• Gather required patient, insurance, and clinical information for authorization requests. • Submit prior authorizations through payer portals, phone, fax, or other approved methods. • Track pending requests, follow up with insurance companies, and escalate delays or denials. • Review refill requests received through calls, messages, and telephone encounters. • Confirm required information and route requests to the appropriate provider for approval. • Follow up on pending requests and communicate status updates to patients. • Schedule, reschedule, and confirm appointments for new and existing patients. • Answer and return calls related to appointments, refills, referrals, and authorizations. • Contact patients for follow-up, missing information, or appointment coordination. • Review voicemail, AI-generated messages, and assigned telephone encounters in eClinicalWorks. • Respond to routine requests or route them to the appropriate clinic team member. • Monitor open messages to ensure they are completed, documented, or escalated promptly. • Review assigned returned, rejected, or pending claims. • Submit requested medical records, corrected information, or supporting documentation. • Assist with straightforward claim resubmissions, basic appeals, and payer follow-up. • Document patient, provider, and insurance communication accurately in the appropriate system. • Maintain clear notes regarding completed tasks, pending actions, and follow-up dates. • Escalate urgent, clinical, or complex concerns to the provider or office manager. • Work closely with the existing virtual assistant, providers, and onsite clinic staff. • Provide updates on assigned, pending, and completed responsibilities. • Support additional administrative tasks as clinic workflows and operational needs evolve.

Role Description Buscamos a un(a) profesional altamente resolutivo(a), con mentalidad de "hacer que las cosas sucedan", para brindar soporte integral a un emprendedor en serie con una trayectoria sobresaliente. Esta no es una posición tradicional de creación de contenido. Es un rol de ejecución estratégica, ideal para alguien que realmente disfrute el ecosistema de startups, la inteligencia artificial y el mundo de las inversiones. Se trata de una posición full-time, 100% remota y de dedicación exclusiva. - Búsqueda de recursos y creación de una biblioteca de conocimiento: Investigar, recopilar, organizar y estructurar materiales de alto valor, como pitch decks originales, bases de datos de inversionistas, Term Sheets, LOIs (Cartas de Intención) y listas de verificación para procesos de due diligence. - Monitoreo del mercado: Dar seguimiento a fuentes clave para elaborar resúmenes estructurados sobre novedades y tendencias en inteligencia artificial, startups, venture capital (VC) y fintech. - Anonimización de documentos: Editar y preparar documentos reales de negocio eliminando información confidencial para que puedan utilizarse como materiales de referencia. - Soporte ejecutivo: Gestionar la correspondencia profesional por correo electrónico y coordinar la agenda del fundador, manteniendo una actitud proactiva y anticipándose a las necesidades. - Soporte administrativo: Apoyar en tareas operativas relacionadas con el vehículo de inversión y la fundación sin fines de lucro del fundador, incluyendo la gestión de proveedores y el procesamiento de facturas. - Gestión de comunidad y contenido: Administrar grupos de WhatsApp y Telegram, además de colaborar en la redacción de publicaciones para LinkedIn y newsletters basados en datos reales y experiencias personales. - Integración de Inteligencia Artificial: Utilizar activamente herramientas de IA con capacidades de automatización (Agentic AI), asistentes de investigación y otras soluciones de IA para optimizar los flujos de trabajo diarios. Qualifications - Bilingüe (Español e Inglés): Dominio fluido y comprobable de ambos idiomas. - Independiente y resolutivo(a): Capacidad para encontrar la información y los recursos necesarios sin requerir instrucciones detalladas, desenvolviéndose con éxito en entornos dinámicos y cambiantes. - Conocimiento del ecosistema Startup/VC: Familiaridad con conceptos como MRR (Monthly Recurring Revenue), Term Sheets y rondas de inversión Serie A, o una fuerte motivación para aprenderlos rápidamente. - Alta ética profesional: Máxima discreción, confidencialidad y confiabilidad en el manejo de información sensible.

• Coordinate daily and weekly tasks across multiple departments • Track project timelines, deliverables and dependencies to ensure on-time execution • Prepare structured project briefs, follow-up notes and status updates for senior management • Identify project blockers early and escalate issues when necessary • Conduct market research and prepare relevant findings when required • Manage calendars, meeting agendas and follow-up action lists • Prepare presentations, summaries and documentation for internal and external stakeholders • Handle confidential and sensitive information with discretion • Coordinate internal communication and ensure alignment across teams • Prepare internal operational reports when required • Act as the operational link between Growth, Support, Risk, IT, Compliance and Marketing teams • Ensure departments receive clear instructions, deadlines and expectations • Maintain accurate and structured documentation for ongoing projects and initiatives.

Role Description Our client, the Founder of a fintech-focused investment firm, is seeking a superstar Executive Assistant/ Right-Hand Partner. The ideal candidate operates with a rare combination of polish and grit—someone who thrives in a high-energy, fast-paced environment and is comfortable working independently with minimal direction. This individual is not only exceptionally detail-oriented, but also proactive, agile, and capable of driving initiatives from 0 → 1 → completion. This is a fully remote role. This role is less about having all the answers upfront and more about the ability to learn quickly, iterate in real time, communicate with clarity, and take full ownership across a wide range of responsibilities. You will act as a true extension of the Founder—anticipating needs, solving problems, and ensuring seamless execution across both professional and personal domains. Responsibilities - Manage inbox with the goal of reducing noise and surfacing only key communications - Leverage and thoughtfully manage the Founder’s network—coordinating high-touch introductions, curating relationships, and seamlessly orchestrating dinners, meetings, and small-scale events - Take initiatives from concept through execution, navigating roadblocks independently - Source, evaluate, and coordinate with external vendors, consultants, and partners - Own and execute a wide range of business projects, often with ambiguity Qualifications - 10+ years in a relevant administrative capacity supporting entrepreneurs/founders within tech or finance - Exceptionally strong ability to learn quickly and independently - Highly intelligent with excellent critical thinking and problem-solving skills - Strong research capabilities and comfort synthesizing complex information - Comfortable working alone and owning projects end-to-end - Clear, concise communicator (written and verbal) - Calm and effective in ambiguous or evolving situations - Proactive, resourceful, and execution-oriented - Tech-savvy and comfortable using tools such as ChatGPT, Google Alerts, LinkedIn, CRM systems, and email platforms - Bachelor's degree preferred Requirements - 9:00am-6:00pm EST hours + 24/7 availability