Executive Assistant to CEO This isn’t your typical EA… Are you energized by chaos—yet quietly love bringing order to it? Do you spot what’s about to break before anyone else, and fix it—without being asked? Are you a behind-the-scenes operator who leaves your ego at the door, rolls up your sleeves, and finds reward in making others shine? If so, you might be the next Wrangler for Matt Mullenweg, founder of Automattic (the folks behind WordPress.com, Tumblr, Woo, and more). Wait, what’s a Wrangler? You’re not just assisting. Wranglers are Matt’s force multipliers: a tight-knit, two-person (soon three) team who quarterback priorities, intercept chaos, and make the impossible look effortless. You’ll help Matt—and Automattic—move at lightspeed, smoothing logistics, triaging demands, and solving problems nobody else even sees. What You’ll Really Do - Partner with Matt and the Wranglers team as a trusted, behind-the-scenes operator. - Triage priorities, block distractions, and quietly make things run seamlessly—calendars, communications, last-minute travel, meetings, and project logistics. - Own the unexpected: anticipate needs, handle urgent issues, and exercise judgment under pressure and competing priorities. - Interface with high-profile partners, board members, and execs worldwide—always with professionalism and discretion. - Go deep on research, prep, and follow-up for meetings—filling gaps before anyone even notices they exist. - Spot inefficiencies and invent better ways—whether refining workflows, improvizing travel hacks, or organizing information in a cleaner system. - Support and challenge the team, offering and receiving candor, humor, and practical support daily. Who Thrives Here - Scrappy and resourceful: You’ve supported high-caliber execs in ambiguous, ever-changing organizations (startups, tech, remote environments a plus). - Radically humble: Ego-free, unflappable, and as happy in the background as you are at the center of the action. - Extreme ownership: If it needs to be done, you do it—no matter how big or small. - Ultra-reliable: Your word is gold; when you’re on it, it’s handled. - Curious and quick: You have an insatiable appetite for learning—especially about how new technologies, such as AI, can enhance your team’s effectiveness. You experiment, tinker, and share new discoveries. - Worldly: Comfortable collaborating globally, working irregular hours, and with people from diverse backgrounds. - Emotionally acute: You read the room, deliver news sensitively, and can spot stress (and bring perspective) before it derails anyone. What This Isn’t - Not for clock-punchers or ladder-climbers. - Not a backstage pass to personal brand-building. - Not for those seeking a rigid structure or a mandated task list. Location & Benefits - Remote-first, global: Work from anywhere with Wi-Fi, but our ideal candidate is based in the West Coast US or APAC time zones to best support the team’s needs.  - Flexibility is key: sometimes random hours—Matt is always moving! - World-class benefits: Open vacation, parental leave, wellness support, sabbaticals, and true work-life flexibility. We are currently prioritizing candidates who are willing to support across different time zones Automattic is committed to diversity, equity, and inclusion. We thrive on differences and welcome all applications, regardless of your location. Salary range: $95,000 – 195,000 USD.  Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy.

• Attend telemedicine visits and document the provider-patient discussion accurately in the electronic medical record. • Enter relevant information such as the patient's main concern, medical history, medications, diagnoses, treatment plans, and provider instructions. • Complete documentation promptly and move finished charts through the clinic's established review and completion workflow. • Prepare patient charts before appointments by reviewing previous notes, medications, laboratory results, referrals, and relevant medical history. • Identify missing information, pending results, incomplete documents, or authorization concerns that may affect the upcoming visit. • Communicate important chart updates or outstanding tasks to the provider and clinic team before the appointment. • Enter laboratory orders, select the appropriate laboratory facility, and connect orders with the correct diagnosis information based on provider instructions. • Process prior authorization requests for medications, procedures, or services and follow up with insurance companies when additional information is required. • Apply for referral authorizations when needed and ensure all required documents are completed before closing the chart. • Translate between English and Spanish during patient interactions, telemedicine visits, phone calls, and follow-up communications. • Clearly communicate provider instructions, appointment information, authorization updates, and next steps to Spanish-speaking patients. • Assist with patient scheduling, follow-up appointments, referral coordination, laboratory instructions, and general patient inquiries. • Handle phone responsibilities when not actively scribing, including an average of approximately 40 calls per day when coverage is needed. • Provide backup administrative support and keep the clinic team informed regarding urgent concerns, incomplete tasks, and patient follow-ups.

