Role Description Our growing remote team is seeking organized, customer-focused individuals who enjoy supporting others and managing important details. As a Travel Client Assistance Coordinator, you'll help travelers navigate the vacation planning process, provide personalized guidance, and assist with coordinating travel arrangements to create smooth and enjoyable experiences. This position is ideal for individuals who enjoy working with people, solving challenges, and contributing to exceptional customer experiences while enjoying the flexibility of a remote work environment. - Assist clients throughout the travel planning and booking process - Gather information regarding traveler preferences, interests, budgets, and vacation goals - Research destinations, resorts, hotels, cruises, transportation options, excursions, and activities - Present travel options and recommendations tailored to individual client needs - Help coordinate reservations, trip components, and itinerary details - Provide travelers with confirmations, travel schedules, documentation, and important updates - Support clients with travel changes, special accommodations, and service-related requests - Verify travel information and booking details for accuracy and completeness - Monitor upcoming trips and assist with completing final travel preparations - Maintain organized client records, communication logs, and trip documentation within company systems - Utilize supplier resources, company tools, and training materials to support traveler needs - Participate in ongoing education, destination training, and professional development programs Qualifications - Excellent verbal and written communication skills - Strong customer service and interpersonal abilities - Exceptional organizational and time-management skills - Ability to manage multiple responsibilities while maintaining attention to detail - Comfortable working with online systems, digital platforms, and communication tools - Professional, positive, and solution-oriented mindset - Strong critical-thinking and problem-solving abilities - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Who Thrives in This Opportunity? - Individuals who enjoy helping others create memorable travel experiences - Build trust through friendly and professional communication - Stay organized while balancing multiple priorities - Adapt easily to changing traveler needs and schedules - Take initiative and maintain strong accountability - Have an interest in travel, tourism, hospitality, customer service, client support, or remote professional opportunities Benefits - 100% remote work opportunity - Flexible scheduling options - Comprehensive onboarding and training - Ongoing mentorship and leadership support - Opportunities for career advancement and professional growth - Performance-based incentives and recognition - Travel-related discounts and exclusive industry perks - Collaborative and supportive virtual team environment - Access to continued learning and development resources

• The primary focus of this role is to maintain superb client servicing through the policy term. • Client Manager’s process changes (Vehicle, Driver, Location, Policy Limits, etc.) and certificates in real time to support Mid-Market Trucking businesses. • They must be extremely accurate and efficient in maintaining their EPIC home screen tasks that include but are not limited to: adding/deleting vehicles, adding/deleting drivers, processing monthly reports, processing financing requests, issuing certificates, processing cancellations/reinstatements, communicating challenges with clients or producers and most of all solving problems either on their own or with their Account Executives and Producers. • At times, they will need to support their Account Executives in building policies and importing/issuing batch renewal certificates.

• Serve as the primary day-to-day contact for a designated book of clients, managing their insurance needs with minimal oversight. • Lead the renewal and remarketing process, coordinating with carriers to secure optimal coverage and pricing. • Provide consultative guidance to clients on coverage gaps, policy structures, and strategic insurance decisions. • Oversee onboarding of new accounts, including collection and analysis of underwriting data. • Troubleshoot complex client issues, working with underwriters and internal teams to resolve problems efficiently. • Manage endorsements, claims inquiries, audits, and other service items with high attention to detail. • Utilize AMS360 to maintain comprehensive, accurate client records and document all servicing activities. • Mentor or support more junior account team members as needed. • Stay informed on industry trends, product offerings, and regulatory changes impacting clients.

• Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts. • Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement. • Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand. • Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams. • Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy. • Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally. • Maintain portfolio health through extensions, renewals, contract changes, and retention efforts. • Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs. • Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards. • Support confirmation calls, assignment changes, and terminations as needed. • Build strong rapport with healthcare professionals to support retention beyond current assignments. • Participate in client site visits, networking, and industry events as required. • Execute referral initiatives and other client engagement programs as assigned.