• Lead and oversee the work of SDRs, Closers and other professionals involved in the commercial funnel; • Conduct daily and weekly meetings and management rituals covering targets, KPIs, decisions, owners and deadlines; • Ensure correct use of the CRM, with up-to-date information, next actions recorded and reliable loss reasons; • Monitor indicators such as response time, contact rate, scheduling, show rate, no-show, conversion, sales cycle, revenue, CAC and forecast; • Structure and refine scripts, contact cadences, follow-ups and opportunity recovery processes; • Develop the team through feedback, meeting shadowing, call analysis and sales coaching; • Improve integration between sales, marketing, finance, contracts, customer success and onboarding; • Identify bottlenecks and present diagnostics to leadership accompanied by alternatives and recommendations; • Create predictability in scheduling, commercial capacity and results projection; • Support the creation and updating of playbooks, targets and commercial processes; • Progressively reduce the founder's dependence on the team's operational routine.

• Partner effectively with Procurement, Legal, and key internal stakeholders to ensure subcontract provisions are cohesive, business-appropriate, and aligned with company values and objectives. • Interpret prime contract requirements and translate them into accurately negotiated General Provisions, Terms & Conditions, and mandatory clause flow-downs for suppliers and lower-tier subcontractors. • Lead negotiations with suppliers on General Provisions and Terms & Conditions, including drafting customized contract language that addresses business needs, mitigates risk, and supports compliant execution. • Develop, maintain, and organize negotiated clause language within company systems so that buyers and procurement professionals have access to approved, practical, and consistent contractual tools. • Review government contracts and subcontracts with a strong understanding of applicable laws, regulations, and internal policies to ensure compliant implementation.

• Develop omnichannel digital media strategies and plans that align with client goals and objectives • Build and deliver clear, compelling media plan presentations for both internal and client teams based on strategic media frameworks and clear, actionable KPIs • Present and defend your strategic recommendations with confidence and clarity • Collaborate with external platform partners and work directly in-platform to craft thoughtful, data-informed media recommendations • Plan and execute across Programmatic, Social and Search Channels (including AI Search) • Collaborate with Awareness Media and Shopper Media Subject Matter Experts to develop integrated, omni channel recommendations and plans • Partner with Media Buyers and Analysts to ensure flawless campaign setup, execution, and optimization • Translate performance data into strategic insights and actionable recommendations • Collaborate on tagging and measurement strategies to ensure accurate tracking and performance evaluation • Communicate ongoing campaign results, optimizations, and learnings to internal and external stakeholders • Drive ongoing media innovation by staying current on emerging platforms, new techniques, consumer behavior trends, industry insights, and innovation

• Proactively contribute to increasing sales in the assigned section • Advise customers with a proactive, sales-focused approach tailored to their business needs • Ensure the cleanliness and organization of the section's operational areas • Monitor and control product quality • Collaborate with store management and colleagues to execute the store/section strategy