• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications. • Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing. • Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives. • Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime. • Coordinate and perform system updates and upgrades as required. • Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies. • Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications. • Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing. • Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives. • Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime. • Coordinate and perform system updates and upgrades as required. • Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies. • Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications. • Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing. • Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives. • Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime. • Coordinate and perform system updates and upgrades as required. • Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies. • Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

Role Description The Site Technology Implementation Lead is responsible for executing the deployment, installation, and configuration of technology solutions across company sites, including new locations, relocations, expansions, and refresh initiatives. This role works under the direction of the Manager, Site Technology and Implementation and serves as the primary technical resource responsible for ensuring site technology is installed, tested, and operationally ready. This individual coordinates closely with infrastructure teams, vendors, facilities, and local site leadership to ensure all technology components are delivered accurately, on time, and in alignment with company standards. The role requires a combination of strong technical skills, field coordination, and disciplined execution. What You’ll Do - Execute technology deployments for new site openings, relocations, and upgrades, following established implementation plans and standards. - Install, configure, and validate site technologies including: - Network equipment (switches, firewalls, wireless access points) - Workstations, laptops, and mobile devices - Printers and multi-function devices - Telephony and conferencing systems - Peripheral equipment and end-user setup - Coordinate onsite activities such as hardware staging, shipping, receiving, and installation. - Perform site readiness checks to confirm infrastructure, connectivity, and equipment availability. - Serve as the primary point of contact for onsite technology implementation activities. - Coordinate with network, infrastructure, security, and support teams to ensure proper deployment sequencing and configuration. - Work with carriers and vendors for circuit turn-ups, installations, and troubleshooting. - Support structured cabling coordination and validate installations meet standards and specifications. - Assist with cutover activities and ensure a smooth transition to operational support. - Conduct pre-go-live validation, including: - Network connectivity and performance - Device functionality and configuration - User workstation readiness - Telephony and communication systems testing - Identify and resolve issues prior to site go-live, escalating as needed. - Document test results, issues, and remediation actions. - Maintain accurate documentation of site deployments, including asset tracking, configurations, and installation records. - Follow and enforce established site technology standards, checklists, and playbooks. - Provide input on improving deployment procedures, tools, and documentation. - Ensure all hardware and configurations align with security and compliance requirements. - Work closely with vendors, onsite contractors, and service providers during implementation. - Validate vendor work quality and escalate issues when expectations are not met. - Support post-go-live transition to IT operations and service desk teams. - Assist with warranty support, equipment replacements, and vendor follow-ups as needed. Qualifications - Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered. - 3+ years of experience in IT infrastructure, desktop support, or hands-on technology deployment roles. - Experience supporting multi-site environments, office openings, or infrastructure rollouts preferred. - Familiarity with working in construction, facilities coordination, or field service environments is a plus. Requirements - Experience with site technology implementations in healthcare, pharmacy, or regulated environments. - Certifications such as CompTIA Network+, A+, or equivalent preferred. - Experience with tools such as ServiceNow, Intune, SCCM, or similar deployment/management platforms. - Familiarity with low-voltage systems, security systems, or building technology integrations. Benefits - Purpose-driven work with real impact. - A patient-first, clinician-led culture. - Supportive, collaborative teammates. - The opportunity to grow with a company building something meaningful. Physical Demands and Work Environment - Ability to travel frequently to company locations and implementation sites. - Ability to lift and transport technology equipment (up to ~50 lbs). - Work may occur in office, warehouse, or active construction environments. - Flexibility to work evenings or weekends for site cutovers or critical deployments.