• Manage inbound client calls regarding payments, cancellations, policy changes, coverage questions, and general service needs. • Maintain calm, confident, and friendly communication while multitasking across several systems and screens. • Identify opportunities to deepen client relationships or support revenue retention by recognizing unmet needs or coverage gaps. • Ability to address concerns, overcome objections, and present solutions or alternatives. • Enter accurate information and process updates in real time during client calls. • Process endorsements, audits, and other policy modifications. • Perform additional duties as assigned.

• Atención a clientes a través de teléfono y canales escritos (tickets/email) • Gestión y resolución de consultas siguiendo los procedimientos establecidos • Registro y seguimiento de casos en las herramientas internas • Colaboración en un entorno multilingüe con equipos internacionales • Garantizar una experiencia de cliente excelente

• Als "Unterstützer" sorgst du für einen zuverlässigen und serviceorientierten Kundensupport und bist die erste Anlaufstelle für eingehende Anfragen. • Du unterstützt das Team bei der Bearbeitung von Supportfällen, dokumentierst Lösungen und trägst dazu bei, unseren Kunden eine schnelle und professionelle Betreuung zu bieten. • Du nimmst Supportfälle entgegen, dokumentierst sie sorgfältig und leitest sie bei Bedarf weiter. • Du bearbeitest einfache technische und fachliche Anfragen eigenständig und unterstützt bei der Lösungsfindung. • Du pflegst unsere Wissensdatenbank und dokumentierst Lösungen, damit Supportprozesse kontinuierlich verbessert werden. • Du unterstützt bei Tests, Auswertungen und weiteren administrativen Aufgaben im Kunden-Support.

Role Description The Customer Service Representative will be responsible for: - Assisting patients to resolve billing issues, handling complaints, and setting up payment plans. - Inbound calls from patients regarding bills. - Documenting customer complaints, issues, and interactions in appropriate system(s). - Meet performance metrics provided by management team. - Performing other duties as needed and assigned by the supervisor. Qualifications - High school diploma or GED. - Customer service/call center experience preferred. - Strong communication and de-escalation skills. - Comfortable navigating multiple systems at once. - Reliable attendance. - Must pass a 7-year Background Check and Drug Screen. - High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps. Benefits - 100% Paid Training. - 401(k) matching. - Paid Time off (PTO) – Up to 10 days your first year! - 8 Paid Holidays – Including your birthday! - Referral Program. - Employee Assistance Program (EAP). - Growth & Continued Training - We promote from within, many of our team leads started as CSRs. - Dental & Vision insurance. - Health insurance (including Long & Short-Term Disability). - Life insurance (Company Paid). Company Description Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation. Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate.