Direct Travel

Role Description As an integral part of the Direct Travel North America Leisure Sales Management Team, you will be responsible for driving sales and revenue growth, while supporting Direct Travel Leisure, the team, and our preferred partner objectives. This role will oversee one of four specialized sales teams, each aligned with a distinct advisor growth path: Tours, Cruise, Hotels & Resorts, and Active & Adventure. You will collaborate closely with the Marketing team and Virtuoso to strengthen brand visibility and engagement across your teams. This position works in partnership with fellow Leisure Sales Managers and reports directly to the Director of Leisure Sales. This is a remote position, and applicants who are legally authorized to work in the US or Canada are welcome to apply. Expedition Expectations - Managing, mentoring and coaching staff advisors, branch supervisors and branch managers within the team to ensure that all quality and service standards are met. - Responsible for ensuring that standard operating processes and procedures are adhered to, including GDS script usage, CB+ ResCard and invoicing standards, and CB+ Marketing coding standards. - Work with Direct Travel’s Marketing team to optimize lead generation programs to grow business within each team and to effectively market travel opportunities to new and current clients. - Assist in coordination of scheduling for regional offices with backup procedure if necessary. - Ensure employees are compliant with all company policies and processes. - Ensure customer service standards per Direct Travel’s policy manual. - Work directly with Advisors on any error issues to resolve while keeping the management team informed. - Provide ongoing training support to regional advisors and teams with a particular focus on sales growth and strategic partnerships. - Participate in all Management meetings, Virtuoso events when required. - Escalate issues to the next level of management as necessary. - Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. - Organize and participate in local/regional events to promote travel, drive leads, and close sales. - Collaborate with Operations to optimize processes and efficiencies with a focus on travel advisors. Qualifications - Minimum 8 years travel agency experience. - Proficiency in Microsoft Office Software. - GDS Experience an asset. - Ability to demonstrate leadership along with personal and organizational integrity. - The capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility. - Effective oral and written communications skills. - Travel to Regional offices within North America as needed. - Action-focused, pragmatic and self-disciplined. - Capability of maintaining a favorable company image when interfacing with outside sources. - Proven pursuit of learning and self-development. - Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company. Benefits - In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program. - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Company Description Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. - Direct Travel has offices in over 70 locations across North America and the UK. - Currently ranked 12th on Travel Weekly’s Power List.

Role Description We are seeking an experienced, dynamic, and detail-oriented Strategic Sales Manager to lead, support, and optimize Altitude by Direct Travel, our host services division. In this multifaceted role, you will play a pivotal part in the growth and success of our network of independent travel advisors across the US and Canada. Your responsibilities will include: - Fostering relationships with advisors in one of four specialized sales communities (Luxury, Cruise, Contemporary, and Hosted Corporate & Entertainment). - Providing exceptional sales support, recruiting and onboarding talent, while helping drive our luxury sales initiatives. - Working closely with advisors and cross-department teams to align talent, tools, and resources for maximum impact. This is a fully remote position that can be based in the United States or Canada. Qualifications - Minimum of 5+ years’ experience in hospitality or service industry; previous experience within a travel agency setting would be a plus. - Proficient in Microsoft Office Suite. - High level of previous success with organizational and time management. - Ability to travel to various locations across DT’s sites. - Previous experience in working with discretion and good judgment while maintaining confidentiality. - Excellent verbal, written communication skills and organizational skills. - Exhibits sound judgment, problem-solving skills, and the ability to make decisions on their own. - Dedication to unwavering customer service while creating a positive and engaging experience for clients and contacts on the phone. - Ability to travel up to 10%. - Must be able to lawfully work within the US or Canada and have unrestricted work authorization. - Fluency in both French and English is preferred. Requirements - Support the development and execution of Altitude by Direct Travel strategic goals. - Work closely with internal teams, including marketing, partnerships, and operations, to align strategies and workflows. - Collaborate on preferred partner programs and exclusive offers to maximize value for advisors. - Streamline processes and address advisors’ efficiency by collaborating with other departments. - Build and maintain strong relationships with ICs, serving as a trusted resource and advocate. - Communicate updates, resources, and opportunities regularly to ensure advisors feel supported and informed. - Mentor and coach advisors to grow their businesses, achieve success, and identify opportunities for development and retention. - Track and analyze performance metrics in collaboration with the VP, Host Services & Luxury Hotel Program to identify growth opportunities and areas for improvement. - Help design and implement strategies to drive luxury travel sales among advisors. - Share opportunities to expand advisors' luxury client base and leverage preferred partner relationships effectively. - Identify and attract high-performing travel advisors to affiliate with Altitude by Direct Travel. - Organize, coordinate, and support onboarding processes and training programs with the Leisure Support Team for seamless integration and affiliation with Altitude by Direct Travel. - Advocate for the use of company-provided tools, resources, and marketing platforms to enhance advisor success. - Partner with Leisure Partnerships and Leisure Support to facilitate training sessions and webinars to educate advisors on maximizing these resources for success. Benefits - Medical, Dental, and Vision benefits. - Employee rewards and recognitions program. - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Company Description Direct Travel is a leading provider of corporate travel management and personalized leisure travel services, helping travelers explore the world with confidence and ease. With over 40 years of experience, our expert advisors craft tailor-made vacations designed around each client’s unique interests and travel style. From luxury getaways and family vacations to once-in-a-lifetime adventures, we combine insider knowledge, global partnerships, and exceptional service to deliver unforgettable experiences.

