• The Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device companies. • Support clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs). • Grow and manage client relationships while managing client expectations. • Become the client’s trusted advisor that contributes to the “key client” business development strategy. • Develop business with new buyers within key client/s, drawing upon industry and client connections as well as trends and Guidehouse solutions. • Identify and evaluate issues of risk for both Guidehouse and for Guidehouse’s relationships with clients. • Oversee multiple projects simultaneously of all varying sizes and durations to ensure quality control and key client’s perceived value while supervising, mentoring and developing Guidehouse personnel. • Identify and develop new offerings based on evolving industry needs and team capabilities.

• Lead delivery for a portfolio of customer-facing programs, ensuring commitments are met across scope, schedule, cost, and quality. • Be accountable for program delivery predictability and operational excellence. • Drive resolution of delivery risks, issues, and dependencies across all teams. • Establish and maintain program management frameworks, including planning, reviews, escalation paths, and executive reporting. • Ensure consistent execution standards across all programs. • Define and own delivery KPIs, dashboards, and health metrics. • Build, lead, and mentor our team of Program Managers. • Partner closely with Engineering and Product Management to align program delivery plans with product roadmaps, engineering capacity, and business priorities. • Partner with Finance on forecasting, EAC, margin protection, and revenue delivery inputs. • Support presales activities with estimation, planning, and resourcing inputs.

• Lead the development of methods of capturing and storing competitive information • Deliver timely, relevant, and actionable insights to support decision-making across strategy, research, and development teams • Develop and maintain effective communication vehicles to share competitive insights with internal stakeholders • Ensure timely and relevant updates on competitive trends through reports, dashboards, and presentations • Conduct and/or manage primary and secondary research to gather data on competitors and market trends • Transform raw data into actionable intelligence • Evaluate competitors' strengths, weaknesses, opportunities, and threats (SWOT) • Collaborate with internal teams • Analyze collected data to derive implications and actionable recommendations • Act as a trusted advisor to senior leaders • Partner with other research leaders and manage relationships with external vendors • Manage the budget for competitive intelligence activities

• Define the Hardware Standard: Take full end-to-end ownership of the design, launch, and evolution of Dandy’s physical products. You will turn our current hardware into an industry-leading, seamless digital experience. • Unlock New Markets: Identify and capture whitespace opportunities. You will lead the charge on developing next-generation products. • Architect the Supply Chain: Lead critical "build vs. buy" strategies. You will move Dandy away from off-the-shelf components toward high-quality, custom hardware, ensuring our products are proprietary, defensible, and superior in the market. • Drive Technical Excellence: Be the final word on quality and iteration. You will dive deep into the weeds to resolve complex hardware bottlenecks—from battery thermal management to mechanical design flaws—ensuring 100% reliability for our doctors.