• Maintain Server Operating Systems (Windows Server 2022 and Red Hat Enterprise Linux 8 and 9) running on physical and VM platforms. • Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems. • A solid understanding of monitoring Server Operating Systems(Windows Server, RHEL). • A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc). • A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls). • Ability to communicate complex technical subjects to non-technical customers. • Follow agreed processes and procedures for providing solutions to customer requests or issues. • Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards. • Deliver customer communication to the appropriate level of understanding to ensure a successful outcome. • Document policies, procedures and issues in ticketing system as well as in internal knowledge base. • Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients. • Ability to work independently as well as part of a team as required. • Demonstrate strong client relationship skills. • Willingness to work on a rotating On Call Schedule. • Other duties as assigned.

Role Description Holistic Industries is looking for a Network Engineer to help keep our business connected, secure, and running smoothly. In this role, you'll be responsible for maintaining and optimizing our network infrastructure while ensuring strong performance, reliability, and security across multiple locations. - Design, collaborate, and maintain network infrastructure that supports business operations across the organization - Monitor network performance, traffic, and security, proactively identifying and resolving issues before they impact users - Troubleshoot network connectivity issues, performance bottlenecks, and system outages to minimize downtime - Implement and manage firewalls, VPNs, and other security tools to help protect company systems and data - Upgrade network hardware, firmware, and configurations to improve reliability and performance - Maintain clear network documentation, topology diagrams, and security protocols Qualifications - Strong understanding of networking concepts including LAN/WAN, DNS, DHCP, IPsec, SSL VPN, routing, switching, and network security - Experience working with routers, switches, firewalls, and network monitoring tools - Advanced Microsoft 365 knowledge and experience supporting business environments in the past 2 years - Natural problem-solver who can quickly diagnose and resolve technical issues - Bachelor's degree in a technology-related field preferred, or equivalent experience Benefits - Comprehensive benefits package, including competitive base pay - Medical, dental, and vision coverage - Team member discount in our stores - Health Savings Account - Pet insurance - 401(K) with a company match - Company-paid short term and long-term disability - Life and AD&D insurance - Mental health and urgent care services - Referral program - Generous paid time off (PTO) Company Description

• Serve as the primary Level 3 escalation point—leading and driving the troubleshooting and strategic resolution of complex network incidents and major outages • Lead network implementation, migration, upgrade, and infrastructure improvement projects while ensuring performance, scalability, security, and minimal business disruption • Design, deploy, maintain, and optimize enterprise network environments, including routers, switches, wireless networks, firewalls, VPNs, SD-WAN, site-to-site connectivity, and hybrid cloud networking solutions (Azure and AWS) • Drive vulnerability remediation and support infrastructure audit and compliance activities • Conduct network assessments, root cause analyses (RCA), capacity planning, performance tuning, and security reviews to improve reliability and protect client environments • Create and maintain technical documentation, SOPs, network diagrams, and knowledge base resources • Participate in client and vendor support meetings to provide technical recommendations, support IT planning, and collaborate with internal teams to deliver successful outcomes • Takes ownership of client environments by proactively identifying issues, gaps, and opportunities for improvement, independently driving solutions and building SOPs and processes that improve operational efficiency and service delivery

• Design, configure, maintain, and troubleshoot enterprise LAN/WLAN/WAN environments. • Support Cisco network infrastructure, routing, switching, firewalls, VPNs, and IDS solutions. • Serve as the regional technical lead for network operations, configuration management, and network performance. • Diagnose and resolve complex network issues using SolarWinds Orion, ARMIS, Ansible, and other network management tools. • Configure and support routing protocols including BGP, OSPF, EIGRP, VRRP, and RSTP. • Develop and maintain network standards, documentation, and operational procedures. • Collaborate with government personnel and technical teams to support secure, highly available network operations. • Support network security initiatives and Zero Trust architecture implementation.