• Work directly with customers through tickets to onboard BYO-BGP customers, troubleshoot performance issues related to availability, reachability, latency, and jitter as well as cloud native VPC networks. • Research network events to identify potentially contributing technical debt, architecture issues, or process problems and take ownership of driving end to end improvements across the platforms. • Compose, review and test procedure documentation which provides for scheduled maintenance that eliminates customer impact and improves the overall customer experience. • Work with internal teams to ensure that network issues including automation are resolved quickly. • Troubleshoot issues to identify issues at any layer of the OSI Model.

Role Description The Network Operations Engineer is responsible for the design, implementation, configuration, monitoring, and support of network and connectivity services across client and internal environments. This is a hands-on technical role combining day-to-day operational management with project delivery, ensuring SysGroup's network infrastructure is secure, reliable, and continuously improving. Key Responsibilities - Network Monitoring & Operations - Monitor network infrastructure and connectivity services to ensure high availability and performance. - Respond to alerts and incidents affecting network services. - Maintain operational oversight of managed network platforms including WAN, LAN, and wireless. - Use network monitoring platforms (e.g. Nagios, PRTG, Meraki Dashboard) to maintain service health. - Project Delivery - Deliver end-to-end network projects including WAN provisioning, LAN and wireless deployment, and firewall configuration. - Build and configure routers, firewalls, switches, and access points based on approved HLTDs/LLTDs and governance standards. - Coordinate with ISPs, carriers, and vendors for circuit activation, hardware delivery, and configuration validation. - Conduct testing, cutover, and post-deployment verification to ensure stability and service readiness. - Manage change windows and implementation plans, including rollback and communication procedures. - Incident & Problem Management - Investigate and resolve network incidents and service disruptions. - Perform root cause analysis for recurring network problems and feed improvement recommendations back to design and architecture. - Act as a 3rd-line escalation point for complex connectivity issues when not engaged in project delivery. - Escalate unresolved or critical issues appropriately within the support chain. - Network Infrastructure Management - Configure and maintain networking components including routers, switches, firewalls, and connectivity services. - Manage WAN, LAN, and VPN connections across client environments. - Support the onboarding of new clients to managed network services. - Assist with network upgrades, configuration changes, and platform improvements. - Network Security - Support the secure configuration of network infrastructure including firewall policies, VPN, and access controls. - Work with the cyber security team to ensure network security best practices are maintained. - Monitor network environments for potential security risks and vulnerabilities. - Documentation & Transition to Service - Produce comprehensive handover documentation including topology diagrams, configuration exports, and monitoring templates. - Deliver knowledge transfer sessions and technical briefings to Service Engineers. - Ensure all configurations are labelled, version-controlled, and recorded in the CMDB. - Update internal templates and SOPs to reflect lessons learned from project execution. - Collaboration & Project Support - Work closely with the Connectivity Architect to ensure all deployments align with SysGroup's design standards and security posture. - Support infrastructure, cloud, and platform teams with networking expertise. - Participate in internal QA reviews and continuous improvement cycles. - Provide feedback on design practicalities and propose operational optimisations. - Continuous Improvement - Identify opportunities to improve monitoring, automation, and operational efficiency. - Contribute to improving the reliability and resilience of network services. - Contribute to improvements in network operational procedures and standards. Qualifications - 4–6 years' experience managing enterprise or managed network infrastructure, ideally within an MSP environment. - Proven track record in both operational network management and project-based delivery. - Experience working with connectivity providers and networking vendors. - Ability to work in operational environments supporting client infrastructure. Requirements - Technical Skills - Strong understanding of networking principles including routing, switching, and secure connectivity. - Firewalls – Cisco, Meraki, or WatchGuard (policy creation, VPNs, NAT, HA setup). - Routing & Switching – VLANs, spanning tree, QoS, routing protocols (OSPF, BGP), trunking, and redundancy. - WAN & ISP Coordination – circuit provisioning, handover testing, and vendor escalation. - Wireless – AP deployment, SSID configuration, controller management, and coverage validation. - Network monitoring and diagnostic tools (Nagios, PRTG, Meraki Dashboard, or equivalent). - Comfortable producing network documentation and topology diagrams. - Knowledge of change management processes and ITIL service transitions. - Scripting or automation exposure (Python, Ansible, PowerShell) is advantageous. - Desirable – Connectivity Security & Zero Trust - Exposure to SASE/SSE platforms (e.g. Zscaler ZIA/ZPA, Netskope, Palo Alto Prisma Access) and how they integrate with traditional WAN and firewall estates. - Understanding of Zero Trust Network Access (ZTNA) principles and experience supporting migration away from legacy VPN and perimeter-based access. - Familiarity with SD-WAN security overlays and secure application segmentation for distributed client environments. - Awareness of identity-aware networking, integrating connectivity with identity providers (Entra ID, Okta) for policy-based access decisions. - Vendor certifications such as Zscaler ZCCA/ZCCP, Palo Alto PCNSE, or equivalent SASE/SSE credentials. Benefits - Competitive salary package, including performance-based incentives. - Private Healthcare - Life insurance - Healthcare cash plan - Pension - Growth opportunities with access to various training material and ongoing career advancement opportunities.

