• Own and evolve core sales processes across our provider lifecycle, ensuring rep motions are optimized, clearly defined, and scalable as Headway grows. • Lead major RevOps initiatives end to end, from problem definition and data analysis through implementation and rollout. • Champion AI and automation across our revenue org, identifying opportunities to reduce manual work, improve rep productivity, and unlock faster, more reliable insights. • Partner deeply with systems, strategy, enablement, data, product, and sales leadership to ensure tooling and workflow align with business priorities and frontline realities. • Lead with data, using quantitative analysis to evaluate process performance, surface bottlenecks, and recommend clear - ROI driven improvements. • Communicate clearly and credibly with senior stakeholders, deliver structured updates, tradeoffs, and recommendations that support our fast paced org.

• Support a world class sales team by solving Salesforce cases and meeting our monthly SLA • Identify key opportunities for efficiencies within our systems • Learn supported systems including Salesforce, Leandata, Chili Piper, Revenue.io, Attention, among others • Collaborate with cross-functional partners (Enablement, Data, Engineering, Marketing) and RevOps team members to reduce contact rate • Learn automations, access controls, reporting, and routing logic in various systems used by the Growth team • Investigate operational, technical, or process failures to identify underlying causes rather than just treating symptoms

• Own and continuously refine revenue forecasting models and methodologies • Partner with Sales and Finance Leadership to drive forecast accuracy, accountability, and risk visibility • Lead and maintain executive-level dashboards used in leadership discussions • Monitor pipeline health, coverage, and risk across segments • Identify data quality gaps and recommend scalable process improvements • Explain variance, assumptions, and risk with confidence and clarity

Remote, Nationwide – Seeking Senior Director, Revenue Cycle Operations Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity - Effective leadership across multiple operational departments: Billing, Reimbursement and Support Services - Develop actionable business strategies and plans that align with short-and long-term objectives. - Develop, communicate, and manage KPI’s (Key Performance Indicators) for sustainable growth. - Encourage, promote and facilitate cross-departmental collaboration to achieve efficiencies and problem resolution. - Manage budgets and expenses to meet and exceed projections. - Ensure quality and productivity standards are clearly defined and adhered to across all operational departments. - Oversee the work of assigned Directors and Managers. - Establish operational policies by evaluating trends, establishing critical measurements, determining production, productivity, quality and client-service strategies for change implementation. - Partner with senior leadership to set and drive organizational vision and operational strategy for RCM. - Collaborate with other departments (Finance, People Operations, Development and Decision Support, Compliance, Application Support, Physician Partners, Practice Management Operations team, etc.) to drive organizational health. - Build a highly inclusive culture ensuring team members thrive and organizational objectives are met. - Keep current on legislative updates and work collaboratively across departments to implement strategy and update operational procedures to meet compliance requirements. - Facilitate focus groups with all levels of team members within the departments, keep a pulse on operations and employee engagement. - Mentor Directors and Managers in effective people and operations management. - Partner with Vituity senior leadership and physician partners around all aspects of revenue cycle. - Promote and support a working environment consistent with Vituity values, vision and culture. - Ensure internal controls, policies and procedures are consistent with state and federal law, compliance and HIPAA. - Work with compliance, Physician Partners and Practice management teams to research and assess new practice lines, initiatives, and billing opportunities. - Support hiring process and retention strategies for the department. - Serve as a subject matter expert in new product development, new service line development, vendor acquisition and project implementation activities. - Support VP in developing and strengthening RCM’s relationship with senior management internally and with business partners, in order to improve the level and quality of joint decisions being made that have financial, legal and regulatory implications to the Revenue Cycle organization. - Ensure critical business needs and requirements are identified and met with automated processes when possible. Required Experience and Competencies - Minimum 8 years of progressive leadership in a large complex organization required. - Bachelor’s Degree in business management, financial or health-related field preferred. - In-depth RCM experience and knowledge of multiple practice lines across the acute care continuum. - Experience in oversight of a budget, revenue and expense management. - Experience in strategic planning and execution. - Strategic, visionary and innovative leadership. - Ability to attract, develop and retain top talent. - Highly skilled at conflict management and conflict resolution. - Possess an excellent leadership and problem-solving ability. - High level of emotional intelligence and proven professional judgment. - Ability to execute on high quality short-and long-term business strategies. - Ability to assess facts, give unbiased feedback. - Ability to manage multiple work streams, projects, tasks and goals. - Knowledge and experience with industry charge methodology, billing and collection regulations. - Ability to problem solve at a high level and present proposed solutions. - Ability to communicate effectively with physicians and other professionals. - Ability to effectively communicate with large groups of individuals. - Ability to communicate with professionalism, diplomacy and provide feedback to all levels of leadership. - Ability to travel as needed. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. - Monthly wellness events and programs such as yoga, HIIT classes, and more - Trainings to help support and advance your professional growth - Team building activities such as virtual scavenger hunts and holiday celebrations - Flexible work hours - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. - Superior health plan options - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25 - Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical - Student Loan Refinancing Discounts - Professional and Career Development Program - EAP, travel assistance, and identify theft included - Wellness program - Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $142,020 - $184,625, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. *Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.