Role Description The Case Manager - Oncology is a professional external-facing role, responsible for oversight of cases throughout the authorization/approval journey for patients and their providers. This role relies on critical thinking skills to drive cases through complex communication, authorization, and appeal processes, with the primary focus of expediting patients’ access to care while securing payment channels to avoid unexpected out-of-pocket costs. - Act as a single point of contact between the internal team, client, providers, payor, facility, and patient as needed. - Support cases through approval/denial process with a sense of urgency while maintaining accuracy. - Collaborate and provide direction to internal and external stakeholders (i.e., Payor Specialist Team, Reimbursement Team, Clinical Team, client sales/MSL) and coordinate efforts to ensure accuracy and completeness of each case. - Identify and share trends impacting business processes with management. - Prioritize and act on key client activities and follow up with customers to ensure problems are solved. - Manage through ambiguity while designing innovative client and payor solutions. - Make sound independent decisions in urgent and non-routine situations pertaining to client and patient scenarios. - Interpret complex clinical documentation to prepare authorization documentation for payor submission in relation to medical policy criteria for coverage. - Partner with the interdisciplinary team to champion their clients, patients, and customers, and is responsible for the life cycle of their case to ensure successful completion. - Provide resources to patients, caregivers, health care providers, and clients with resources available for financial assistance and transportation. - Provide compassionate and empathetic support to patients and caregivers. Qualifications - Maintains open, effective dialogue with effective communication and is both clear and thorough in reports, documentation, and other written communications. - High level of ability to coordinate multiple priorities and activities to accomplish goals. - Ability to independently manage case load, prioritize work, and use time management skills to manage deliverables. - Critical thinking and strong problem solving. - Suggests creative ideas and innovative solutions while exploring multiple alternatives and approaches to overcome obstacles and find solutions. - Excellent follow-through with solid levels of determination and tenacity. - Remains calm and productive during transitions or changing circumstances. - Demonstrates composure and professionalism under difficult circumstances. - Ability to communicate effectively both orally and in writing with a focus on customer satisfaction, with empathy, drive, and commitment to exceptional service. - Possess a strong understanding of the US Healthcare System, public and private payer nuances, and patient access challenges for new to market, high dollar or highly complex medical interventions, products, therapies. - Ability to leverage professional expertise and apply company policies and procedures to resolve challenges. - Ability to develop, maintain and navigate relationships. - Ability to interpret and understand medical documentation as it relates to each specific case and how it applies to a specific medical policy. - Ability to be agile and adaptable in responses to rapidly changing processes and consumer needs. Requirements - Registered Nurse in good standing. Oncology RN experience highly desired. - Experience with complex medical products and associated insurance processes highly desired. - Experience working in infusion services - office, hospital or home setting preferred. - College Degree (Bachelor's or Associate Degree) preferred. - 4 – 6 years of experience in a healthcare setting and/or medical insurance background with a customer service focus ideal. - Experience with maintaining detailed records of client interactions, services provided, and progress made. - Experience in developing and/or implementing new technologies a plus. - OCN certification a plus. Physical Requirements - As a remote-forward organization, this position operates in a professional office environment and teleworking from the employee’s home address listed in their employment file. - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - Working hours to support activities in multiple time zones. Benefits - Robust medical, dental, and vision plans. - Life insurance and disability coverage. - Tax-advantaged savings accounts. - Employee Assistance Program. - Home office benefits. - Employee Ownership Program. - Paid time off, holidays, and bereavement leave. - 401(k)-retirement plan with employer matching. - Performance-based bonus opportunity.

• Own complex escalations. Lead high-impact and sensitive client escalations from intake through resolution, with clear action plans, regular updates, and timely closure. • Lead incident and risk-event response. Coordinate ownership, decision-making, impact documentation, containment, and remediation for significant operational incidents. • Drive root cause analysis. Lead structured reviews across people, process, technology, and third parties; track corrective and preventive actions and validate their effectiveness. • Strengthen risk and controls. Support the design, documentation, and continuous improvement of operational risk frameworks, controls, self-assessments, and issue-management practices. • Coordinate cross-functional resolution. Bring together Risk Governance, Client Services, Product, Compliance, Security, and other stakeholders to deliver cohesive, client-centered outcomes. • Communicate with confidence. Provide calm, credible communication to high-value or at-risk clients and senior stakeholders while balancing transparency, advocacy, compliance, and sound judgment. • Use data to improve outcomes. Maintain escalation and risk-event reporting, define useful KPIs and KRIs, identify trends, and translate findings into clear recommendations. • Build better processes. Develop and refine procedures, workflows, playbooks, policies, and tools to improve response quality, clarify ownership, reduce recurrence, and shorten resolution timelines. • Assess emerging risk. Identify operational risks tied to vendors, partners, and changing business processes and partner with stakeholders on practical mitigation strategies.