Role Description As a Mid-Market Account Manager, you will be the strategic partner and primary point of contact for a portfolio of mid-sized corporate clients. You’ll be responsible for driving client satisfaction, retention, and growth by understanding their travel needs, delivering insights, and optimizing their travel programs. Responsibilities - Serve as the day-to-day contact for a portfolio of mid-market clients. - Develop and execute strategic account plans tailored to each client’s business goals. - Conduct regular business reviews to analyze travel trends, program performance, and savings opportunities. - Identify upsell and cross-sell opportunities in collaboration with product and sales teams. - Act as an internal advocate for clients, coordinating with operations, technology, and supplier teams to ensure service excellence. - Maintain high client satisfaction scores and meet retention targets. - Support implementation of new services or solutions. - Stay current with travel industry trends, technologies, and best practices. Qualifications - 3–5 years of experience in account management, preferably in the corporate travel industry or a related SaaS/service environment. - Strong understanding of travel program management and industry tools (GDS, OBTs, travel reporting platforms, etc.). - Proven track record in client relationship management and revenue growth. - Exceptional communication and presentation skills. - Analytical mindset with the ability to translate data into actionable insights. - Self-motivated, organized, and able to manage multiple accounts and priorities. - Bachelor’s degree in Business, Travel/Hospitality, or a related field preferred. Benefits - Medical, Dental, and Vision benefits. - Employee rewards and recognitions program. - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Company Description Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. - Led by CEO Christal Bemont and Executive Chairman Steve Singh. - Ranked among the top providers of travel on Travel Weekly’s Power List. - Offices in over 80 locations.

Role Description The Advisory Board Meetings Manager is responsible for managing healthcare Advisory Board (Ad Board) programs for a major global client and other small-format meetings as needed. This role blends strategic oversight, operational execution, and participant-focused expertise into a single operational point of contact for our clients and participants. The ideal candidate will have healthcare meeting experience with strong knowledge of compliance, and the agility to simultaneously manage multiple smaller-scale meetings through a refined and focused service model. Qualifications - Bachelor’s Degree in Business, Hospitality, Event Planning, or a combination of education and work experience in event planning required. - Minimum 3-4 years in event/program/project management, preferably in pharma/healthcare meetings and events. - Experience managing smaller-scale meetings in addition to larger or specialized programs. - Proficiency in Microsoft Office Suite, Teams, SharePoint, OneDrive, Zoom. - Familiarity with Cvent or similar event management platforms. - CMP, HMCC, or PMP certification is a plus. Requirements - Lead or support client relationship management for healthcare Ad Boards and small-format meetings. - Consult with clients to define goals, objectives, expectations, and budgets. - Adhere to industry and regulatory guidelines implementing best practices, and creative solutions. - Facilitate planning calls and debrief meetings. - Manage all meeting logistics including audiovisual, food & beverage, ground transportation, and materials production. - Ensure compliance with pharma regulations (CMS Open Payments, GDPR, client protocols). - Coordinate with internal departments (Creative, Technology, Travel, Field Operations) for seamless delivery. - Create and communicate all program specifications and program details and approve event orders to ensure smooth transition to on-site team. - Accountable for successful event outcomes and client satisfaction. - Manage registration database to maintain data integrity. - Produce and maintain reports and manifests as needed, with an understanding of how this data affects the program integrity. - Work in partnership with internal departments to manage program deliverables pertaining to website build and airline ticketing. - Provide and print personalized print and digital materials based on registration data. - Interact directly with attendees on program related inquiries contributing to the overall positive attendee experience. - Act as main contact for hotel block and manage all aspects of hotel room block including attrition submission, deadlines, special requests, etc. - Process contracts, invoices, expenses, honoraria/reimbursement, and check requests. - Track and reconcile all expenses, ensuring expenses are within budget and within regulatory guidelines. - Manage client budget with a focus for client cost savings while maximizing revenue opportunities. - Provide client with accurate budget estimates and ensure post-event billing reflects these estimates. - Provide timely financial reconciliation and supporting documents for applicable projects. - Act as a trusted advisor to clients and internal teams. - Mentor team members and share best practices. - Gather, share, and apply learnings for continuous process improvement. - Adapt and work successfully with any client, partner, and program. - Perform other duties as assigned. Company Description

