Role Description GovCIO is currently hiring for mid level Business Analyst to coordinate with technical and business teams to extract requirements for implementation. This position will be a fully remote position within the United States. - Coordinates with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. - Provides technical/functional expertise in identifying, evaluating, developing, and supporting systems. - Has the business knowledge and perspective of a particular business and the IT needs of that customer. - Requires knowledge of computer system capabilities, business processes, and work flows. - May also be functional experts in financial, program control or logistical areas. - Analyzes business and technical processes to formulate and develop new and modified business information processing systems. - Interfaces between systems architects/programmers and users located in a specialized area to ensure that information technology designs meet the needs of the end users within an organization. - Documents product/service requirements and develops test procedures to ensure user requests are carried out. - Interacts with testing requirements to ensure traceability and test coverage. - Requires general-logic knowledge of system capabilities without necessarily the ability to program. Qualifications - Bachelor's degree with 2-5 years (or commensurate experience). - Strong understanding of Agile and Scrum methodologies. - Proficient in the use of business analysis tools such as JIRA & Confluence. - Must be a US citizen or authorized to work in the US. Requirements - Ability to obtain and maintain a Suitability/Public Trust clearance. Benefits - Posted Salary Range: USD $75,000.00 - USD $85,000.00 /Yr.

• Works within the DM Operations team to perform business analysis, configuration and deployment of applications leveraging existing technical skillsets, developing new ones, and working with a highly collaborative team to drive results • Executes solution based on strategic vision • Recommends and implements process improvements and technical solutions to support and streamline DM solutions • Promote process improvement. Contribute to team efforts by accomplishing projects, enhancements and solving problems relating to ongoing initiatives. Collaboration with factory personnel and other internal and external business partners.

• Structure and manage the company’s Knowledge Management strategy. • Organize, standardize, and keep the corporate knowledge base up to date. • Define documentation, categorization, and versioning standards. • Create processes for capturing, organizing, and disseminating knowledge. • Ensure critical information is accessible, up-to-date, and reliable. • Promote a culture of documentation and knowledge sharing across teams. • Produce technical and functional documentation. • Develop system and process manuals. • Create quick reference guides, FAQs, and support materials. • Develop operational workflows and diagrams. • Review existing content to ensure clarity and standardization. • Translate technical information into plain language for diverse audiences. • Design learning paths for employees. • Create online training. • Produce video lessons, presentations, and educational content. • Structure onboarding journeys. • Create assessments and mechanisms to track learning progress.

• Capture, organize, and maintain project knowledge assets, including requirements, process flows, design decisions, configuration rationale, testing evidence, issue logs, and operational procedures • Administer and maintain centralized document repositories and knowledge libraries to ensure approved artifacts remain current, accessible, and properly governed • Develop and maintain user-facing documentation, including standard operating procedures (SOPs), quick reference guides, job aids, FAQs, troubleshooting guides, and support materials • Support documentation readiness and approval activities for key implementation milestones, including SIT, UAT, training, deployment readiness, user confirmation testing, and operational handoff • Coordinate with functional, technical, finance, reporting, PMO, and stakeholder teams to validate documentation accuracy, completeness, and usability • Identify documentation gaps, outdated materials, duplicate content, missing approvals, and version control issues; coordinate corrective actions with document owners • Support governance processes for document ownership, review cycles, approval workflows, version management, retention requirements, and archival procedures • Maintain traceability between requirements, business processes, testing artifacts, training materials, deployment documentation, and operational support procedures • Organize implementation evidence and support materials to facilitate effective knowledge transfer to agency users, support teams, and sustainment organizations • Support training activities, office hours, hypercare operations, and post-go-live stabilization by ensuring updated procedures and solutions are documented and easily accessible • Assist with sustainment planning by documenting lessons learned, recurring issues, resolutions, and process improvements