• Reporting to the Delivery Practice Manager, the Implementation Consultant is highly detail-oriented, an expert in translating business requirements into solution configuration, and an expert communicator and presenter. • You will work on confirming customer requirements and translating them into an effective process within the Clariti Solution. • You will work with a team of both Clariti and System Integrator (SI) partner resources dedicated to successful project implementations and delivering exceptional customer experiences. • You will be comfortable and confident in navigating and configuring our solution and demonstrating proof-of-concept and final solution deliverables to Clariti, partner, and customer audiences. • You will play a pivotal role in delivering our solution implementations by leveraging your expertise in the Clariti solution and the various implementation methodologies.

• Lead the full implementation lifecycle for Clariti's most complex customer deployments, from discovery and solution design through configuration, testing, training, and go-live, ensuring each phase meets defined success criteria and customer expectations. • Translate complex customer requirements into practical, scalable configuration solutions; make sound product functionality trade-offs and clearly communicate the implications of each approach to customers and internal teams. • Set and uphold quality standards across all workstreams; conduct thorough reviews of configuration, documentation, and test plans to catch and resolve issues before they reach the customer. • Anticipate implementation risks before they materialize; diagnose root causes quickly when issues arise and drive resolution with precision and minimal disruption to the customer. • Manage implementation workplans, milestones, and customer-facing deliverables across concurrent projects, maintaining clarity on priorities and proactively surfacing blockers to the appropriate project team members. • Delegate work effectively to intermediate implementation consultants to ensure functional work is balanced, aligned to team skillsets and meets a cohesive quality standard for all deliverables.

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications. • Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing. • Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives. • Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime. • Coordinate and perform system updates and upgrades as required. • Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies. • Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications. • Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing. • Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives. • Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime. • Coordinate and perform system updates and upgrades as required. • Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies. • Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.