Role Description You will be the voice of Wingz. When a rider needs help with a trip, a driver has a question about a pickup, or a healthcare partner needs an update, you are the person who makes things right — calmly, warmly, and quickly. You will handle support conversations across phone, chat, and email, working US Eastern Time hours as part of a distributed team across Latin America and South Africa. Have you supported Uber or another rideshare, transportation, or freight company? That background fits this role beautifully, and we would love to hear about it. It is a strong plus — not a requirement. What You'll Do: - Support riders, drivers, and partners by phone, chat, and email — resolving trip issues, scheduling questions, and account concerns on first contact whenever possible. - Coordinate live trip changes: delays, reassignments, cancellations, and pickup adjustments. - Handle escalations with empathy and clear judgment, knowing when to solve and when to raise. - Help onboard new drivers — guiding them through signup, document verification, and their first trips. - Make outbound calls to inactive drivers — checking in, understanding why they stepped away, and helping bring them back on the road. - Document interactions accurately in our support tools so the next person has the full picture. - Share what you hear — recurring issues, rider feedback, and ideas that make our service better. A note on flexibility: this is a versatile role. Depending on where the team needs you most, your assignment may shift between rider support, driver onboarding, escalation handling, and outbound driver outreach. We look for people who enjoy variety and are happy to move where they can help. Qualifications - 2 years in customer service or support, ideally with a US-facing account. - Experience supporting Uber or another rideshare platform, a transportation company, or a freight/logistics operation is a strong plus — it will move your application to the top of our list, but it is not required. - Fluent professional English, spoken and written. - Patient, warm, and steady under pressure — you genuinely like helping people. - Comfortable working phone-heavy shifts and juggling more than one conversation. - Happy to move between rider support, driver onboarding, and outbound calling as team needs change. - Comfortable working US hours, with flexibility across regions. - Quiet workspace, reliable high-speed internet, and dependable power. Requirements - Self-Provide equipment. Benefits - 10 PTO after the probationary period. - Salary Range: USD 1,000 - 1,500/ Month. - Pay-out Frequency: Semi-monthly.

• You are the first point of contact for customers and assist them in resolving their concerns. • You handle customer inquiries reliably and document them carefully in our systems. • You find appropriate solutions and ensure a positive customer experience through your service. • No sales, no active selling: your focus is exclusively on delivering high-quality customer service.

• You’ll be the kind of support person people are genuinely glad they contacted — empathetic, clear, and always one step ahead. • Your work will go beyond answering questions; you'll catch issues early, surface the insights that shape our product, and help level the playing field for every campaigner who deserves to be heard. • As the sole Customer Support Specialist on the team, you'll have real ownership of the queue and direct support from the Customer Support Lead — with a genuine say in how we improve our processes and grow the support function over time.

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and application knowledge to support implementation of the given solutions. How you will contribute You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: - Working collaboratively with multiple vendors - Leading complex projects - project management - Stakeholder management and influencing skills - Managing infrastructure services delivery, support and excellence - Working in global IT function with regional or global responsibilities in an environment like Mondelēz International - Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library - Working with internal and external teams and leading when necessary Position Summary The INFOR Time & Attendance Application Support /Project Coordinator provides day-to-day support, administration, and troubleshooting for the INFOR Time & Attendance system. This role ensures accurate employee time capture, schedule management, and seamless data flow to payroll. The coordinator serves as the first point of contact for system users, assisting with technical issues, process questions, and training needs. Working closely with HR, Payroll, IT, and Operations, the coordinator helps maintain data integrity, compliance, and system efficiency. Additionally plays a key role in the successful rollout of the INFOR Time & Attendance system. This role contributes to system configuration, testing, training, data migration, and end-user adoption. Team members collaborate with HR, Payroll, IT, Operations, and external vendors to ensure the application is implemented on time, within scope, and aligned with organizational requirements. Key Responsibilities System Support & Administration - Act as the first line of support for INFOR Time & Attendance users (employees, managers, HR, payroll). - Manage user access, roles, and permissions in compliance with company policies. - Support system configuration (shift patterns, pay rules, leave types, accruals, schedules). - Monitor integrations between INFOR T&A, Payroll, and HRIS to ensure data accuracy. - Identify and escalate system issues to the Application Support Manager or vendor as needed. User Support & Training - Provide timely assistance to end-users via email, ticketing system, or phone. - Create and maintain user documentation, quick reference guides, and FAQs. - Deliver training sessions for employees and managers on system functionality. - Communicate system updates, changes, and downtime notifications. Data Management & Reporting - Review and validate employee time entries, absences, and schedules for accuracy. - Support payroll processing by ensuring data is complete, correct, and transferred on time. - Run standard and ad-hoc reports (attendance, overtime, leave balances, compliance metrics). - Assist in system audits to ensure compliance with policies and labor regulations. Continuous Improvement & Compliance - Support testing of system upgrades, patches, and new feature rollouts. - Recommend improvements to workflows and user experience within INFOR T&A. - Ensure compliance with company policies, labor laws, and union agreements. - Collaborate with HR and Payroll to resolve discrepancies and enhance processes. Implementation & Configuration - Support system setup, including shifts, schedules, pay rules, absence types, and security roles. - Assist in defining business requirements and translating them into system configurations. - Participate in data migration activities (e.g., employee records, accrual balances). - Work with the vendor and project team to ensure accurate system configuration. Testing & Quality Assurance - Develop and execute test cases for unit, integration, and user acceptance testing (UAT). - Identify and document system issues or discrepancies. - Work with technical teams and vendors to validate fixes and enhancements. Training & Change Management - Assist in creating training materials, job aids, and user guides. - Provide hands-on training to employees and managers. - Support change management activities to ensure smooth user adoption. Project Coordination & Support - Participate in project meetings and workshops with stakeholders. - Track assigned tasks and report status updates to the project manager. - Support go-live activities, including issue resolution and user support. - Contribute to post-implementation review and system optimization. Qualifications Education & Experience - Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field (preferred). - 2+ years of experience with HRIS, payroll, or time & attendance systems. - Hands-on experience with INFOR Time & Attendance (or other INFOR HCM modules) strongly preferred. - Prior experience in a support or HR operations role is an advantage. Skills & Competencies - Strong customer service and communication skills. - Ability to troubleshoot application issues and provide clear guidance to end-users. - Detail-oriented with strong organizational and problem-solving skills. - Proficiency in MS Excel, Word, and reporting tools. - Knowledge of payroll processes and labor law compliance (advantageous). - Scheduling / labor management, experience in MVS (Master Rotation and Auto Assignment) - Workday/HCM Integration Key Attributes - Service-oriented and approachable with strong interpersonal skills. - Proactive, adaptable, and able to work under deadlines. - High integrity and confidentiality in handling sensitive employee data. - Strong team player with the ability to work cross-functionally. No Relocation support available Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Software & Applications Technology & Digital