• To proactively deliver the engineering tasks received, including maintenance and service visits to food factory’s, RDC, warehouses on a variety of equipment, These will include; Recip, Scroll, Screw compressor packs including Ammonia, Co2 & HFC/HFO Installations • Carrying out service and reactive breakdown cover in normal working hours, along with supporting out of hours works by being part of a standby rota. • Observes internal and client support functions to meet the requirements and objectives of our customers and our business • Ensures that the engineering tasks received are supported with the appropriate commercial awareness and business system compliance at all times • Responsible for the quality of each individual engineering task received in support of contract responsibilities, by ensuring all practices are followed at all times • Participants conform to all industry best practice and legislative guidelines

Role Description As a Senior Integration Engineer for Tokenization, your mission at Marqeta will be to serve as a trusted technical and payments advisor for Marqeta's customers, providing solutions throughout the customer tokenization life cycle — enabling cardholders to provision payment cards to Apple Pay, Google Pay, and Samsung Pay across mobile and web surfaces. You will be on the front line communicating directly with customers (particularly our customer’s developers, product owners, and project managers) and you will partner with groups within Marqeta’s organization. We work Flexible First. This role can be performed remotely in the United States, only in one of our Premium or National locations. The Impact You’ll Have - Ensure key technical stakeholders at customers and prospects deeply understand our platform, what sets it apart, and how to get integrated and live quickly. - Own the technical implementation of customers onto our platform, including technical advisement, environment configuration, and troubleshooting. - Become an expert on Marqeta's tokenization APIs, developing and sharing best practices for deploying them. - Balance the big picture and the details — spotting downstream impacts or "gotchas" before they happen, while also handling precise, hands-on tasks with minimal oversight. - Troubleshoot collaboratively with customers during integration, guiding them through documentation and diagnosing root causes of errors. - Serve as a tokenization technical resource for delivery and onboarding teams, and as the "voice of the customer" in external engagements. - Partner with Product, Engineering, and other cross-functional teams to improve the processes driving customers' technical onboarding journeys. - Maintain deep, current expertise on Marqeta's product and features, surfacing implementation learnings and customer feedback to Product and Technology. - Communicate confidently and clearly, balancing best practices, regulatory constraints, and Marqeta's evolving platform capabilities. Qualifications - 5+ years of experience working with enterprise customers, responsible for technical discussions in a sales engineering, implementation, or technical account management capacity. - Proficient working with APIs (you don’t need to be a developer but you must be comfortable explaining API concepts to our customers). - Experience with Bruno or Postman. SQL and Datadog are a plus. - Ability to understand complex enterprise requirements and communicate technical concepts clearly (verbally & in writing), tailoring recommendations based on customer needs and evolving offerings. - Ability to identify customer onboarding issues and work cross-functionally to develop scalable solutions. - Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules. - Experience in the B2B technology space with a knack for understanding what makes businesses tick and what drives their growth. - Strong understanding of payments specifically issuing (e.g. tokenization, networks, point-of-sale). - Bachelor’s Degree preferred, or equivalent combination of education and experience. Requirements - Your Manager: Jason Horner - Director, Card Operations. Benefits - Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. - Compensation is aligned according to three tiers within the United States: - National: A baseline tier that applies to most of the geographic territory of the United States. - Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA. - Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. - The new-hire base salary range for this position is: - National: $112,700 - $140,900. - Premium: $122,000 - $152,500. - Annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. - Multiple health insurance options. - Flexible time off – take what you need. - Retirement savings program with company contribution and after tax contributions. - Equity in a publicly-traded company and an Employee Stock Purchase Program. - Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave. - Free therapy sessions, financial and professional coaching, and legal advice. - Monthly stipend to support our remote work model. - Annual “development dollars” to support our people growth and development. - Through Flex First, the freedom to live and work wherever you and your family thrive.

• Embed with the client. • Build and ship independently. • Shape the roadmap. • Own the outcome.

The role / impact You will step into a foundational leadership position designed to spearhead a cultural renewal and drive a pivotal technological transition for a distributed engineering team. As the founding leader for our new Vancouver hub, you will guide a talented group of engineers, moving away from isolated work streams towards a predictable, well-planned delivery cadence. Your focus will be on improving team planning, estimation, and communication, ensuring the technical roadmap is executed smoothly while maintaining high quality. Your technical impact will center on supporting a company-wide transition from legacy Microsoft SQL Server environment to modern, open-source solutions. You will take ownership of building internal compliance and observability tools that empower product teams across the business to independently manage and operate their databases. By shielding your team from external pressures and resolving critical dependencies, you will create an environment where engineering excellence can thrive at scale. The team / how they connect The team consists of nine engineers, including one lead, five senior engineers, and three regular developers who collaborate across different disciplines. While some team members focus on database administration and consulting, others drive the design and development of our core tooling platforms. Operating across the United States and Canada, the team maintains a West Coast time zone alignment to collaborate smoothly without working unusual hours. The team is currently working on / Initially, you will focus on - Supporting the Migrating core services away from legacy Microsoft SQL Server technologies over to Aurora Postgres and DynamoDB. - Constructing and scaling internal compliance and observability tools to enable decentralized database ownership for product teams. - Utilising AI technologies to gather and surface intelligent insights to product teams to allow them to confidently own and evolve their databases" - Establishing fresh team processes, refining sprint estimation, and establishing a unified, collaborative culture following recent turnover. Where and how you can work This position is based out of our brand-new Vancouver hub, offering a flexible hybrid working environment. You will spend dedicated boost days in the office collaborating face-to-face with local team members, while enjoying the flexibility to work from home on remaining days. Our core working hours align with West Coast time zones to ensure healthy collaboration with our North American and New Zealand counterparts without compromising on work-life balance. Here are some of the things we are looking for - You bring a strong background in systems design and scaling, ideally gained within high-scale cloud, platform, or monitoring organizations. - An aptitude for AI tooling and a passion for staying ahead of modern technological trends comes naturally to you. - Your inclusive leadership style allows you to listen to, learn from, and build alongside a senior team before introducing major changes. - Exceptional stakeholder management skills help you clear roadblocks, manage external pressures, and communicate delivery timelines predictably. - You possess proven technical depth, allowing you to confidently audit complex technical work and maintain system health without micromanaging. - A proactive approach to delivery planning helps you bring structure, better estimation practices, and alignment to distributed engineering groups. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team. At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits. The expected base salary range for this role is $188,000 - $236,000 CAD. Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role. In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation: - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance. - Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks including Wellbeing days, generous leave, and dedicated professional development budgets. This is a posting for an existing vacancy. Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.