Role Description The NOC Cloud Infrastructure Engineer is responsible for 24×7 operational monitoring, support, and incident response for cloud infrastructure with a strong emphasis on cloud networking. This role ensures availability, performance, and reliability of cloud platforms through proactive monitoring, structured incident management, and disciplined NOC operations. The engineer works closely with Senior NOC Engineers and the Operations Center (OC) to deliver continuous coverage and rapid restoration. Qualifications - 5–7 years of experience in NOC, Cloud Infrastructure, Network Operations, or SRE roles. - Hands-on experience supporting cloud networking in 24×7 operational environments. - Experience with incident response, escalation, and shift-based operations. - CCNA or equivalent networking certification (preferred). - AWS Certified Solutions Architect or Advanced Networking Specialty. Requirements - 24x7 NOC operations experience (shift-based). - Incident triage & escalation (P1–P4). - AWS and/or Azure operational experience. - VPC/VNet, subnets, routing, load balancers. - DNS and connectivity troubleshooting. - Linux & Windows server administration. - Monitoring: CloudWatch, Azure Monitor, Splunk, Grafana. - ServiceNow / ITSM incident handling. Benefits - Collaborative and open culture. - Remote first and camera-first work environment. - Enhanced communication and engagement. - Security measures to protect sensitive company information. Shift Model - 24×7 rotational shifts with structured handovers and escalation support. Video Camera Usage Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Role Description This position is accountable for the Provider Network department’s core operational, data, and systems functions. This role will oversee Provider Network divisions including Provider Relations, Provider Data Management, Credentialing, and provider platform interoperability. This position leads both department-specific and cross departmental planning and execution efforts, to maintain high levels of performance in enterprise level and Provider Network level key performance indicators. This position is responsible for all lines of business (Medicaid, Medicare, Commercial) and leads in strong alignment with the company’s strategic plan, vision, and values. - Guide strategic initiatives for the Provider Network Operations division, including network setup and maintenance, provider data integrity, provider education and service, contract implementation performance, provider-related claims, provider setup and audits, corrective action plan assessment and closure, and provider directory accuracy improvements. - Collaborate with Provider Reimbursement Insights and Analytics Team to ensure success in meeting objectives. Develop, direct and execute efforts to meet Credentialing division objectives, ensuring compliance and operational excellence. - Develop and execute strategies for provider education and relationship management to enhance provider collaboration, engagement, and satisfaction within the Provider Relations Team. - Lead initiatives to ensure seamless integration and ongoing operational effectiveness of provider network platforms with legacy and emerging systems. - Fostering partnerships with software vendors and internal stakeholders to optimize the interoperability of tools and streamline network operations. - Collaborate with IT teams and operational leaders to identify interoperability gaps and develop solutions to enhance system compatibility. - Ensure integrated systems support compliance with state, federal, and NCQA standards, as well as organizational policies. - Develop automated workflows and processes that ensure accurate synchronization of data across all platforms and departments. - Strengthen relationship management frameworks to ensure consistent communication and support for provider partners. - Actively participate in department strategic planning, execution, resource allocation, and performance monitoring. - Oversee and guide provider collaborative efforts in coordination with other key departments and leaders. - Guide division functional leaders to develop business plans that ensure successful initiatives have a positive impact on the member, provider partners and PacificSource. - Design and deliver provider education programs to ensure understanding of network policies, reimbursement processes, and regulatory requirements. - Regularly assess provider feedback and implement enhancements to address pain points and improve relationships. - In partnership with Operations, IT, Health Services, Analytics, Finance and other departments, collaborate to maximize the alignment and value of various initiatives. - Oversee the planning of annual IT work plans, initiative work plans, financial budgets, and resource needs for the role of supervisory departments. - Develop and implement coaching and training programs with division leaders to foster team growth. - Responsible for hiring, staff development, coaching, and performance reviews. - Responsible for overall employee engagement enhancement within Provider Network to include implementation of education/programs and other desired cultural enhancements. - Oversee division budgets and spending. Monitor spending versus the planned budget throughout the year and assess appropriate corrective actions as needed. - Actively participate in Manager/Supervisor meetings, PRISM walks, internal committees and other key department activities and disseminate information as appropriate. Qualifications - Minimum of 8 years in healthcare operations required. - Management experience required. - Must have expertise in provider reimbursement methodologies, provider relations, data management and compliance. - Experience developing, communicating, and executing strategy in a matrixed organizational structure. Requirements - Bachelor’s degree in business, health care administration, finance, or related field required. - Candidates with an associate’s degree and 2 years of relevant experience, or a high school diploma and 4 years of relevant experience, in addition to the required minimum years of work experience will also be considered. Benefits - Base Range: $108,468.62 - $184,396.64 Company Description PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.