Role Description You are a consumer lending operations leader with a proven ability to build high-performing teams, strengthen business relationships, and drive operational excellence. You bring deep expertise in consumer lending, credit risk management, compliance, and fraud prevention, combined with a collaborative leadership style that motivates teams to achieve strategic goals. Known for strong critical thinking, sound decision-making, and a commitment to exceptional member service, you focus on developing talent, improving processes, and fostering partnerships that support organizational growth while maintaining a strong credit culture and risk management framework. - Perform quality control and risk assessments as required to maintain operational and credit risk management controls. - Administer, process, and maintain staff payroll, scheduling, personnel reports and performance appraisals, management analysis and summary reports. - Ensure superior service to all credit union staff, external business partners, and members of Golden 1 Credit Union by continually reinforcing the importance of exceeding member expectations. - Establish processes to effectively monitor the service provided to members and business partners and implement improvements as necessary. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. - Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values. - Ensure effective cross collaboration and teamwork with all internal departments and external groups. - Maintain strong working knowledge of employee roles and responsibilities in order to serve as an effective leader, role model, and coach. - Proactively develop and nurture business relationships that are mutually beneficial. - Direct and/or counsel department staff in conjunction with their job duties and knowledge of Credit Union policies and procedures. - Measure and assess performance and service, as well as staff performance relative to adherence with the Credit Union’s stated credit culture. - Recommend and develop enhancements to business models to meet strategic goals. - Train department staff on effective fraud detection and prevention techniques to ensure financial stability in our consumer loan portfolio. - Responsible for receiving and initiating escalated phone inquiries and must communicate and interact with originator and external business partners to provide information or reasoning regarding loan decisions. - Effectively address and resolve all complaints or issues raised by members, internal staff, and business partners. - Gather information, perform analysis, and prepare reports as directed by management. - Oversee training of lending personnel regarding lending policies, process, or procedures, and administering lending promotional campaigns. - Make recommendations and assist with updating product, policy and procedure materials pertaining to consumer lending. - Assist in the preparation of training and/or lending presentations. - Oversee upgrade validations pertaining to lending systems. - Understand the use of the automated loan origination system and recommend efficiency improvements. - Perform other duties as assigned. Qualifications - Bachelor’s Degree or equivalent work experience required. - 7+ years in consumer lending, in a judgmental lending environment where LOS is used as a guide to make decisions required. Benefits - Market-competitive and internally equitable total rewards compensation package. - Programs designed to attract, motivate, and retain employees. - Comprehensive compensation package. - Well-being and work-life balance. - Career development and growth. - Rewards and recognition. - Commitment to Diversity, Equity and Inclusion.

• Monitorear y auditar partidas de Ruleta, Blackjack y Poker a través de grabaciones y sistemas de video. • Verificar apuestas, pagos y premios entregados por los crupieres. • Recalcular montos y validar que las transacciones sean correctas. • Detectar posibles fraudes, errores operativos o acuerdos indebidos entre clientes y crupieres. • Supervisar el cumplimiento de procedimientos por parte de crupieres y supervisores de mesa. • Identificar comportamientos sospechosos y reportarlos oportunamente. • Elaborar reportes básicos de incidencias y hallazgos. • Comunicar situaciones críticas a la dirección del casino. • Garantizar el cumplimiento de las reglas de cada juego.

• Oversees and manages all aspects and functions of the Funding Department. • Manages the Funding Leadership Team ensuring job duties are performed at or above NSM standards. • Coordinates with DVPs, RADs, and other office leadership to ensure all Funding procedures are completed in accordance with policy. • Manages transaction cycle time (TCT) from Ready to Process to Funding Approval. • Coordinates and manages the hiring, training, mentoring, and career development of the Funding Specialist Team. • Develops and maintains training materials, guides, and progress reporting. • Ensures productivity and directs work order caseloads, shifting responsibilities when necessary. • Manages employee and client conflict resolution.

• Responsible for coordinating the day to day activities of a team of claims employees • Monitors team member’s workload, provides training, and monitors individual claim activities • Provides technical/jurisdictional direction to reports on claims adjudication • Ensures team members have the needed training and are in compliance with regulatory and company standards • Responsible for the direction of the claims team to ensure consistent delivery of services that meet or exceed customer expectations and complies with regulatory and company standards • Provides technical guidance to team members • Resolves complaints, problems, and coverage questions • Participates in management related duties including performance management, recruitment and selection of new hires • Provides ongoing training and coaching to team members • Ensures all receive communication of corporate/department policies and procedures • Complies, reviews and analyzes management reports and takes appropriate action • Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards • Ensures claim files are coded correctly and adequate documentation is made