• Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT. • Provide accurate technical guidance on ITSM and CMDB application and integration capability. • Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, test scripts, and build docs. • Build Pentaho Spoon Jobs and Transformations to import data into the CMDB. • Add fields to and set up and monitor/maintain Atrium Core products including datasets, reconciliation, and normalization. • Develop or maintain service offerings, products or functionality, or integrations in Developer Studio, Innovation Studio, Pentaho Spoon, Dashboards, or otherwise. • Develop or maintain RestAPI, WebService, and LDAP integrations between Helix and external applications/systems. • Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes. • Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds. • Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. • Identify and communicate gaps between out of the box workflow and custom requirements. • Work with teams to provide out-of-the-box solutions in order to minimize customization. • Advise on and build long-term and supportable customizations where OOTB is not possible. • Maintain system production support and ensure system integrity by utilizing defined configuration control practices and change management processes. • Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products. • Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed. • Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.

• Own the full lifecycle of cross-platform People & Culture solutions, bridging systems like Workday, ServiceNow HRSD, and broader HR tooling to architect secure, scalable, and seamless employee experiences • Spearhead the evaluation, design, and implementation of AI-driven HR solutions and leverage AI applications, AI-assisted coding practices, and multi-agent orchestration to accelerate development, optimize data mapping, and build robust automated workflows • Serve as the senior subject matter expert and strategic partner to HR, Payroll, and IT executives, translating complex technical concepts and AI capabilities into actionable business value, ensuring optimal user experiences and cross-platform synergy • Drive AI and P&C technology investments by developing data-driven business cases with clear ROI, defining key success metrics for adoption, and creating compelling presentations to communicate strategy and impact to executive leadership • Develop and execute comprehensive implementation plans using agile methodologies, and design robust test plans and scripts to ensure all Workday integrations and custom AI applications are delivered on time, high-quality, and bug-free

• Supporting and enhancing a live, business-critical Dynamics 365 / Dataverse platform • Designing and configuring workflows, working with Dynamics 365 data structures, and delivering improvements that drive business value • Building and maintaining plugins, custom APIs, integrations, and model-driven applications • Taking ownership of data journeys across the ecosystem, from initial ingestion through to downstream systems • Investigating and resolving issues across CRM functionality, integrations, and data processes • Driving improvements in platform stability, performance, and long-term maintainability • Partnering with business users, product teams, data specialists, and integration teams to deliver effective solutions

Role Description The Tableau Developer (Software Developer 3) designs, develops, and maintains high-performing dashboards, reports, and workflow-driven analytics solutions that support enterprise operations and executive decision-making. Working within a state public safety agency, this role collaborates with cross-functional stakeholders to gather requirements, integrate data from multiple sources, and build visualizations that improve process visibility and performance monitoring. The developer performs advanced data analysis, report optimization, and provides ongoing technical support for the agency's business intelligence initiatives. Key Responsibilities - Dashboard Development & Visualization - Design, develop, test, and maintain robust Tableau dashboards, reports, and data visualizations in an enterprise environment. - Develop workflow metrics, key performance indicators (KPIs), scorecards, and performance-monitoring dashboards. - Apply data visualization best practices to optimize dashboard performance, data quality, and user experience. - Data Integration & Engineering - Integrate and validate data from multiple enterprise systems, databases, and relational data warehouses. - Write and optimize SQL queries for efficient data extraction, transformation, validation, and analysis. - Troubleshoot and resolve reporting, data synchronization, and data visualization issues to maintain data integrity. - Business Analysis & Documentation - Gather and document business requirements, translating complex user needs into technical reporting and analytics solutions. - Partner with technical and non-technical stakeholders to translate operational data into actionable business intelligence. - Create comprehensive technical specifications, user documentation, and provide knowledge transfer to agency personnel. Qualifications - 8 or more years of experience developing, implementing, and maintaining Tableau dashboards, reports, and data visualizations in an enterprise environment. - 8 or more years of proficiency in Tableau Desktop and Tableau Server/Cloud, including dashboard design, data modeling, calculations, and performance optimization. - 8 or more years of experience working with relational databases and writing SQL queries for data extraction, transformation, and analysis. - 8 or more years of experience gathering, analyzing, and documenting business requirements and translating them into technical analytics solutions. - 8 or more years of experience integrating and validating data from multiple data sources, including enterprise systems and data warehouses. - 8 or more years of experience applying data visualization best practices, KPI development, and business intelligence reporting standards. - 8 or more years of experience executing data accuracy validations and quality assurance reviews. - 8 or more years of experience communicating with technical and non-technical stakeholders in a collaborative team environment. Preferred Qualifications - 1 or more years of experience working in regulated or public sector government environments. - 1 or more years of experience supporting workflow analysis, process improvement, and operational reporting. Core Skills & Attributes - Strong analytical and problem-solving skills with extreme attention to detail, data accuracy, and quality assurance. - Excellent communication and interpersonal skills to bridge technical data architectures and business needs. - Collaborative team player who can work productively with diverse, cross-functional teams. - Proactive self-starter with the ability to manage multiple deliverables and deliver timely solutions. Benefits - Competitive salary - Location: Austin, TX (Onsite/Hybrid options) - Experience Level: Senior Level (8 or more years of experience)