Your role at DynatraceReporting to the Global Payroll Lead, the Senior Payroll Operations Lead will lead the Delivery of Payroll Operations in the Region using an outsourced payroll model with ADP. This role is Responsible for leading and overseeing NORAM Payroll operations to ensure accurate, timely and compliant pay for employees in the region. The Sr. Lead will partner cross-functionally with P&C, Finance, HRIS and external vendors to enhance payroll process, ensure compliance and provide seamless pay experience. Responsibilities: - Lead and oversee all payroll operations of semi-monthly and off cycle payroll processing across multiple states for US payroll as well as Canada Payroll. - Manage the relationship with the outsourced provider ensuring SLAs are met. - Ensure compliance with federal, state, local laws and tax regulations as well as SOX controls, internal frameworks and governance. - Work with Global Lead to maintain strong payroll governance, controls and audit ready processes. - Partner with internal teams on compensation changes, benefits deductions, equity payouts. - Collaborate with Finance on payroll and tax reconciliations, accruals and reporting. - Drive continuous improvement mindset to optimize vendor performance, streamline process and enhance scalability and employee experience. - Provides problem solving, project management, and overall payroll planning and consultation for designated groups within the company. - Understand the risk associated with the process and the respective mitigation plan for each risk identified; Foresees risks in advance using prior payroll experience to mitigate risk before failure. - Lead, develop and mentor payroll team members fostering a culture of accountability, compliance and continuous improvement. - Identify improvements to payroll systems and assist in implementation. - Provide backup for payroll processing when required. This is a hybrid role out of our Detroit, MI office (2 days per week). What will help you succeedMinimum Requirements - At least 3 years’ leadership experience managing high performing teams. - 5+ years experience with outsourced managed payroll, specifically ADP, in a shared services or operational environment. Preferred Requirements - Experience using SFEC HCM. - Proven ability to lead and inspire a team with a focus on team engagement and development. - Solid functional knowledge, commensurate with level, including understanding of payroll processes and regulations aligned to SOX compliance. - A proven, customer driven attitude towards employees of all levels. - Strong knowledge of Excel. - Strong organization skills with ability to deal with multiple concurrent high-priority projects while meeting deadlines, being a team player and seeking continuous improvement. - Highly collaborative team approach to work with a proactive orientation. Proven leadership, influencing and stakeholder management skills. - Ability to adapt and excel in a fast-paced environment with high energy and positive mindset. Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and RewardsDOE, salary $130K - $170K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Role Description We are seeking a Healthcare IT Revenue Cycle Applications Manager to join our team! This role is part of our IT leadership team and will be responsible for implementing, optimizing, and supporting key Revenue Cycle technologies across our health system. In this position, you will ensure that our revenue cycle applications deliver the value, performance, and reliability needed to support the overall revenue cycle: - Patient Access - Billing - Claims - Health Information Management (HIM) - Transcription - Referrals - Scanning/Imaging Workflows The Senior Manager will partner closely with system and market leaders, Solutions Analysts, and Managed Service Providers to drive high-quality service delivery, operational excellence, and continuous improvement. This position also provides direct leadership to the Solutions Architect team and works in alignment with Informatics, Training, Clinical Applications, Imaging, Interoperability, Project/Portfolio, and technical teams. The ideal candidate will have broad knowledge of healthcare revenue cycle applications (front end, middle, and back end) and be able to consult with operational leaders, analysts, and vendors in regard to various areas within revenue cycle management. Additionally, the Senior Manager will have strong cross-functional leadership experience, process improvement skills, and agility for change. Qualifications - Bachelor’s degree in Business Administration, Information Systems, or related healthcare revenue cycle field is required. - Equivalent education and work experience may be accepted only if previous experience applies to specific systems. - A minimum of five (5) years in the following is required: - Experience in Revenue Cycle Applications within Healthcare (Including but not limited to: patient access, scheduling, hospital and professional billing, claims, health information management, dictation/transcription/scribe, referrals and scanning/imaging). - Service delivery, vendor management, or operations within a Healthcare IT environment that utilizes electronic medical records (EMR). - Professional experience in management of operations specifically in Healthcare IT with a focus on Revenue Cycle software implementation and support. - Experience managing multiple third-party vendors in a complex IT environment. - Experience managing large teams in complex enterprise-level implementation of vendor supplied software. Requirements - Preferred: Epic Application certification. - Preferred: Project Management Professional certification offered by the Project Management Institute (PMI). Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program. - Dental, health and vision insurance, paid holidays, short and long-term disability, and more. - Pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay. - Tuition reimbursement to help further your career. - Adoption assistance to help you grow your family.