• The incumbent will be responsible for checking Export payment Discount under Export/Import as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. • Document checking against L/C or SBLC should be as per UCP/ISBP/ISP as applicable and corresponding to all applicable ICC guidelines as well as internal policies of the bank • Perform sanction checking of relevant parties in documents • Handle Commodity Trade Operations documents • Responsible for inputting documents into the system and prepare SWIFT for advising • Ad-hoc tasks given by the Team Head • Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues. • Managing customers’ expectations, Ideation and working on automation projects • Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues • Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery. • Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers. • Acts as a final checker of import or export bills documents and ensures the consistency of documents examination standard among checkers. • Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing. • Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the checking of import/export transactions.

Role Description Archera is seeking a Partner Operations Specialist to own the technical infrastructure that keeps our partner ecosystem running smoothly across AWS, Azure, and Google Cloud. Reporting to the Director of Platform Operations, you will own cloud marketplace administration, serve as the internal subject-matter expert on Archera's partner API, and act as the point of contact for partner revenue-share processes. This is an internal, behind-the-scenes role, ideal for someone who enjoys learning technical systems in depth and building documented processes where none exist yet. You will work cross-functionally with our Finance, Engineering, Sales, and Partners teams to keep partner operations accurate, reliable, and scalable. Key Responsibilities - Own cloud provider marketplace administration across AWS, Azure, and GCP, onboarding and maintaining listings and keeping them accurate, current, and fully documented. - Serve as the internal subject-matter expert on Archera's partner API, building robust documentation and scalable support processes as adoption grows. - Act as the point of contact for partner revenue-share processes, providing Partners and Finance with accurate, timely answers. - Support the team's daily purchasing and moneyback-guarantee execution, providing backup coverage as needed. - Partner with internal teams to surface operational tooling gaps and drive them to resolution rather than relying on manual workarounds. Qualifications - 4+ years of experience in a technical operations, cloud, or FinOps role. - 3+ years of experience working with cloud service providers (AWS, Azure, GCP). - Hands-on experience supporting an API-based product or solution, including API keys, REST endpoints, and versioning. - Proven success working cross-functionally with Finance, Engineering, Sales, and executive teams. - Experience filing bug reports and feature requests with product and engineering teams using Jira or a similar ticketing tool. - Fluency with LLM-based tools (e.g., Claude) as part of a daily workflow. - Certified cloud practitioner in at least one provider (AWS, Azure, or GCP) is a plus. Benefits - Competitive salary and equity package - Comprehensive medical, dental, and vision coverage - 401(k) plan - Flexible PTO and company holidays - Remote-first culture - Opportunity to shape and scale a category-defining FinTech platform

Role Description We are seeking a highly organized, execution-oriented, and tech-savvy operations professional to serve as Operations Manager, reporting directly to our Chief Operating Officer (COO), and supporting the firm's internal operations, business development initiatives, and operational excellence. In this role, you will help turn the COO's priorities into action by: - Improving systems - Building scalable processes - Implementing automation - Ensuring operational initiatives are executed efficiently and consistently You will work across multiple areas of the firm, including: - Operations - Finance - Business development - Marketing - HR - Vendor management - Client experience You will also supervise the firm's administrative and support staff, support recruitment and onboarding efforts, and contribute to performance management and team accountability. If you enjoy solving operational challenges, building scalable systems, leveraging AI and technology to improve workflows, and taking ownership of projects from concept to completion, you will thrive in this role. Qualifications - Bachelor's degree in Business Administration or a related field (required); MBA preferred but not required. - Minimum of 5 years of experience in a managerial role (required). - Experience working with U.S.-based companies (required); experience with a U.S.-based law firm highly preferred. - Demonstrated experience managing operational projects, improving business processes, and driving initiatives from concept through execution. - Experience supervising administrative or operations teams, including recruitment, onboarding, coaching, and performance management. - Strong understanding of operational reporting, business processes, and workflow optimization. - Experience with Salesforce, GoHighLevel, or other CRM platforms (required). - Strong experience using monday.com to manage projects, workflows, and team accountability (required). - Proven ability to leverage AI tools to improve operational efficiency, documentation, reporting, and workflow automation. - Demonstrated ability to establish clear processes, drive accountability across teams, and consistently deliver projects to completion. - Comfortable supporting an executive in a fast-paced, fully remote environment, with strong discretion and judgment when handling sensitive or confidential information. Requirements - Support the COO in executing strategic initiatives, overseeing day-to-day operations, and coordinating cross-functional projects. - Build, implement, document, and continuously improve operational workflows, SOPs, systems, and internal processes. - Monitor operational performance, identify bottlenecks, and drive continuous improvement through AI, automation, and technology-driven solutions. - Develop scalable systems and optimize workflows within monday.com and other business platforms. - Support referral partnerships, networking initiatives, marketing efforts, client engagement, firm events, and other business development activities. - Maintain and optimize the firm's CRM system to support lead management, client communications, reporting, and long-term business growth. - Supervise the firm's administrative and support staff, providing coaching, operational guidance, and performance support. - Support recruitment through candidate pipeline management, interviewing, onboarding, and new hire integration. - Drive employee accountability, support performance management, and contribute to ongoing professional development initiatives. - Support financial and operational reporting, budgeting initiatives, performance tracking, and operational documentation. - Manage vendor relationships, software subscriptions, office resources, operational contracts, and expenses. Benefits - Stable, remote opportunity to work with a well-established U.S.-based law firm. - Direct, close working relationship with the firm's COO. - Competitive compensation with performance-based bonuses. - Fully remote role within a diverse global team. - Paid time off, including U.S. federal holidays, sick leave, and annual leave. - Pacific Time-aligned working hours with reasonable flexibility. - Structured onboarding and clear expectations from day one. - Stable, long-term opportunity with a growing U.S. law firm. - Supportive and collaborative work environment built on accountability, continuous improvement, and professional development. - Thoughtful company culture, including birthday recognitions and team appreciation initiatives.

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations. • Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions. • Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures. • Open or close depots in accordance with scheduled shift. • Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement. • Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams. • Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans. • Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards. • Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.