• Gather required patient, insurance, and clinical information for authorization requests. • Submit prior authorizations through payer portals, phone, fax, or other approved methods. • Track pending requests, follow up with insurance companies, and escalate delays or denials. • Review refill requests received through calls, messages, and telephone encounters. • Confirm required information and route requests to the appropriate provider for approval. • Follow up on pending requests and communicate status updates to patients. • Schedule, reschedule, and confirm appointments for new and existing patients. • Answer and return calls related to appointments, refills, referrals, and authorizations. • Contact patients for follow-up, missing information, or appointment coordination. • Review voicemail, AI-generated messages, and assigned telephone encounters in eClinicalWorks. • Respond to routine requests or route them to the appropriate clinic team member. • Monitor open messages to ensure they are completed, documented, or escalated promptly. • Review assigned returned, rejected, or pending claims. • Submit requested medical records, corrected information, or supporting documentation. • Assist with straightforward claim resubmissions, basic appeals, and payer follow-up. • Document patient, provider, and insurance communication accurately in the appropriate system. • Maintain clear notes regarding completed tasks, pending actions, and follow-up dates. • Escalate urgent, clinical, or complex concerns to the provider or office manager. • Work closely with the existing virtual assistant, providers, and onsite clinic staff. • Provide updates on assigned, pending, and completed responsibilities. • Support additional administrative tasks as clinic workflows and operational needs evolve.

Role Description Buscamos a un(a) profesional altamente resolutivo(a), con mentalidad de "hacer que las cosas sucedan", para brindar soporte integral a un emprendedor en serie con una trayectoria sobresaliente. Esta no es una posición tradicional de creación de contenido. Es un rol de ejecución estratégica, ideal para alguien que realmente disfrute el ecosistema de startups, la inteligencia artificial y el mundo de las inversiones. Se trata de una posición full-time, 100% remota y de dedicación exclusiva. - Búsqueda de recursos y creación de una biblioteca de conocimiento: Investigar, recopilar, organizar y estructurar materiales de alto valor, como pitch decks originales, bases de datos de inversionistas, Term Sheets, LOIs (Cartas de Intención) y listas de verificación para procesos de due diligence. - Monitoreo del mercado: Dar seguimiento a fuentes clave para elaborar resúmenes estructurados sobre novedades y tendencias en inteligencia artificial, startups, venture capital (VC) y fintech. - Anonimización de documentos: Editar y preparar documentos reales de negocio eliminando información confidencial para que puedan utilizarse como materiales de referencia. - Soporte ejecutivo: Gestionar la correspondencia profesional por correo electrónico y coordinar la agenda del fundador, manteniendo una actitud proactiva y anticipándose a las necesidades. - Soporte administrativo: Apoyar en tareas operativas relacionadas con el vehículo de inversión y la fundación sin fines de lucro del fundador, incluyendo la gestión de proveedores y el procesamiento de facturas. - Gestión de comunidad y contenido: Administrar grupos de WhatsApp y Telegram, además de colaborar en la redacción de publicaciones para LinkedIn y newsletters basados en datos reales y experiencias personales. - Integración de Inteligencia Artificial: Utilizar activamente herramientas de IA con capacidades de automatización (Agentic AI), asistentes de investigación y otras soluciones de IA para optimizar los flujos de trabajo diarios. Qualifications - Bilingüe (Español e Inglés): Dominio fluido y comprobable de ambos idiomas. - Independiente y resolutivo(a): Capacidad para encontrar la información y los recursos necesarios sin requerir instrucciones detalladas, desenvolviéndose con éxito en entornos dinámicos y cambiantes. - Conocimiento del ecosistema Startup/VC: Familiaridad con conceptos como MRR (Monthly Recurring Revenue), Term Sheets y rondas de inversión Serie A, o una fuerte motivación para aprenderlos rápidamente. - Alta ética profesional: Máxima discreción, confidencialidad y confiabilidad en el manejo de información sensible.