• Program-manage product and technical initiatives — drive cross-team execution from scoping through launch and post-launch follow-through, across Product, Engineering, Design, and Data • Keep programs on track — build and maintain project plans, map dependencies across teams, track risks and issues, and keep initiatives on a predictable timeline • Translate needs into crisp requirements — turn vague business, clinical, or partner requests into clear, actionable requirements and decisions that product and engineering teams can build against • Support Product & Tech operating rhythms — help run quarterly planning, goal setting, roadmap reviews, and launch readiness and communications • Strengthen feedback loops — improve alignment, communication, and processes between Product & Tech teams and their cross-functional counterparts • Enable data-informed decisions — help track the performance and impact of major initiatives and prepare clear, concise updates for leadership • Manage core tooling — administer and improve the operational tooling and systems (project trackers, documentation, dashboards) that give the org visibility and leverage • Finish the job — ensure initiatives don’t just launch, but reach long-term optimization and post-launch learnings

• Own and drive business and partnership programs — independently manage workstreams across ongoing internal and external partner operations, launches, and implementations, determining priorities, sequencing, and how deliverables, owners, and timelines are kept on track • Own external partner relationships — serve as the day-to-day operational decision-maker for assigned partners: set check-in cadences, manage commitments, and hold partners accountable to SLAs and quality standards • Direct cross-functional execution — align and unblock stakeholders across Clinical, Operations, Go-to-Market, Legal & Compliance, and Finance, resolving conflicts and making the judgment calls needed to keep programs moving • Design the operational backbone — build and own the program plans, trackers, documentation, and playbooks that determine how programs run predictably and don't depend on any one person's memory • Own program health — evaluate success metrics, independently assess risks and issues, and decide when to resolve directly versus escalate with a recommended path forward • Run business operating rhythms — lead partnership business reviews, own status reporting and planning cycles, and prepare and deliver recommendations to leadership • Improve how we work — identify and implement process improvements that make partner operations faster, smoother, and more scalable • Finish the job — see workstreams through past launch to long-term optimization and post-launch learnings

Program Manager-Medicaid Nebraska (Remote) Molina Healthcare NE, United States; Nebraska JOB DESCRIPTION Job Summary Provides support to Molina functional areas through program management, including policy, workflow and process documentation, management of program controls, vendor practices, budgets, governance frameworks, playbooks and best practices, and champion networks, as applicable. Job Duties - Responsible for ensuring well-documented policies, workflows, program controls, internal and third-party practices, playbooks and best practices for respective program. - Manages program budget, as applicable, supporting project prioritization. - Collaborates with Legal, Compliance, and Information Security to ensure governance standards are upheld. - Tracks performance metrics and ensures value realization from deployed solutions. - Coordinates recurring meetings to support governance framework and decision-making processes, as needed. - At the direction of program (CoE, Shared Service or other functional area) leadership, supports portfolio management and/or initiative-specific change and project management. - Collaborates with key stakeholders to support dissemination and adoption of program guardrails, processes, best practices and other collateral. - Routinely reviews program collateral to ensure current and accurate reflection of business needs. - Identifies opportunities/gaps and provides recommendations on program enhancements to respective leadership team. - Responsible for creating business requirements documents, test plans, requirements traceability matrix, user training materials and other related documentations. - Generates and distributes standard reports on schedule. JOB QUALIFICATIONS REQUIRED QUALIFICATIONS: - At least 4 years of Program and/or Project management experience, or equivalent combination of relevant education and experience. - Operational Process Improvement experience. - Managed Care experience, preferably in a shared service, CoE or matrixed environment. - Experience with Microsoft Project and Visio. - Strong presentation and communication skills. Pay Range: $63,133 - $129,589.63 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Job Type Full Time

Role Description As an Account Program Manager, you will play a critical role in driving the success of strategic customer accounts by establishing and maintaining operational excellence, governance, and alignment across sales, delivery, and customer stakeholders. You will be responsible for developing scalable processes, coordinating cross-functional teams, tracking key initiatives, and ensuring customer commitments are executed successfully. This role requires a highly organized and proactive professional who can effectively bridge the gap between sales and delivery teams, ensuring a seamless transition from solution development through implementation and ongoing customer success. Key Responsibilities - Develop, implement, and continuously improve account management processes to support strategic account growth and operational efficiency. - Establish and manage account governance, including key deliverables, ownership, timelines, risks, dependencies, and performance metrics. - Lead internal and customer-facing governance meetings, POD calls, and operational reviews to drive accountability and alignment. - Serve as the primary coordination point between sales, delivery, engineering, and customer stakeholders. - Drive cross-functional communication to ensure customer expectations, project objectives, and business goals remain aligned. - Create, maintain, and present Quarterly Business Reviews (QBRs) for both internal leadership and customer stakeholders. - Track action items, escalations, and strategic initiatives to ensure timely execution and resolution. - Identify process improvement opportunities and implement best practices to enhance account performance and customer satisfaction. - Support strategic account planning and help maintain visibility into ongoing projects, customer priorities, and business outcomes. - Provide program oversight and reporting to leadership, ensuring transparency across all account activities. Qualifications - Strong communication and relationship-building skills, with the ability to interact effectively with executives, customers, sales teams, and delivery organizations. - Experience managing large customer accounts, complex programs, or cross-functional business initiatives. - Proven ability to develop and implement scalable processes, governance models, and operational frameworks. - Experience defining and managing deliverables, timelines, milestones, risks, and accountability across multiple stakeholders. - Ability to serve as a strategic bridge between sales and delivery teams, ensuring alignment from opportunity development through successful execution. - Experience facilitating customer meetings, operational reviews, governance calls, and executive-level discussions. - Strong project and program management skills with the ability to manage multiple priorities simultaneously. - Experience creating executive-level presentations, reports, and Quarterly Business Reviews (QBRs). - Ability to analyze information, identify challenges, and drive solutions in a fast-paced environment. - Strong organizational skills with exceptional attention to detail and follow-through. Requirements - Experience working within technology services, managed services, consulting, or professional services environments. - Experience supporting both sales and delivery organizations. - Familiarity with account management, customer success, service delivery, or program management best practices. - Experience working with executive stakeholders and strategic enterprise accounts. - PMP, Agile, Scrum, ITIL, or other project/program management certifications are a plus. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.