• You’ll be the kind of support person people are genuinely glad they contacted — empathetic, clear, and always one step ahead. • Your work will go beyond answering questions; you'll catch issues early, surface the insights that shape our product, and help level the playing field for every campaigner who deserves to be heard. • As the sole Customer Support Specialist on the team, you'll have real ownership of the queue and direct support from the Customer Support Lead — with a genuine say in how we improve our processes and grow the support function over time.

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and application knowledge to support implementation of the given solutions. How you will contribute You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: - Working collaboratively with multiple vendors - Leading complex projects - project management - Stakeholder management and influencing skills - Managing infrastructure services delivery, support and excellence - Working in global IT function with regional or global responsibilities in an environment like Mondelēz International - Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library - Working with internal and external teams and leading when necessary Position Summary The INFOR Time & Attendance Application Support /Project Coordinator provides day-to-day support, administration, and troubleshooting for the INFOR Time & Attendance system. This role ensures accurate employee time capture, schedule management, and seamless data flow to payroll. The coordinator serves as the first point of contact for system users, assisting with technical issues, process questions, and training needs. Working closely with HR, Payroll, IT, and Operations, the coordinator helps maintain data integrity, compliance, and system efficiency. Additionally plays a key role in the successful rollout of the INFOR Time & Attendance system. This role contributes to system configuration, testing, training, data migration, and end-user adoption. Team members collaborate with HR, Payroll, IT, Operations, and external vendors to ensure the application is implemented on time, within scope, and aligned with organizational requirements. Key Responsibilities System Support & Administration - Act as the first line of support for INFOR Time & Attendance users (employees, managers, HR, payroll). - Manage user access, roles, and permissions in compliance with company policies. - Support system configuration (shift patterns, pay rules, leave types, accruals, schedules). - Monitor integrations between INFOR T&A, Payroll, and HRIS to ensure data accuracy. - Identify and escalate system issues to the Application Support Manager or vendor as needed. User Support & Training - Provide timely assistance to end-users via email, ticketing system, or phone. - Create and maintain user documentation, quick reference guides, and FAQs. - Deliver training sessions for employees and managers on system functionality. - Communicate system updates, changes, and downtime notifications. Data Management & Reporting - Review and validate employee time entries, absences, and schedules for accuracy. - Support payroll processing by ensuring data is complete, correct, and transferred on time. - Run standard and ad-hoc reports (attendance, overtime, leave balances, compliance metrics). - Assist in system audits to ensure compliance with policies and labor regulations. Continuous Improvement & Compliance - Support testing of system upgrades, patches, and new feature rollouts. - Recommend improvements to workflows and user experience within INFOR T&A. - Ensure compliance with company policies, labor laws, and union agreements. - Collaborate with HR and Payroll to resolve discrepancies and enhance processes. Implementation & Configuration - Support system setup, including shifts, schedules, pay rules, absence types, and security roles. - Assist in defining business requirements and translating them into system configurations. - Participate in data migration activities (e.g., employee records, accrual balances). - Work with the vendor and project team to ensure accurate system configuration. Testing & Quality Assurance - Develop and execute test cases for unit, integration, and user acceptance testing (UAT). - Identify and document system issues or discrepancies. - Work with technical teams and vendors to validate fixes and enhancements. Training & Change Management - Assist in creating training materials, job aids, and user guides. - Provide hands-on training to employees and managers. - Support change management activities to ensure smooth user adoption. Project Coordination & Support - Participate in project meetings and workshops with stakeholders. - Track assigned tasks and report status updates to the project manager. - Support go-live activities, including issue resolution and user support. - Contribute to post-implementation review and system optimization. Qualifications Education & Experience - Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field (preferred). - 2+ years of experience with HRIS, payroll, or time & attendance systems. - Hands-on experience with INFOR Time & Attendance (or other INFOR HCM modules) strongly preferred. - Prior experience in a support or HR operations role is an advantage. Skills & Competencies - Strong customer service and communication skills. - Ability to troubleshoot application issues and provide clear guidance to end-users. - Detail-oriented with strong organizational and problem-solving skills. - Proficiency in MS Excel, Word, and reporting tools. - Knowledge of payroll processes and labor law compliance (advantageous). - Scheduling / labor management, experience in MVS (Master Rotation and Auto Assignment) - Workday/HCM Integration Key Attributes - Service-oriented and approachable with strong interpersonal skills. - Proactive, adaptable, and able to work under deadlines. - High integrity and confidentiality in handling sensitive employee data. - Strong team player with the ability to work cross-functionally. No Relocation support available Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Software & Applications Technology & Digital

