Engagement Manager, HEOR Company: Norstella Location: Remote, United States Employment Type: Full Time Job ID: R-2058 Description Job Summary: Norstellais seeking anengagement managertolead delivery ofprotocol-drivenresearchstudiesfor epi,HEOR, andregulatoryuse cases.This is a newindividual contributor rolein a growingresearchteam.The ideal candidate brings hands-on experiencedevelopinghigh-impact researchtoaddress clinical, economic, and humanistic evidence gaps.Example projects include retrospective studies to evaluatepatient journey, treatment patterns, andclinical and economic outcomes for rare disease, oncology, chronic conditions;incidence and prevalence studies; anddevelopment of external control armsor post-marketing analysesfor regulatory use cases.Success in this role requires a foundation inobservational study design,excellent communication and organization skills, andan openness to theappropriate useof AI-enabled research and analytic toolsto accelerate time to insights. Key Responsibilities - Client Success & Relationship Management + Serve as the primary point of contact and principal researcher for non-interventional research studies that utilizeNorstellaLinQReal World Data + Establish clear success criteria, delivery plans, and communication cadences + Proactively manage expectations, risks, and dependencies + Support proposal development, as needed Key Responsibilities - Operational Execution & Delivery Excellence + Own execution oversight forHEOR/RWEservicesengagements + Overseedevelopment of study documentation (e.g., study protocols/SAPs, specifications for datafeasibility andcuration), analytic interpretation, and translation of findings into summary reports and scientific publications. Solutions will requirethe useof structured data (EMR/EHR, closed claims, open claims, lab) and data curated from unstructured clinician notes. + Coordinate across internal delivery, data, product, and support teams + Maintain project tracking and reporting + Leverage AI-enabled tools, where appropriate,to accelerate time to insights Qualifications: + Experience: + Minimum of5years of professional experiencesupportinglife science sector with protocol-driven research studies usingreal world data + Experiencesupportingstudies that include curationor extractionof clinical information from unstructured EMR/EHRdata + Experiencesupportingregulatoryuse cases(i.e.,external control arms for label expansion,post-marketing safety studies),highly desired. + Proven track record of publishing high-impact research (please include publication history with CV/resume). Skills: + A consulting mindset with the ability to succinctly communicate the value of a solutionor findingto technical and non-technical audiences + Excellent problem-solving skills and ability to prioritize needs across multiple workstreams + Ability to workwith project teamsacross data technology platforms (e.g., Redshift/SQL,R,PanalgoInstant Health Data [IHD] analytics platform, AI enabled tools).While programming is not a core responsibilityforthis role, successful candidates will have prior experience working with SQL or R. Education: + Master'sdegreeor PhD in Epidemiology, Biostatistics, Outcomes Research, Health Economics, Pharmacy, orrelatedfield. Our Guiding Principles for success at Norstella: 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning Benefits: + Medical & Prescription Drug Benefits + Health Savings Account (HSA) or Flexible Spending Accounts (FSA) + Dental & Vision Benefits + Basic Life and AD&D Benefits + 401k Retirement Plan with Company Match + Company Paid Short & Long-Term Disability + Paid Parental Leave + Paid Time Off & Company Holidays The expected base salary for this position ranges from $135,00 to $155,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus. Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law. Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you. All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected] . Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

• Oversee the daily operations of the Prior Authorization department while driving process improvements. • Lead, coach, and develop the Prior Authorization team. • Provide ongoing performance feedback, mentorship, and accountability. • Develop onboarding and training programs for new team members. • Monitor team productivity and turnaround times while identifying opportunities for improvement. • Design and optimize workflows to improve authorization efficiency and accuracy. • Conduct regular quality audits to ensure compliance and accuracy. • Ensure accurate documentation of eligibility, benefits, and authorization activity.

