Role Description In this role, you will work as part of a dedicated team alongside the Senior Army Instructor (SAI) to mold the next generation of leaders. You will be responsible for teaching curriculum, leading extracurricular activities, managing equipment logistics, and mentoring cadets to achieve their full emotional, physical, and academic potential. Key Responsibilities - Instruction & Student Success - Provide comprehensive educational instruction to students enrolled in the JROTC program. - Develop and implement lesson plans using the JROTC 4-phase model and US Army Cadet Command materials. - Implement appropriate instructional techniques based on individual student and at-risk needs. - Provide a classroom climate that furthers the emotional, physical, social, and mental development of students. - Assess, document, and submit student grades and leadership progress according to the school schedule. - Logistics & Supply Management - Maintain total inventory control of all government-furnished equipment, including annual wall-to-wall inventories. - Requisition all equipment, including uniforms, training aids, textbooks, and drill rifles. - Survey old or worn property and arrange for the cleaning and tailoring of cadet uniforms. - Perform simple preventative maintenance on training aids and devices. - Program Administration & Compliance - Maintain technical proficiency in the Joint Unit Management Reporting System and JCIMS. - Comply with the requirements outlined in the annual JROTC Curriculum Implementation Plan. - Maintain fundraising accountability in accordance with school and District policies. - Keep the Senior Army Instructor (SAI) and school administration informed of program issues and successes. - Extracurriculars & School Collaboration - Coordinate, plan, and supervise JROTC extracurricular and co-curricular activities. - Ensure operations meet requirements in the Unit Report and Cadet Command Regulation 145-2. - Collaborate with general/special education staff, guidance counselors, and school administrators. - Participate in school duties normally assigned to other staff (supervision duty, committees, etc.). - Participate in job-related meetings, professional growth activities, and mandatory training. Qualifications - Military Service: Retired U.S. Army Non-Commissioned Officer (NCO) or Warrant Officer. - Certification: Must be officially certified (or eligible for certification) by the U.S. Army Cadet Command. - Education: High School Diploma or Associate Degree required (Bachelor’s degree preferred). - Clearances: Ability to pass federal, state, and school district background checks and drug screenings.

Role Description Upside is hiring a Care Guide, Training & Quality Manager to build and scale the training, coaching, and quality assurance function across member-facing operations. In this role, you’ll ensure Care Guides and other frontline team members are equipped with the tools, workflows, knowledge, and support needed to deliver a consistent, compassionate, and high-quality member experience. This is a hands-on, operationally focused role for someone who enjoys building structure in a fast-paced environment. You’ll lead onboarding for new hire classes, create scalable training materials, develop quality scorecards, conduct call audits and case reviews, identify performance trends, and partner with leaders to improve team consistency. This role sits at the intersection of training, QA, operations, and member experience, helping Upside scale responsibly while maintaining a high standard of support for members navigating housing instability. This role reports to the SVP, Operations. Work Location and Schedule - Full-time, fully remote - Coverage aligned to Eastern and Pacific time zones - Schedule is expected to be Monday–Friday, with flexibility needed based on business needs, team coverage, client implementations, and member support needs What You’ll Do - Lead onboarding and training for new hire classes across Care Guide and member-facing operations - Build and maintain scalable training materials, including onboarding curricula, SOPs, playbooks, call scripts, role plays, and knowledge base content - Facilitate live trainings, workshops, refresher sessions, and ongoing education to reinforce workflows, quality standards, and best practices - Develop and manage Upside’s quality assurance process, including call audits, critical listenings, documentation reviews, case reviews, and spot checks - Evaluate member interactions for empathy, professionalism, accuracy, documentation quality, workflow adherence, and overall member experience - Create and refine quality scorecards, audit frameworks, coaching templates, and operational standards to ensure consistency across teams - Partner with Care Guide Managers and operational leaders to identify knowledge gaps, quality trends, workflow issues, and targeted coaching needs - Deliver actionable coaching and feedback to frontline team members and managers to improve performance, consistency, and member engagement - Track and report on key training and quality metrics, including onboarding completion, ramp progress, audit scores, coaching trends, and member experience indicators - Support rollout and education for new clients, programs, workflows, tools, and operational updates - Collaborate cross-functionally with Operations, Clinical, Product, Client Success, and leadership to improve workflows and support change management - Continuously improve training programs, QA frameworks, and operational resources as Upside scales Qualifications - 3+ years of experience in training, quality assurance, learning and development, healthcare operations, care coordination, customer support, member services, or a similar operational environment - Experience building or leading onboarding, new hire training, continuous education, or team enablement programs - Experience conducting call audits, documentation reviews, coaching sessions, case reviews, or quality assurance initiatives - Strong facilitation and coaching skills, with the ability to lead trainings, role plays, workshops, and feedback conversations with confidence - Ability to identify performance trends, diagnose root causes, and turn findings into practical training, coaching, or workflow improvements - Strong operational judgment, with the ability to create structure, standardize processes, and reinforce consistency across a growing team - Excellent written communication skills, including experience creating SOPs, workflows, playbooks, training guides, scripts, or knowledge base content - Strong attention to detail, especially when reviewing documentation, audit findings, member interactions, and process adherence - Comfort working in a fast-paced, high-growth environment where priorities, workflows, and tools may continue to evolve - Experience with Salesforce, telephony systems, LMS platforms, QA tools, dashboards, or operational reporting tools preferred - Knowledge of healthcare operations, Medicaid populations, housing instability, social determinants of health, care coordination, or community-based support programs strongly preferred - Ability to work independently and effectively in a fully remote environment - Spanish fluency is a plus Compensation and Benefits - Competitive base salary (target range $70,000–$80,000 depending on experience) - Medical, dental, and vision coverage - Paid time off and company holidays

