• You are responsible for our customers in the area of law firm management across Germany. • You manage your own client portfolio and accompany clients throughout the entire customer lifecycle, from onboarding to offboarding. • The primary focus of your role is delivering external software trainings, coaching sessions and workshops (mostly remote). • Analyze and manage customer needs. • Provide comprehensive support and consulting to our customers on solutions and processes through the use of our products. • Gather and evaluate customer feedback to optimize products and processes. • Support the design, preparation and implementation of software projects. • Conduct customer-side QBRs (Quarterly Business Reviews) in close coordination with stakeholders (mostly remote).

Role Description A Remote Service Trainer within a manufacturing organization that builds heavy, off-road equipment used in the forestry industry, is responsible for delivering training programs to employees and/or customers and equipment dealership staff. The Trainer will provide virtual, in-class or hands-on training and will be tasked with planning and preparing instructional materials and resources, establishing and managing a positive learning environment, and instructing and evaluating students. Job Duties - Design, develop, maintain and deliver in-house training programs. - Conduct training needs analyses, ensuring all compulsory compliance needs are met. - Maintain a strong knowledge of legislative and product changes that are upcoming to proactively begin developing or modifying training programs. Skills and Experience - Proficiency in presenting information in a clear and engaging manner to both small and large groups. - Ability to build rapport and work well with diverse groups of people. - Must be able to adapt to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events. - Effective English communication skills (both written and verbal) with a pleasant and professional attitude. - Must be a highly motivated, service and team-oriented individual with a high level of initiative, resourcefulness and attention to detail. - Strong organization, time management, teamwork and teambuilding skills. Qualifications - Previous experience delivering training to employees in the manufacturing industry, specifically in the areas of Machine operation, including education on new product features, troubleshooting and repair. - Possess mechanic or millwright license, Engineering diploma or degree or similar education is an asset. - Strong understanding of hydraulic, electrical, electronic, mechanical, diesel and after treatment systems. - Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions. - Proficient in MS 365 including Outlook, Word and Excel. - Valid Passport, up-to-date vaccination status and ability to travel - worldwide and on short notice. - Required to travel locally and internationally. - Bilingual (English / French, Russian, Spanish, or Portuguese) is a strong asset. Benefits - Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more! - Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing. - 401k Matching Program: Retirement planning? We’ve got your back! - Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment. - Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs. Company Description We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Role Description Clinical Documentation Principal Trainer responsible for developing and delivering EHR training, supporting providers, and optimizing documentation workflows. Partners with informatics and IT to improve efficiency, compliance, and patient care outcomes. MUST BE A CERTIFIED CLINICAL DOCUMENTATION PRINCIPLE TRAINER FROM EPIC. Qualifications - Epic-certified as Principal Trainer in Clinical Documentation (Required, 5 Years) - Ability to work without close supervision, taking ownership of work activities, & ensuring training sessions & materials meet Epic's standards (Required) - Experience with clinical documentation improvement (CDI) practices (Required, 3 Years) - Familiarity with regulatory and compliance standards (e.g., Joint Commission, CMS) (Highly desired) - Experience supporting large-scale EHR implementations or upgrades (Highly desired) - Certified in developing the Epic training environments (Highly desired, 3 Years) Requirements - Training Development & Delivery (40%) - Design, build, and maintain training curriculum for clinical documentation workflows (e.g., provider documentation, templates, SmartTools) - Deliver instructor-led, virtual, and at-the-elbow training to providers and clinical staff - Develop training materials including manuals, eLearning modules, quick reference guides, and simulations - Ensure training content aligns with system updates, regulatory requirements, and organizational standards - EHR & Workflow Expertise (25%) - Serve as a subject matter expert in clinical documentation workflows within the EHR (Epic preferred) - Collaborate with application analysts and informatics teams to understand system design and changes - Translate technical build into end-user training content - Support go-live readiness activities and command center operations - Optimization & Continuous Improvement (20%) - Identify documentation improvement opportunities through feedback, metrics, and workflow analysis - Partner with Clinical Informatics to support optimization initiatives and standardization efforts - Update training materials and strategies based on system enhancements and user needs - Promote best practices for accurate, efficient, and compliant documentation - Governance & Collaboration (10%) - Participate in governance structures and workgroups related to clinical documentation - Provide input on system design decisions impacting documentation workflows - Ensure alignment with enterprise documentation standards and regulatory requirements - Support & Evaluation (5%) - Evaluate training effectiveness through surveys, proficiency assessments, and performance metrics - Provide ongoing support and coaching to end users - Maintain training environment and related documentation Company Description

• Communicating the iS Clinical brand messaging and philosophies to strengthen brand awareness • Developing educational materials, conducting in-person, and virtual training sessions • Participating in seminars for aesthetic professionals and company personnel • Responding to product inquiries from business partners and end-users • Reporting to the Aesthetic Training Manager • Educating global Sales teams, Partners, and prospects on iS Clinical products, treatments, and their scientific background • Collaborating with the education and marketing teams to develop and suggest new ideas for training materials • Evaluating the effectiveness of current training programs and adapting them as necessary • Mentoring and developing internal employees for effective customer/partner communication and relationship management • Contributing to the technical development of education and presentation materials • Acting as the business partner's and customer’s advocate and liaison to resolve product inquiries or concerns