Role Description We are seeking an experienced State & Local Tax (SALT) – Indirect Senior Tax Manager to join our people‑centered, entrepreneurial public accounting firm. In this key leadership role, you will help shape, expand, and elevate a growing SALT practice. This role focuses on a broad range of indirect tax consulting and compliance services, including: - Sales & Use Tax - Personal Property Tax - Payroll Tax - Unclaimed Property - Credits & Incentives The ideal candidate brings a well-rounded indirect tax background and enjoys helping clients navigate complex multistate tax challenges while contributing to practice growth, business development, and team leadership. Duties & Responsibilities - Deliver indirect tax consulting and compliance services related to Sales & Use Tax, Personal Property Tax, Payroll Tax, Unclaimed Property, and Credits & Incentives programs. - Perform nexus reviews, taxability analyses, voluntary disclosure agreements, refund recovery studies, registrations, audit defense, and technical research across multiple taxing jurisdictions. - Assist clients in identifying and securing applicable state and local tax credits, incentives, and economic development opportunities. - Prepare technical memorandums, client correspondence, and presentations addressing complex state and local tax matters. - Manage multiple client engagements while serving as a trusted advisor to clients and internal stakeholders. - Monitor legislative and regulatory developments affecting indirect tax and communicate emerging issues and planning opportunities to clients. - Serve as a thought leader within the SALT practice and contribute to service line growth initiatives. - Participate in staff recruiting, training, mentoring, and development. - Play a key role in new business development activities and identify opportunities to expand service offerings with existing and prospective clients. - Attend professional development and industry training programs on a regular basis. Qualifications - Bachelor's degree in Accounting; CPA, JD, CMI or Enrolled Agent preferred. - 5+ years of progressive experience providing indirect tax consulting and compliance services, including Sales & Use Tax, Personal Property Tax, Payroll Tax, Unclaimed Property, and/or Credits & Incentives. - Exceptional client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships. - Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment. - Computer expertise including knowledge of tax software and technology. Salary Range $150,000 — $190,000 USD

Role Description We are seeking an experienced State & Local Tax (SALT) – Indirect Tax Manager to join our people‑centered, entrepreneurial public accounting firm. In this key leadership role, you will help shape, expand, and elevate a growing SALT practice. This role focuses on a broad range of indirect tax consulting and compliance services, including: - Sales & Use Tax - Personal Property Tax - Payroll Tax - Unclaimed Property - Credits & Incentives The ideal candidate brings a well-rounded indirect tax background and enjoys helping clients navigate complex multistate tax challenges while contributing to practice growth, business development, and team leadership. Duties & Responsibilities - Deliver indirect tax consulting and compliance services related to Sales & Use Tax, Personal Property Tax, Payroll Tax, Unclaimed Property, and Credits & Incentives programs. - Perform nexus reviews, taxability analyses, voluntary disclosure agreements, refund recovery studies, registrations, audit defense, and technical research across multiple taxing jurisdictions. - Assist clients in identifying and securing applicable state and local tax credits, incentives, and economic development opportunities. - Prepare technical memorandums, client correspondence, and presentations addressing complex state and local tax matters. - Manage multiple client engagements while serving as a trusted advisor to clients and internal stakeholders. - Monitor legislative and regulatory developments affecting indirect tax and communicate emerging issues and planning opportunities to clients. - Serve as a thought leader within the SALT practice and contribute to service line growth initiatives. - Participate in staff recruiting, training, mentoring, and development. - Play a key role in new business development activities and identify opportunities to expand service offerings with existing and prospective clients. - Attend professional development and industry training programs on a regular basis. Qualifications - Bachelor's degree in Accounting; CPA, JD, CMI or Enrolled Agent preferred. - 5+ years of progressive experience providing indirect tax consulting and compliance services, including Sales & Use Tax, Personal Property Tax, Payroll Tax, Unclaimed Property, and/or Credits & Incentives. - Exceptional client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships. - Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment. - Computer expertise including knowledge of tax software and technology. Salary Range Salary Range: $120,000 — $150,000 USD