• Works within the DM Operations team to perform business analysis, configuration and deployment of applications leveraging existing technical skillsets, developing new ones, and working with a highly collaborative team to drive results • Executes solution based on strategic vision • Recommends and implements process improvements and technical solutions to support and streamline DM solutions • Promote process improvement. Contribute to team efforts by accomplishing projects, enhancements and solving problems relating to ongoing initiatives. Collaboration with factory personnel and other internal and external business partners.

• Structure and manage the company’s Knowledge Management strategy. • Organize, standardize, and keep the corporate knowledge base up to date. • Define documentation, categorization, and versioning standards. • Create processes for capturing, organizing, and disseminating knowledge. • Ensure critical information is accessible, up-to-date, and reliable. • Promote a culture of documentation and knowledge sharing across teams. • Produce technical and functional documentation. • Develop system and process manuals. • Create quick reference guides, FAQs, and support materials. • Develop operational workflows and diagrams. • Review existing content to ensure clarity and standardization. • Translate technical information into plain language for diverse audiences. • Design learning paths for employees. • Create online training. • Produce video lessons, presentations, and educational content. • Structure onboarding journeys. • Create assessments and mechanisms to track learning progress.

• Capture, organize, and maintain project knowledge assets, including requirements, process flows, design decisions, configuration rationale, testing evidence, issue logs, and operational procedures • Administer and maintain centralized document repositories and knowledge libraries to ensure approved artifacts remain current, accessible, and properly governed • Develop and maintain user-facing documentation, including standard operating procedures (SOPs), quick reference guides, job aids, FAQs, troubleshooting guides, and support materials • Support documentation readiness and approval activities for key implementation milestones, including SIT, UAT, training, deployment readiness, user confirmation testing, and operational handoff • Coordinate with functional, technical, finance, reporting, PMO, and stakeholder teams to validate documentation accuracy, completeness, and usability • Identify documentation gaps, outdated materials, duplicate content, missing approvals, and version control issues; coordinate corrective actions with document owners • Support governance processes for document ownership, review cycles, approval workflows, version management, retention requirements, and archival procedures • Maintain traceability between requirements, business processes, testing artifacts, training materials, deployment documentation, and operational support procedures • Organize implementation evidence and support materials to facilitate effective knowledge transfer to agency users, support teams, and sustainment organizations • Support training activities, office hours, hypercare operations, and post-go-live stabilization by ensuring updated procedures and solutions are documented and easily accessible • Assist with sustainment planning by documenting lessons learned, recurring issues, resolutions, and process improvements

Role Description The US Oncology Network is looking for a Remote Healthcare Operations Business Analyst to join our Transformation Office Team at Texas Oncology. This position will be primarily located in Dallas, Texas, but will support all of Texas Oncology. Some travel may be necessary for training and team meetings, up to 20% is required. Under general supervision, the Business Analyst is a critical member of the Transformation Office (TO), a centralized function dedicated to driving enterprise-wide change and delivering measurable value across Texas Oncology. Operating at the intersection of strategy and execution, the Business Analyst partners with the Business Architect and cross-functional teams to ensure digital health initiatives are aligned with organizational goals, enable resilient and agile operations, and support continuous transformation. Supports and adheres to the US Oncology Compliance Program, to include Code of Ethics and Business Standards, and US Oncology's Shared Values. Responsibilities - Lead requirements workshops with clinicians, operations, revenue cycle, and vendors to capture business needs. - Elicit, analyze, and document requirements that support strategic priorities and measurable outcomes. - Draft and maintain Business Requirements Documents (BRDs) and related artifacts for initiatives. - Develop process maps, future-state workflows, and use cases to support solution design and implementation. - Document workshop outcomes into visual models and structured deliverables. - Apply operational knowledge of healthcare workflows to accurately map and optimize processes. - Coordinate with vendors to ensure solutions meet documented requirements and business needs. - Validate deliverables against BRDs and maintain traceability between requirements and solutions. - Collaborate with internal stakeholders to confirm vendor solutions align with real-world workflows. - Support change management activities, communications, and development of training materials. - Assist in developing measurable outcome frameworks and KPI tracking for projects. - Maintain a centralized repository of reusable requirements, templates, and strategic artifacts. - Support the development of playbooks and frameworks for workflows, vendor alignment, KPIs, and governance. - Provide documentation, analysis, and stakeholder coordination support to the Business Architect. - Track and communicate project progress, issues, and risks to stakeholders. Qualifications - Bachelor’s degree in Business Administration, Health Informatics, Information Systems, Healthcare Management, or a related field. - OR Associates degree and 4 years of relevant work experience. - OR High School Diploma/GED and 8 years of relevant work experience. - Advanced degree (e.g., Master’s in Health Administration, MBA, or similar) is a plus. - Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), PMI-PBA, Lean Six Sigma, or HIMSS) are advantageous. - 3–5 years as a Business Analyst in healthcare, digital health, or technology transformation, or equivalent healthcare leadership experience. - Proven ability in requirements gathering, process mapping, documentation, and cross-functional collaboration. - Experience coordinating with vendors and validating solutions. - Familiarity with change management, training support, and KPI/outcome measurement. - Proficiency with requirements management and process mapping tools (e.g., Jira, Smartsheet, Visio, Miro). - Strong analytical, problem-solving, and organizational skills. - Excellent written and verbal communication; able to present complex information clearly. Preferred Qualifications - Solid understanding of healthcare operations, clinical workflows, and revenue cycle processes. - Knowledge of healthcare regulations (HIPAA, GDPR, CMS) and best practices. - Awareness of healthcare industry trends, emerging technologies, and digital transformation strategies. - Ability to build strong partnerships with diverse stakeholders and ensure strategic alignment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. The position requires full range of body motion, manual and finger dexterity, and eye-hand coordination. The position requires standing and walking for extensive periods of time. The employee occasionally lifts and carries items weighing up to 40 lbs. The position requires corrected vision and hearing to normal range. Work Environment This position may require long periods of sitting and computer work. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in an office environment with frequent interaction internally with corporate and field staff, and externally with outside vendors. Work may require possible travel by air or automobile, up to 20%.