Globl.Contact

• You are the first point of contact for customers and assist them in resolving their concerns. • You handle customer inquiries reliably and document them carefully in our systems. • You find appropriate solutions and ensure a positive customer experience through your service. • No sales, no active selling: your focus is exclusively on delivering high-quality customer service.

• Independently manage and execute the full recruiting process – from candidate outreach to successful contract signing • Support and implement targeted recruiting strategies to attract highly qualified specialists and leaders in an international environment • Take ownership of social media advertising for recruiting with the goal of optimal lead generation – leverage AI and intelligent knowledge bases to elevate targeted advertising • Build, maintain, and strategically develop an international talent pool and sustainable relationships with potential candidates • Conduct thorough interviews and professionally assess candidates for technical and cultural fit • Work closely with leadership and business units to ensure precise and successful hires • Ensure a positive candidate experience and actively contribute to employer branding • Provide subject-matter support in the development of modern recruiting methods, processes, and best practices

• In the **Telekom TKS Worktype** you support customers with all inquiries related to add-on services, insurance, and service packages — and use every conversation to actively and professionally place tailored products. • Your focus is on identifying needs, explaining added value, and generating revenue while maintaining a service-oriented approach. • Handling written customer inquiries and internal system notifications. • Independent processing of typical tasks, including: • Changes to customer data (e.g., IBAN, address, contract details) • Follow-up processing for sales that were not completed correctly due to system issues • Manual execution of transactions across multiple systems • Independent research in multiple systems to clarify open issues. • Ensuring that all transactions are accurate, complete, and finalized. • Targeted, occasion-based outbound calling, e.g.: • when information is missing • when a transaction cannot otherwise be completed • or when sales potential is identified.

• Assist customers by phone, email, or chat with questions about billing, modern metering systems, and services. • Explain technical topics in clear, easy-to-understand language. • Process service requests, orders, and data changes quickly and reliably. • Find tailored solutions and ensure long-term customer satisfaction.

• You actively advise and sell by phone and email — always inbound-driven but with a clear sales target. • You create tailored offers, send them by email or by post, and drive them to closure. • You assist customers in transitioning from legacy devices to modern, radio-based metering systems. • You answer questions about device options, pricing, delivery times, and benefits, confidently guiding customers to a “yes.” • When needed, you make brief, purposeful outbound follow-up calls (e.g., following up on offers or clarifying open items).