• Consult with customers on EMR optimization efforts. • Provide best practices to ensure customer success with the EMR. • Perform complex configurations to improve workflow efficiencies. • Provide an exceptional customer experience in every interaction. • Provide training to client users during deployment to alleviate the training burden from the project team. • Provide ongoing product education for existing customers. • Escalate bug fixes to appropriate staff as needed. • Take initiative to maximize opportunities for personal growth in product knowledge. • Assist the deployment team with onboarding tasks. • Requires up to 10% travel.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required! What You'll Do - Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like. - Use your computer skills to research requests and accurately record the details of your calls/contacts. - Manage assigned cases from beginning to end by researching and assisting customers until case resolution. - Offer timely and accurate solutions through inbound and outbound conversations while keeping a positive and upbeat attitude. Qualifications - Excellent written and verbal communication skills. - Ability to navigate a computer and the web. - Typing skills (minimum 25 words per minute). - High school diploma or equivalent. - Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers). Requirements - Available to work shifts within the call center’s hours of operation: Monday through Saturday, 8 a.m. to 9 p.m. Eastern time. - Must be able to stick to the schedule reliably, as some queues are time sensitive. - Michigan resident. - Secluded and distraction-free work environment. - Required internet setup: High-speed internet delivered through a wired provider (cable or fiber). - Computer must be physically connected to your modem/router using an Ethernet cable. - Wireless, 5G and satellite connections are not supported. Benefits - Medical and prescription coverage. - Dental and vision insurance. - Paid time off. - Associate wellness program with rewards for annual checkups. - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma). - 401(k) with match. - Flexible spending account (FSA). - Life insurance. - Company-paid short- and long-term disability insurance. - 24/7 online access to doctors through Teladoc. - 24/7 nurse help desk. - Patient advocacy with free 24/7 support for benefit questions and claims. - Guidance for family, financial and estate planning (including wills).

Primary Responsibilities: Responsible for providing expertise or general support to teams in reviewing, researching and investigating, negotiating and resolving all types of appeals and grievances. Communicates with appropriate internal parties regarding appeals and grievance issues, implications, and decisions. May also need to analyze and identify trends for all appeals and grievances. May research and resolve written complex or multi-issue provider complaints submitted by physicians/providers. This role involves: ·        Extensive work experience within own function. ·        Work is frequently completed without established procedures.  ·        Work is frequently completed without established procedures.  ·        Works independently. ·        May act as a resource for others. ·        May coordinate others' activities. Compensation: $15.00 - $17.75 depending on SCA rates by county.

Have you noticed that when you go to the doctor, often no one there can tell you what it will cost? If you think that’s as problematic as we do, join us in our mission to fix it. Position Overview The Revenue Recovery Specialist will play a critical role in ensuring accurate reimbursement and recovering lost revenue for outpatient service providers. This position involves interfacing with insurance carriers, analyzing claims data, and drafting appeals to recover underpaid and denied claims. The ideal candidate must have a strong understanding of outpatient reimbursement methodologies, intermediate Excel skills, and the ability to navigate payer processes independently. Key Responsibilities Claims Research and Analysis - Review claims data in pricing software to identify discrepancies between contracted rates and actual payments. - Research claims variances in outpatient patient accounting systems (e.g., athenahealth, Nextgen) - Deep-dive into payer contracts and manuals to understand “why” a claim has been underpaid or denied. - Review claim details, including coding, billing, and insurance information to verify payer payment discrepancies. Appeals and Follow-Up - Communicate with payer representatives via phone, provider portals, written correspondence, etc. to identify claim status, needed documentation, reasoning for underpayment. - Draft appeals to insurance companies to recover underpaid claims. - Adhere to payer-specific strategies (e.g., escalation, appeal, obtaining audit reports, requesting claim correction, etc.) to resolve accounts expeditiously. Trend Identification and Reporting - Identify trends in workflow and recommend solutions for efficiency improvements. - Prepare monthly recovery reporting for the Client. - Communicate trends during team meetings. Skills and Knowledge - Strong understanding of outpatient reimbursement methodologies (e.g., how Medicare reimbursement works, how to calculate reimbursement using a fee schedule, how payment adjustments work). - Intermediate Excel skills, including pivot tables and large dataset analysis. - Excellent written and verbal communication skills for professional interactions with payer representatives. - Demonstrated ability to work autonomously and communicate findings to teammates. - Persistent problem-solving skills to overcome payer challenges. Education and Experience - Required: Minimum 3–5 years of experience in one or more of the following areas: - Revenue cycle accounts receivable follow-up - Managed care contracting analysis - Insurance company claims or payer relations - Revenue cycle outsourcing recovery - Associate degree preferred; equivalent work experience accepted. More About MD Clarity MD Clarity is a social-impact-driven software company animated by two guiding principles: 1) that patients have a right to know what the financial impact will be on them when getting care; and 2) that doctors, nurses, and physician assistants deserve to be paid fairly by health insurers. Our workflow automation software makes the healthcare experience easier and more transparent for patients and providers, and our products are already used by healthcare organizations that together serve hundreds of thousands of patient visits annually. We’re profitable and recently raised a new round of growth capital to accelerate adoption and scale our impact on the healthcare system. Our fast-growing team combines decades of healthcare technology experience with engineering and business talent from Microsoft, Stanford, Spotify, EY-Parthenon, Harvard, Deloitte, Vanderbilt, Georgetown, UPenn-Wharton, and West Point, among others. We’re distributed among our offices in Seattle and New York City and many fully remote roles. In addition to our shared passion for improving patients’ healthcare experience, we’re united in valuing an inclusive workplace that empowers all with the autonomy, connection to the mission, and flexibility needed to innovate. Must be eligible to work in the U.S. without Sponsorship