Role Description As a key member of the Direct Travel Meeting & Events team, the Event Program Manager will be responsible for providing support in documentation, procurement, and sourcing areas including, but not limited to: - Meeting logistics - Vendor negotiations - Payment reconciliation - Data entry into the CVENT meetings management tool - Management of purchase order/contract processing/invoicing This role will work closely with clients and a team of program managers and report to the team operations manager. - Consults with client to determine goals, needs, objectives, and expectations of the program - Provides support as needed for meetings requests as program lead overseeing all logistical aspects of program from end to end - Remains current and knowledgeable about the industry to provide the client with innovative and compelling concepts - Track and manage event spend and reporting through working budgets - Manage requests for events: vendor set up, payment/contract status, credit card authorizations, and venue sourcing - Review and negotiate contracts in preparation for legal review and signature - Work with suppliers to negotiate and accept addendum terms and conditions - Manage food and beverage, audiovisual, ground transportation, activity and offsite requests as liaison on client behalf - Oversee all technical requirements including website registration, mobile apps and surveys as required per program goals - Reconcile event costs and process check requests, credit card transactions, and other payments as needed - Work with internal contacts to follow up with approvals needed with contracts/requisitions - Provide insight and recommendations into best practices for management of the CVENT reporting and data management tool This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position. Qualifications - College degree preferred - Minimum of (5) years of experience in event planning/operations and travel - CVENT experience (minimum 2 years) - Quick learner - gets up to speed on systems/processes - Experience with client invoicing, vendor payments, and company credit card reconciliation - Highly skilled in time management to facilitate involvement in multiple projects - Possess strong verbal and written communication skills - Proficiency in Microsoft Suite, Google Suite, Adobe, Teams - Knowledgeable in video conferencing platforms such as Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools - Professional manner and appearance - Demonstrates the ability to think critically and strategically to anticipate opportunities and challenges - Be able to actively listen, have the capability to instill confidence in clients and colleagues, and present information with confidence - Must be able to take direction and work well with others - Must be able to concentrate and perform accurately while meeting applicable productivity measures - Must be able to manage changes proactively and manage tasks as assigned - Must be able to lawfully work within the US and have unrestricted work authorization for US - CMP or other Industry Certification - Prior experience working for a TMC - Strategic thinker Requirements - Ability and willingness to work extended workdays and possible weekends - Accessible during acceptable working hours identified per project/program - Travel expectations – potential of 10-15% or more of time annually - Frequent use of a computer and other office equipment - Ability to lift 20 lbs. - Frequent sitting, standing, and walking - Ability to work remotely in a professional environment using collaborative tools to engage with team members and clients regularly