Role Description The Learning & Development Specialist is responsible for designing, developing, and delivering training programs that support revenue cycle operations across the organization. This role combines instructional design expertise with strong facilitation skills to create engaging learning experiences and deliver accurate, high-impact training on healthcare finance, insurance, billing, and revenue cycle processes. The position facilitates recurring instructor-led training sessions focused on Revenue Cycle topics. Training sessions emphasize not only system navigation and task execution, but also the business impact of employees' work and how their actions affect downstream processes, operational efficiency, compliance, and financial outcomes. Hours: Monday - Friday, 8:00am - 5:00pm CST Qualifications - Experience with Articulate Storyline for training development (required). - Experience facilitating instructor-led training sessions on health insurance and finance topics. - Experience conducting needs analysis and performance gap identification for training development. - Experience designing training on systems and policies, especially on financial topics. - Experience evaluating training. Requirements - Consults with Revenue Cycle customers to determine appropriate solutions for business need. - Conducts needs analysis to determine performance/engagement objectives. - Uses probing questions to determine root cause of issue or need for organizational development, learning or engagement experience. - Gathers content material from subject matter experts and performs research, as needed. - Uses information obtained in analysis to design, develop, and implement program or solution that meets the need of customer. - Designs, creates and delivers effective in-class and virtual instructor-led classes, eLearning, job aides and performance-support materials as appropriate to meet the learning need. - Utilizes rapid instructional design tools and processes, adult learning theory and experience to develop and deliver effective training solutions. - Provides technologically innovative, engaging, and instructionally sound learning deliverables. - Reviews, evaluates and reports program or solution effectiveness. - The responsibilities listed are a general overview of the position and additional duties may be assigned. Benefits This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Core Accountabilities - Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. - Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. - Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. - Team Interaction: Provides informal guidance and support to team members. Core Capabilities - Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. - Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. - Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. - Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. - Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications - Relevant Work Experience: 3 years - Education: Bachelor's (Required) Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

• Responsible for the assessment, training, and continuing education of colleagues within assigned Health Ministries (HM) as it relates to Revenue Integrity operational management duties. • Ensures all Revenue Integrity colleagues exhibit general competencies in the use of the Health Information System (HIS) and all other associated Revenue Cycle computer applications as well as organizational and governmental regulatory rules and processes. • Provides new hire orientation followed by post-training monitoring to all Revenue Integrity new hire colleagues including new hire colleagues from decentralized departments performing Revenue Integrity related job duties. • Develops and maintains the orientation and training program for new hire colleagues and off-site registration personnel to include Revenue Integrity computer work systems, Revenue Cycle foundational courses, policies and procedures, tenets of compliance and colleague testing. • Provides scheduled in-person classroom and virtual training which includes preparing training schedules, informing target audience of all pertinent details, setting up the training environment, tracking attendance, and following up on colleague assessments and handling of other logistics. • Conducts formal monthly training programs for revenue cycle and formal training as needed for all departments performing Revenue Integrity management functions in accordance with department and HIS policies and procedures. • Works with system implementation teams to develop, test, and train end users and QA various applications and functionality. • Supports Epic TogetherCare Super User and end user training. • Works collaboratively with PFS, Revenue Integrity, Compliance, and TogetherCare to continuously identify colleague needs for training and to further develop colleague skills.