UnitedHealth Group

UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of

Inbound Clinical Administrative Coordinator

Location

United States

Posted

2 days ago

Salary

$18 - $32 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Inbound Clinical Administrative Coordinator

UnitedHealth Group

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30 am - 6:00 pm CST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 2 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm CST from Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: - Manage administrative intake of members - Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers - Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles - Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review - Handle resolution/inquiries from members and/or providers You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED - Must be 18 years of age OR older - 1+ years of experience with taking 40+ calls in a high-volume call center environment - 1+ years of experience in health insurance OR medical billing - Experience in working with key performance indicators (average handle time, call volume, etc.) - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30 am - 6:00 pm CST. It may be necessary, given the business need, to work occasional overtime or weekends. Preferred Qualifications - 1+ years of experience in working with ICD - 9 / 10 and CPT codes - Professional experience in a clerical OR administrative support related role - Knowledge of medical terminology - Experience in working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (creating, editing, saving spreadsheets) Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as: - A comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) The hourly pay for this role will range from $18.00 - $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

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