Role Description You will play a pivotal role in driving net new revenue for Direct Travel’s newest and industry-leading product set as well as our legacy tool set. This role will require the unique characteristics of a driven sales professional, with knowledge of the travel industry and all its intricacies, expertise of cloud technology, and the business acumen to navigate across all departments within an organization in order to drive home a vision that disrupts the status quo and challenges how organizations think about problems they didn’t know they had. This role requires a seasoned sales professional with a proven track record of success in selling complex solutions to global, enterprise-level organizations. This is a fully remote position supporting a sales territory across Texas, Oklahoma, Louisiana, and Arkansas. While we strongly prefer candidates based in the Dallas-Fort Worth or Austin metro areas, we welcome qualified candidates located elsewhere within or near the territory who are able to travel up to 25% as needed. Qualifications - Bachelor's degree in business-related field OR equivalent experience - 10 years of experience in sales roles, with a proven track record of exceeding sales targets - Deep understanding of the Travel Tech Industry and its competitive landscape - A dynamic person who can embrace the concept of the Perfect Trip and convey that vision to multiple stakeholders within an organization to drive net new revenue targets - Possesses high level of business acumen to engage C-level executives - Demonstrated ability to utilize sales methodologies. Comfortable with having uncomfortable conversations. - A curious mindset coupled with creative problem-solving skills - Must have excellent customer service, interpersonal and communication skills Requirements - Develop and implement territory sales plans to achieve revenue targets and expand market share within assigned Mid-Market accounts - Identify key decision-makers, influencers and detractors within client organizations and develop strong relationships at multiple levels who will act for purchase - Act as a trusted advisor to clients, providing insights and recommendations to help them achieve their business goals - Lead contract negotiations internally and with the client - Regularly update forecasted deals in our customer relationship management system (CRM) on a daily and weekly basis - Achieve monthly, quarterly, and annual sales targets - Collaborate with cross-functional teams including marketing, product development, value engineering, implementation, customer success and partner alliances to ensure alignment to drive client success - Represent Direct Travel at industry events, conferences, and client meetings, showcasing our capabilities and thought leadership - Monitor market trends, competitor activity, and industry developments to identify opportunities for growth and differentiation - Drive continuous improvement initiatives to optimize sales processes and enhance overall efficiency and effectiveness Benefits - In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support Company Description Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. Direct Travel is an EOE/AA/Veteran/People with Disabilities employer. If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

Role Description You will play a pivotal role in driving net new revenue for Direct Travel’s newest and industry-leading product set as well as our legacy tool set. This role will require the unique characteristics of a driven sales professional, with knowledge of the travel industry and all its intricacies, expertise of cloud technology, and the business acumen to navigate across all departments within an organization in order to drive home a vision that disrupts the status quo and challenges how organizations think about problems they didn’t know they had. This role requires a seasoned sales professional with a proven track record of success in selling complex solutions to global, enterprise-level organizations. This is a fully remote position supporting a sales territory across Minnesota, Nebraska, Iowa, North Dakota, and South Dakota. While we strongly prefer candidates based in the Minneapolis-St. Paul metro areas, we welcome qualified candidates located elsewhere within or near the territory who are able to travel up to 25% as needed. - Develop and implement territory sales plans to achieve revenue targets and expand market share within assigned Mid-Market accounts - Identify key decision-makers, influencers and detractors within client organizations and develop strong relationships at multiple levels who will act for purchase - Act as a trusted advisor to clients, providing insights and recommendations to help them achieve their business goals - Lead contract negotiations internally and with the client - Regularly update forecasted deals in our customer relationship management system (CRM) on a daily and weekly basis - Achieve monthly, quarterly, and annual sales targets - Collaborate with cross-functional teams including marketing, product development, value engineering, implementation, customer success and partner alliances to ensure alignment to drive client success - Represent Direct Travel at industry events, conferences, and client meetings, showcasing our capabilities and thought leadership - Monitor market trends, competitor activity, and industry developments to identify opportunities for growth and differentiation - Drive continuous improvement initiatives to optimize sales processes and enhance overall efficiency and effectiveness Qualifications - Bachelor's degree in business-related field OR equivalent experience - 10 years of experience in sales roles, with a proven track record of exceeding sales targets - Deep understanding of the Travel Tech Industry and its competitive landscape - A dynamic person who can embrace the concept of the Perfect Trip and convey that vision to multiple stakeholders within an organization to drive net new revenue targets - Possesses high level of business acumen to engage C-level executives - Demonstrated ability to utilize sales methodologies. Comfortable with having uncomfortable conversations. - A curious mindset coupled with creative problem-solving skills - Must have excellent customer service, interpersonal and communication skills Benefits - In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support Company Description Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

