• Manage multiple Civil OSP design projects simultaneously from initiation through final delivery. • Develop and maintain project schedules, production plans, resource forecasts, and delivery milestones. • Coordinate engineering, CAD, permitting, utility, and construction support activities. • Monitor project performance against scope, schedule, budget, and quality objectives. • Identify project risks, develop mitigation strategies, and escalate critical issues when necessary. • Serve as the primary interface between design teams, program leadership, clients, and external stakeholders. • Establish and administer QA/QC procedures for Civil OSP design deliverables. • Manage quality review workflows across engineering and production teams. • Conduct technical reviews of design packages, including conduit systems, duct banks, handholes, manholes, utility crossings, and roadway crossings. • Verify compliance with client design standards, basis-of-design requirements, permitting requirements, and industry practices. • Track quality metrics, recurring deficiencies, and corrective action plans. • Lead root-cause analyses of design errors and implement process improvements to reduce rework. • Oversee design production activities across multiple projects and geographies. • Coordinate internal and external design resources to maintain delivery commitments. • Manage workload balancing and production forecasting. • Review project status, staffing requirements, and production constraints. • Develop reporting and dashboards to communicate project performance to leadership and clients. • Ensure deliverables progress through established production gates prior to client submission. • Lead status meetings with clients, utilities, municipalities, and project stakeholders. • Attend multidisciplinary coordination meetings, serving as the client-facing Subject Matter Expert (SME) for Civil OSP design and execution. • Present project progress, risks, quality metrics, and mitigation strategies. • Support proposal development, scope definition, project planning, and change management activities. • Develop and maintain standard operating procedures, QA/QC checklists, and production workflows. • Implement lessons learned programs and continuous improvement initiatives. • Drive standardization of design review processes across programs. • Support development of KPIs related to quality, schedule adherence, production efficiency, and client satisfaction. • Leverage digital tools and reporting systems to improve visibility into project performance.

• Provide full oversight of the testing lifecycle across multiple teams and projects, defining and enforcing QA processes and standardizing tools, environments, and test coverage organization-wide • Establish and continuously refine QA processes, procedures, and standards for testing products before they go to market • Ensure scalable test infrastructure, and extend our testing capability into advanced domains including performance, security, and compliance testing • Identify systemic quality gaps and cross-team risks, run trend analysis on quality metrics, and anticipate issues that could affect release stability or timelines • Evaluate and resolve organizational blockers in QA workflows, balancing trade-offs and delivery timelines while protecting stakeholder satisfaction • Deliver executive-level QA insights — reports, dashboards, and strategic recommendations — to the Head of QA and cross-functional leadership • Manage and mentor QA Leads and senior individual contributors, fostering career growth, succession planning, and technical leadership across the QA organization • Distribute workload, set goals for QA Leads and their teams, and conduct performance reviews across the function • Drive continuous performance evaluation and improvement of QA teams — resolving conflicts, supporting morale, and building a culture of ownership, accountability, and excellence • Be the advocate for Agile testing and quality across the business, building quality awareness at every stage of the product lifecycle • Oversee QA engineers and Leads testing our products and implementing automation across cross-functional teams • Partner closely with engineering, product, and business analysts to shape requirements and comprehensive testing strategies • Participate in reviews of software requirements, design documents, and system architecture, ensuring testing requirements are addressed early • Manage and triage reported defects, and keep visibility over how features delivered by other teams interact across subsystems • Continuously improve and refactor our testing infrastructure and automated/regression frameworks to ensure reliability and scalability

• Provide full oversight of the testing lifecycle across multiple teams and projects, defining and enforcing QA processes and standardizing tools, environments, and test coverage organization-wide • Establish and continuously refine QA processes, procedures, and standards for testing products before they go to market • Ensure scalable test infrastructure, and extend our testing capability into advanced domains including performance, security, and compliance testing • Identify systemic quality gaps and cross-team risks, run trend analysis on quality metrics, and anticipate issues that could affect release stability or timelines • Evaluate and resolve organizational blockers in QA workflows, balancing trade-offs and delivery timelines while protecting stakeholder satisfaction • Deliver executive-level QA insights — reports, dashboards, and strategic recommendations — to the Head of QA and cross-functional leadership • Manage and mentor QA Leads and senior individual contributors, fostering career growth, succession planning, and technical leadership across the QA organization • Distribute workload, set goals for QA Leads and their teams, and conduct performance reviews across the function • Drive continuous performance evaluation and improvement of QA teams — resolving conflicts, supporting morale, and building a culture of ownership, accountability, and excellence • Be the advocate for Agile testing and quality across the business, building quality awareness at every stage of the product lifecycle • Oversee QA engineers and Leads testing our products and implementing automation across cross-functional teams • Partner closely with engineering, product, and business analysts to shape requirements and comprehensive testing strategies • Participate in reviews of software requirements, design documents, and system architecture, ensuring testing requirements are addressed early • Manage and triage reported defects, and keep visibility over how features delivered by other teams interact across subsystems • Continuously improve and refactor our testing infrastructure and automated/regression frameworks to ensure reliability and scalability

• Provide full oversight of the testing lifecycle across multiple teams and projects, defining and enforcing QA processes and standardizing tools, environments, and test coverage organization-wide • Establish and continuously refine QA processes, procedures, and standards for testing products before they go to market • Ensure scalable test infrastructure, and extend our testing capability into advanced domains including performance, security, and compliance testing • Identify systemic quality gaps and cross-team risks, run trend analysis on quality metrics, and anticipate issues that could affect release stability or timelines • Evaluate and resolve organizational blockers in QA workflows, balancing trade-offs and delivery timelines while protecting stakeholder satisfaction • Deliver executive-level QA insights — reports, dashboards, and strategic recommendations — to the Head of QA and cross-functional leadership • Manage and mentor QA Leads and senior individual contributors, fostering career growth, succession planning, and technical leadership across the QA organization • Distribute workload, set goals for QA Leads and their teams, and conduct performance reviews across the function • Drive continuous performance evaluation and improvement of QA teams — resolving conflicts, supporting morale, and building a culture of ownership, accountability, and excellence • Be the advocate for Agile testing and quality across the business, building quality awareness at every stage of the product lifecycle • Oversee QA engineers and Leads testing our products and implementing automation across cross-functional teams • Partner closely with engineering, product, and business analysts to shape requirements and comprehensive testing strategies • Participate in reviews of software requirements, design documents, and system architecture, ensuring testing requirements are addressed early • Manage and triage reported defects, and keep visibility over how features delivered by other teams interact across subsystems • Continuously improve and refactor our testing infrastructure and automated/regression frameworks to ensure reliability and scalability