• Execute basic certificate reviews with low complexity, ensuring accuracy and completeness. • Gains proficiency in key systems, including Outlook, Teams, SharePoint, TrustLayer, and myCOI. • Develop effective time management skills to meet deadlines and efficiently prioritize tasks. • Consistently complete all assigned tasks with a focus on meeting departmental turnaround times and quality standards. • Performs the essential functions of the role within an IMA office environment 0-50% of the time.

• Conducts global job evaluations, market analysis, completes salary surveys, and provides guidance to managers regarding pay recommendations, promotions, and organizational design • Administers and maintains compensation programs and systems to ensure data integrity, including position management and compensation architecture • Audits compensation data and systems for accuracy and compliance • Participates in FLSA reviews and determinations • Handles special compensation projects, including research, troubleshooting, and ad hoc reporting • Serves as a consultant to Human Resources and managers regarding compensation and performance programs • Assists with global annual benefit audits, including data preparation for benefit statements • Supports the annual merit process, including communications, worksheets, audits, and reporting • Leads or contributes to special projects such as job competencies and salary structure analysis • Fleet Program Coordination (Operational Responsibility): • Coordinates day-to-day administration of the company fleet program, including vendor communication and issue resolution • Maintains program data and tracks vehicle lifecycle activities (assignment, maintenance, replacement, and offboarding) • Supports policy administration and consistent global application where applicable • Monitors invoices and partners with Finance and Procurement to ensure accuracy and cost tracking • Assists in identifying process improvements and supports transition of fleet program ownership as needed

• Ensures SAP EWM Landscape and Infrastructure is maintained and Supported by SAP Rise team • Manages SAP EWM Application support and ensures addressing Critical issues and Enhancements • Collaborate with Business and Warehouse Operations teams to address critical issues, User Experience and discuss strategy and Projects • Identifies and analyzes business needs, conducting requirements gathering, and defining scope and objectives for SAP EWM applications integrated with business processes/data and IT infrastructure • Makes recommendations for solutions or Improvements to Business processes within the SAP EWM and ECC or S4 Integrations • Responsible for Operational reporting strategy and supporting their needs • Researches business requirements, developing detailed specifications, and validating the SAP solutions with business stakeholders • Communicates business stakeholder needs to the SAP development team by translating business requirements into SAP module requirements

• Manage high-performing Analysts by recruiting, selecting, orientating, and developing team member growth. • Lead and motivate a high-performing team by communicating job expectations, developing action plans, monitoring and appraising work performance, coaching and counseling team members. • Complete check-ins and annual performance reviews. • Manage, create and update goals for direct reports. • Participate and lead Propel Validations and updates. • Create and update complaint documentation and procedures. • Train new team members on proper complaint intake, follow ups, reviews, and closures. • Train team members on new processes. • Recommend and implement changes in complaint processes. • Review the accuracy of team member complaints and communicate changes as needed. • Participate in Quality team audits as the complaint intake SME. • Facilitate complaint investigations while ensuring completeness and consistency of complaint files/records, and participate in generating reports for complaint data, metrics and trends.