Role Description At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a confident communicator with a passion for helping customers and closing sales? We’re looking for Renewal Sales Representatives to join our team and support a variety of nationwide projects. You’ll interact with hundreds of customers each week, answering questions, promoting new products and services, and ensuring a best-in-class customer experience. This is a fantastic opportunity to start or grow your career in a supportive, fast-paced environment with industry-leading training and clear paths to advancement in roles like Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Qualifications - Must be 18 years or older - High school diploma or equivalent - Fluent in English (spoken and written) - Experience with computer-based data entry - Ability to type 20+ WPM - Wired, high-speed internet connection (20Mbps+ download speed) - Excellent organizational, written, and verbal communication skills - Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) - Familiarity with Windows PC applications and ability to learn new systems - Reliable and punctual with a strong work ethic - Skilled in conflict resolution, problem-solving, and negotiation - Customer-focused, empathetic, and solution-oriented - Ability to multitask, stay focused, and self-manage - Strong team orientation and interpersonal skills - Comfortable in a fast-paced, evolving environment Requirements - 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center (Preferred) - Previous work-from-home experience (Preferred) - Experience in state or federal programs (Preferred) Benefits - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work.

• Prospectar novos clientes. • Realizar atendimentos consultivos. • Apresentar soluções aos clientes. • Negociar e acompanhar oportunidades de venda. • Fazer follow-up. • Participar dos treinamentos e reuniões comerciais. • Trabalhar com metas e indicadores de desempenho.

• Own full-cycle recruiting for SDR and AE roles across the client's Denver, Chicago, and Phoenix offices • Generate a minimum of 15 new candidate meetings per week through direct outbound sourcing • Maintain a screen-to-hire ratio in a healthy range for the business; recalibrate quickly with hiring managers when ratios drift too far • Drive toward an 80% offer acceptance rate • Run candidates smoothly and predictably through a structured process • Coach candidates on pacing and presence through the process • Partner with hiring managers on ongoing calibration of successful candidate profile, using funnel data to flag when sourcing or IV model needs to adjust • Represent the client's culture and value proposition credibly and energetically to a fast-moving, high-volume candidate pool

• Make outbound calls to targeted school contacts and conference attendees to qualify leads. • Make outbound pre-conference calls to a targeted list of attendees. • Conduct thoughtful research on target accounts to turn cold calls into warm calls. • Using your creativity and excellent communication skills, initiate quality conversations with target accounts. • Schedule qualified business meetings for your account executive. • Collaborate with your account executive to develop a targeted account plan. • Build and nurture relationships with district contacts using thoughtful messaging and resources. • Represent Presence at Special Education-related meetings and conferences • Virtually deliver engaging presentations that allow schools and districts to understand better how live, online therapy sessions are conducted.