Role Description The Customer Service Representative will be responsible for: - Assisting patients to resolve billing issues, handling complaints, and setting up payment plans. - Inbound calls from patients regarding bills. - Documenting customer complaints, issues, and interactions in appropriate system(s). - Meet performance metrics provided by management team. - Performing other duties as needed and assigned by the supervisor. Qualifications - High school diploma or GED. - Customer service/call center experience preferred. - Strong communication and de-escalation skills. - Comfortable navigating multiple systems at once. - Reliable attendance. - Must pass a 7-year Background Check and Drug Screen. - High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps. Benefits - 100% Paid Training. - 401(k) matching. - Paid Time off (PTO) – Up to 10 days your first year! - 8 Paid Holidays – Including your birthday! - Referral Program. - Employee Assistance Program (EAP). - Growth & Continued Training - We promote from within, many of our team leads started as CSRs. - Dental & Vision insurance. - Health insurance (including Long & Short-Term Disability). - Life insurance (Company Paid). Company Description Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation. Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate.

• Make the numbers trustworthy and fast • Ensure accurate coding of transactions • Reconcile accounts monthly and investigate variances • Manage accounts payable and receivable workflows • Lead month-end close processes and produce summaries • Deliver timely finance reports and cash updates • Maintain documentation for CPA readiness

• Handle inbound calls from Members, Clients, and Facilities • Expect to handle 60 - 80 calls a day and higher volumes on Mondays • Increase complexity of tasks as skills progress

• Support the Ambulatory clinical pharmacy team by performing outreach to patients to help close care gaps and ensure evidence-based, quality patient care • Perform outbound telephonic outreach to patients • Independently triage outreach based on multiple moving projects and requests from multiple clinical pharmacists for support • Answer inbound patient line and questions, triaging concerns to pharmacy team as appropriate • Convey messages clearly to patients while effectively interpreting and answering patient questions and concerns • Escalate patients appropriately based on algorithms and key words, triaging calls with high-quality patient care • Provide excellent customer service • Utilize data to triage patient outreach based on protocol and workflow • Sort, filter and analyze patient data on Microsoft Excel spreadsheets with minimal supervision • Document triage data on spreadsheets and provide reports to supervisor • Complete chart review and documentation in Epic, reviewing key elements in the Electronic Medical Record • Operate and run daily working reports in Epic, providing clerical support and general office support as assigned • Interact with patients and healthcare professionals effectively to communicate, answer questions, and triage patient-care issues