Role Description Du bist die erste Ansprechperson für Kunden und unterstützt sie bei der Lösung ihrer Anliegen. - Du bearbeitest Kundenanliegen zuverlässig und dokumentierst diese sorgfältig in unseren Systemen. - Du findest passende Lösungen und sorgst mit deinem Service für ein positives Kundenerlebnis. - Kein Verkauf, kein aktiver Sales: Dein Fokus liegt ausschließlich auf hochwertigem Kundenservice. Qualifications - Erste Erfahrung im Customer Service oder Call Center ist von Vorteil. - Du verfügst über ausgeprägte Empathie und hast Freude daran, Menschen weiterzuhelfen. - Sehr gute Deutschkenntnisse in Wort und Schrift. - Du arbeitest zuverlässig, strukturiert und behältst auch in stressigen Situationen den Überblick. - Du interessierst dich für Mode, E-Commerce und den Versandhandel. - Sicherer Umgang mit dem PC sowie eine schnelle Auffassungsgabe. - Eine stabile Internetverbindung und ein ruhiger Arbeitsplatz im Homeoffice sind Voraussetzung. Benefits - 100 % Remote-Arbeit – arbeite flexibel von deinem Homeoffice aus. - Die notwendige technische Ausstattung wird dir für deine tägliche Arbeit zur Verfügung gestellt. - Eine mehrwöchige, bezahlte Einarbeitung sowie ein professionelles Onboarding. - Einen unbefristeten Arbeitsvertrag. - Eine attraktive Vergütung. - Ein motiviertes Team mit regelmäßigem digitalem Austausch und einer starken Community. - Entwicklungsmöglichkeiten innerhalb eines internationalen Unternehmens.

Title: Senior Customer Service Administrator - IntelliScript (Remote) Location: Remote, United States Job Category: Customer Service Requisition Number: SENIO010507 Full-Time Remote Job Description: What We Do Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world. Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career. Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman's commitments to our people, diversity and inclusion, social impact, and sustainability. What this position entails Milliman, Inc. is recognized as a top firm that provides data, products, and professional services to the insurance industry. IntelliScript is a practice within Milliman that provides health and life insurers with real-time data and underwriting decision support tools via software-as-a-service (SaaS). IntelliScript offers an innovative suite of products which interpret and deliver electronic medical data (such as prescription histories, diagnoses, treatment data, etc.) to help our clients make effective underwriting and pricing decisions. Our company offers a unique entrepreneurial culture that also promotes work / life balance. IntelliScript has enjoyed consistent growth and is the leader in the markets we serve. The Operations team sits at the hub of all IntelliScript divisions (e.g., IT, Data Analytics, Account Management, Sales, and Product). This team is ready to grow again due to the increasing volume of calls from insurance policy applicants. What you will be doing The key area of responsibility in the role of Customer Service Administrator is interaction with customers, i.e., insurance applicants, to handle formal disputes of incorrect information: - Respond to applicants' questions via phone and email in a timely manner - Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline - Correct erroneous reports - Coordinate with insurance clients to ensure updated information is received - Track all related case information in Salesforce Responsibilities will expand to other tasks and projects as your experience and knowledge increases. What we need - High school diploma or GED required - Intermediate proficiency in Microsoft Word, Excel, and Outlook - Minimum of 5 years of customer service experience, preferably in a phone-based environment - At least 5 years of administrative experience What you bring to the table - Adapts quickly to established processes and consistently meets project deadlines. - Effectively analyzes issues and presents clear, actionable resolutions. - Demonstrates a proactive, solution-oriented attitude; no task is too big or too small. - Committed to resolving customer concerns and ensuring complete satisfaction. - Possesses exceptional communication skills-professional and articulate across all mediums (phone, email, video conferencing, etc.) with clients and colleagues. - Thrives in both entrepreneurial and collaborative environments. - Balances strict adherence to detailed processes with the ability to identify trends and solve business challenges. - Maintains a strong attention to detail. - Eager to learn and continually seeks opportunities to enhance knowledge and skills. - Self-motivated to assess needs, research solutions, and find common ground with diverse perspectives. - Pursues ongoing professional development and education. - Excels at prioritizing and managing multiple tasks and projects simultaneously. - Demonstrates strong multi-tasking and organizational abilities. Wish list - Bachelor's degree - Experience using Salesforce to locate and record information - Familiarity with the insurance industry - Proficiency in Spanish, including speaking and translation skills Location The expected application deadline for this job is September 30th, 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events. Compensation The overall hourly range for this role is $25.59 - $45.59. For candidates residing in: - Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Newark, San Jose, San Francisco, Pennsylvania, Virginia, Washington, or the District of Columbia the hourly range is $29.43 - $45.59. - All other locations the hourly range is $25.59 - $39.64. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. This is a full-time, non-exempt overtime eligible role; overtime eligible after 40 hours of work. Benefits We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include: - Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners. - Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges. - 401(k) Plan - Includes a company matching program and profit-sharing contributions. - Discretionary Bonus Program - Recognizing employee contributions. - Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses. - Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. - Holidays - A minimum of 10 paid holidays per year. - Family Building Benefits - Includes adoption and fertility assistance. - Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria. - Life Insurance & AD&D - 100% of premiums covered by Milliman. - Short-Term and Long-Term Disability - Fully paid by Milliman. Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. #LI-Remote