates with appropriate internal parties regarding appeals and grievance issues, implications, and decisions. May also need to analyze and identify trends for all appeals and grievances. May research and resolve written complex or multi-issue provider complaints submitted by physicians/providers. This role involves: ·        Extensive work experience within own function. ·        Work is frequently completed without established procedures.  ·        Work is frequently completed without established procedures.  ·        Works independently. ·        May act as a resource for others. ·        May coordinate others' activities. Compensation: $15.00 - $17.75 depending on SCA rates by county.