• Manage collection activities for assigned third‑party portfolios, including financial loan accounts • Conduct professional collection calls with delinquent customers and negotiate settlement arrangements in accordance with client guidelines and established risk parameters • Apply advanced collection techniques to resolve delinquent accounts while maintaining a customer‑centric approach • Assess account risk and escalate cases requiring further intervention to senior levels • Accurately document collection activities, account updates, payment commitments, and settlement terms in management systems • Demonstrate strong negotiation, objection‑handling, and problem‑solving skills to manage difficult interactions effectively • Ensure compliance with regulatory requirements, client expectations, and industry best practices • Consistently meet individual collection targets and contribute to the team’s performance goals • Promote team success through collaboration, knowledge‑sharing, and a commitment to operational excellence • Perform other collection‑related duties as required

• Contactar a los comercios que se encuentren en mora y persuadirlos al pago por medio de marcadores predictivos o manuales. • Ofrecer alternativas de pago con el fin de normalizar las obligaciones. • Resolver o redireccionar las dudas de los comercios frente al producto. • Cumplir con la meta de recaudo establecida por el área. • Brindar insights que permitan la mejora de procesos.

Role Description Credit and Collections Analyst-Remote US Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Job Summary What You Will Do: - Own an accounts receivable portfolio of diversified customers, driving collections and minimizing credit risk. - Perform credit reviews and decisions, analyze financial statements, and use risk mitigation tools. - Support billing setup and cash application for newly acquired businesses and assist acquisition integration efforts. - Work in a fast-paced environment; prioritize effectively and collaborate across teams to improve processes. Key Responsibilities — Credit & Collections - Prioritize work to meet or exceed collection metrics and contribute to lower DSO. - Use collection software and tools to execute collection strategies and initiatives. - Respond promptly and accurately to customer inquiries, billing issues, payment application errors, disputes, and program changes. - Proactively contact customers regarding past-due receivables and provide phone support for sales offices and customers. - Develop and maintain relationships with customers, sales offices, and internal partners. - Monitor assigned portfolio for compliance with approved programs; recommend program changes and prepare over-line approval requests. - Reconcile accounts, identify and tag disputed items, and ensure timely resolution. - Follow up on required legal documentation and complete conditions placed on approved credit files. - Make hold/release order decisions based on credit exposure and risk determination. - Create workout plans for financially distressed customers to mitigate loss exposure. - Prepare month-end reports and other required reporting. - Assist with lien waivers as needed. Key Responsibilities — Acquisition Billing & Cash Application - Support billing setup and invoicing for newly acquired businesses (customer accounts, billing terms, pricing). - Post and apply incoming cash receipts for acquired entities; minimize unapplied cash and ensure timely cash application. - Investigate and resolve unapplied cash, remittance discrepancies, and open credits resulting from onboarding or system conversions. - Assist with month-end cash reconciliations and reporting for acquired portfolios. - Coordinate with treasury, banking partners, and corporate accounting on payment formats, lockbox files, and electronic payments. - Support integration projects: data mapping, upload validation, testing, and documentation of standardized billing/cash procedures. Qualifications - BS/BA in Finance, Accounting, or related business degree. - 2–5 years of related experience. - Experience with billing systems, cash application, or ERPs (SAP, Oracle, NetSuite) preferred. - Strong interpersonal skills; ability to build relationships across teams and with customers. - Excellent written and oral communication and negotiation skills. - Detail-oriented, organized, and able to handle changing priorities during integrations. - Strong PC skills; Excel proficiency (VLOOKUP, pivot tables) preferred. - Experience with high-volume cash posting, lockbox files, and electronic remittance advices preferred. - Related experience in risk analysis and receivable collection is a plus. Benefits - Health, dental and vision insurance coverage, helping you “be safe, be healthy”. - Unlimited Paid Time Off. - A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period. - Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses. - Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses. - Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury. - Life Insurance – Term life coverage with the option to purchase supplemental coverage. - Tuition Reimbursement. - Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards. - Employee Discounts through Perks at Work. - Community involvement and opportunities to give back so you can “serve others, not yourself”. - Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching. Compensation This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Base Salary Range: $60,000 to $90,000. The actual compensation will be determined based on experience and other factors permitted by law. Apply Today! Join our team of experts today and help us make tomorrow’s world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

• Perform inbound and outbound collection calls across all stages of delinquency. • Research, identify, and resolve issues contributing to customer delinquency. • Maintain accurate and detailed records of all customer interactions and account activities. • Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes. • Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards. • Analyze borrower financials to determine appropriate payment arrangements or retention options.