• provide support during postmortems following all Impacting Events and Near misses • provide suggestions to improve the quality and commissioning deliverables accordingly to improve initial system quality • support all Serverfarm data center facilities’ locations to define high-standards and enforce delivering quality • provide suggestions to improve existing standards, best practices and innovative solutions for the most challenging problems to improve quality, reliability, availability, operational efficiencies to support growth

Role Description Energetic and motivated self-starter to join the Engineering Process Group to drive organizational changes and support development teams in improving quality and performance. This person enjoys working in a high-energy environment, collaborating with multiple disciplines (software, hardware, systems, QA, etc.) to lead ASPICE assessments, identify areas for improvement, and develop effective process solutions. - Develop deep understanding of development policies, procedures, concepts, practices, and tools. - Develop and maintain organizational Quality Management System (QMS) and process assets in-line with internal standards and Industry standards such as IT, ASPICE, Functional Safety, etc. by: - Performing gap analysis. - Leading Technical Working Groups to create and pilot process solutions. - Deploying processes and training development teams. - Prepare development teams for QA Eval audits, ASPICE assessments; participate in audits/assessments. - Perform internal audits/evaluations; help assure quality of work products and process activities for software development projects. Qualifications - Bachelor's degree in Computer Engineering, or equivalent combination of education and experience. - 5+ years of experience working with embedded development projects in Auto industry. - Knowledge of ISO 26262 and ability to apply it to production products preferred. - Knowledge of ASPICE and ability to apply it to production products required. - Cybersecurity experience is preferred - 21434. - Record of successful and measurable process/performance improvement initiatives. - Experience with ALM tool to support business goals, preferably Atlassian and IBM DOORs. Benefits - Encouragement of flexibility in how, when, and where people get their work done, allowing a better work-life balance and greater empowerment. - Opportunities to achieve valuable change and make a difference. - Support for deepening knowledge and learning new skills while performing day-to-day tasks. Company Description Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Lyrasis Ebooks and Community Engagement Division is seeking a detail-oriented and customer-focused Technical Support and QA Specialist to support the quality, reliability, and usability of our ebook mobile and web application suite of software. This role sits at the intersection of product quality and user experience—testing new features before release and assisting users when issues arise in production. The ideal candidate enjoys breaking things (methodically), documenting what went wrong, and helping users get back to reading as smoothly as possible. The Technical Support and QA Specialist plays a critical role in ensuring that readers and listeners have a smooth, reliable experience—from first download to the last page. This role directly impacts product quality, user satisfaction, and trust in the platform, all of which are the foundations for the continued growth and success of the EBCE division at Lyrasis. Duties/Responsibilities - Quality Assurance - Execute manual test cases for iOS and Android mobile applications, focusing on ebooks, audiobooks, reading/listening features, and user workflows. - Test new features, bug fixes, and releases across multiple devices, OS versions, and app configurations. - Identify, document, and track defects with clear reproduction steps, screenshots, logs, and expected vs. actual results. - Validate fixes and perform regression testing prior to releases. - Collaborate closely with product managers, designers, and developers to clarify requirements and expected behavior. - Contribute to test plans, test cases, and QA documentation. - Help improve QA processes and release readiness over time. - Technical Support - Respond to user-reported issues via support tickets, email, and helpdesk tools. - Troubleshoot common issues such as login problems, downloads, syncing, DRM/access errors, and playback or reading issues. - Reproduce reported bugs and escalate confirmed defects to the development team. - Communicate clearly with users, providing timely updates and practical solutions. - Maintain internal knowledge base articles, FAQs, and troubleshooting guides. - Identify recurring issues and proactively flag trends or product improvements. - Be available for on-call during Lyrasis office closures and holidays, providing oversight and coverage for incoming technical support requests. - Provide backup support for the operations teams during times of heavy onboarding, assisting with configurations and implementations on behalf of partner libraries. Qualifications - 1-3+ years of experience in QA testing, technical support, or a hybrid role. - Strong attention to detail and ability to follow complex workflows. - Excellent written communication skills are required due to the fully remote nature of Lyrasis. - Comfort using issue tracking and ticketing systems (e.g., Jira, Zendesk, Freshdesk, Helpspot, or similar). - Ability to explain technical issues in clear, user-friendly language. - Basic understanding of mobile app concepts such as releases, environments, builds, and APIs. - Experience working for or with libraries, education, or publishing technology. Preferred Qualifications - Hands-on experience testing mobile applications (iOS and/or Android). - Experience with ebook, audiobook, or digital content platforms. - Familiarity with DRM, digital licensing, or content access models. - Experience testing accessibility features (e.g., font scaling, screen readers). - Knowledge of QA best practices and test case management tools. - Basic understanding of the software development lifecycle and Agile Framework. - Exposure to log analysis, API testing tools, or SQL (not required). Additional Skills - Highly organized and process-oriented. - Curious and persistent when troubleshooting issues. - Empathetic and user-centric mindset. - Comfortable juggling testing deadlines and support priorities. - Collaborative and communicative across technical and non-technical teams. - Able to operate autonomously while meeting objectives. Supervisory Responsibilities - None Physical Demands - This position is fully remote and requires sedentary work that primarily involves sitting/standing. - Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. - While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development and conferences. Application Details - Applications will be accepted through Friday, March 27, 2026. - Applications must include: Cover Letter and Resume. - Applications without a Cover Letter will NOT be considered. Salary Range Up to $83,500 per year. Company Description At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Therefore, the company is intentional in providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Claim Audit Quality Analyst is responsible for ensuring the accuracy and quality of claim audits across multiple areas within Meritain. This role demands a deep understanding of claims, plan documents, eligibility, coverages, and the unique requirements of various groups. The analyst will become a subject matter expert, applying detailed review skills and maintaining high standards in a fast-paced, high-production environment. Job description: - Conduct thorough audits of claims, ensuring compliance with plan documents and eligibility requirements. - Analyze and interpret a variety of group-specific guidelines and coverage “quirks”. - Maintain high accuracy and quality standards while meeting production goals. - Manage time effectively to balance multiple priorities in a deadline-driven setting. - Collaborate with team members to share knowledge and resolve complex audit issues. - Document audit findings clearly and provide actionable feedback. Required Qualifications: - 1-3 years of claims processing - 1+ year(s) Knowledge of CPT codes - 1+ year(s) Knowledge of ICD-10 codes - Microsoft office experience. Preferred Qualifications: - 1–2 years of DG experience - Strong knowledge of claims processing - Exceptional attention to detail - Ability to quickly become a subject matter expert in new areas - Proven track record of managing workload efficiently in a high-volume environment Education: - High School diploma Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.