Role Description The Leisure Operations Support role provides customer service and full administrative support for all operational processes involved in selling travel for our leisure advisors. This position is 100% Remote. As a member of the North American support team, you will need a strong GDS background with at least 5 years GDS experience (Sabre required, Additional GDS helpful) is needed for a leisure support hybrid role. We are looking for someone with proven GDS and invoicing skills to work with leisure agents and Independent Contractors. Expedition Expectations - Work closely with both the Advisor support and Air teams in both US and Canada - Respond to written requests in timely fashion - Issue domestic and international tickets for leisure agents/ICs - Issue group space, individual reservations, exchanges and partial refunds as needed - Look for lowest fares and research airline contracts for negotiated commissions - Coordinate seat assignments - Resolve issues with invalid invoices in GDS/assist with new invoice requests in Sabre - Assist with tracking commission Qualifications - 5+ years GDS /Travel Agency experience (GDS: Sabre required) - Ability to thrive in a fast-paced, team environment - Proficiency in Microsoft Office Software - GDS Experience with Sabre required and alternate GDS (Apollo/Amadeus/Wspan) a plus - Demonstrated professional customer service skills - Attention to Detail - Pragmatic and self-disciplined - Capability of maintaining a favorable company image when interfacing with outside sources - Proven pursuit of learning and self-development - Ability to manage responsibilities in a manner to result in lower costs and better efficiency for the company - Ability to demonstrate personal and organizational integrity - Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility - Effective oral and written communications skills - Organizational skills that result in high productivity Benefits - Medical, Dental, and Vision benefits - Employee rewards and recognitions program - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support Company Description Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com . Direct Travel is an EOE/AA/Veteran/People with Disabilities employer. If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

Role Description As a key member of the ESG team, the Senior Program Manager, Sustainability will be responsible for: - Strategy, reporting, internal and external engagement with key stakeholders such as business development, account management, suppliers, and customers. - Working with cross-functional management teams to integrate sustainability and diversity, equity, and inclusion within Direct Travel and affiliated group companies such as ATPI and Creative Group. - Playing a role in Direct Travel’s internal sustainability program and efforts supporting clients and prospects in their ESG journey. This position will work closely with multiple individuals within Direct Travel and reports to the Chief of Staff (ESG Lead). Expedition Expectations - Oversee and drive evolution of Direct Impact – Direct Travel’s ESG program via subject matter experts across the organization and its affiliates. - Measure and quantify data points and ensure accurate and timely reporting on all ESG initiatives utilizing multiple data resources within Direct Travel (predominantly Scope 3 GHG data). - Provide second level support of client carbon data queries and insights if and when applicable. - Create, manage, and report on committees and project team activities. - Manage contract staff and 3rd party suppliers, maximizing available resources. - Complete annual reporting directives and certification assessments as required (Ecovadis, CDP, CSRD, TCFD, SBTi). - Initiate supplier sustainability assessments and engagement. - Develop industry partnerships and engagement (like GBTA, BTN committees) as available. - Serve as subject matter expert for sales and marketing initiatives (RFP answers, Direct Impact Annual Report, client presentations, UN Global Compact, regular internal and external updates, etc). - Drive governance and practices around social sustainability, wellbeing, and DEI in collaboration with HR. - When applicable, work with the Halo Product Director to maximize client value and upsell opportunities, as well as to support new business development. Passport to Success - 5+ years of experience in positions relevant to ESG (professional qualifications are a plus). - Working experience in the corporate travel/hospitality sector is a strong plus. - Strong analytical skills in carbon accounting/analysis. - Able to balance strategy with execution. - Comfortable managing relationships with all level associates in the organization. - Excellent communication skills – verbal and written (experience with public speaking is a plus). - Position is remote, with office-based work optional depending on location. - Self-motivated, able to work independently, and possess excellent project management skills. - Working knowledge of MS products (Excel, Word, PowerPoint, Teams) and carbon accounting platforms. - Degree in Environmental Science, Business Sustainability, or Sustainable Tourism Management is ideal. - This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position. Going the Extra Mile - Estimated up to 10% travel required. - Must enjoy working as part of teams, be socially responsible, and like to get things done. - Familiar with global travel (Scope 3) carbon accounting methodologies (ICAO+, IATA CO2 Connect, DEFRA). - Experience completing sustainability certification audits such as Ecovadis and CDP. - Base understanding of GHG standards and regulatory frameworks.

Role Description As a key member of the Operations Team, the Senior Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner. - Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail, and limos. - Supports multiple accounts. - Operates within detailed procedures. - Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues. - Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit. - Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure. - Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance. - Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home-based. - Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment. Qualifications - Minimum 10 years of corporate consultant experience. - Ability to create domestic multi-segment, multi-destination itineraries. - Must demonstrate industry knowledge. - Proficiency in one or more CRS. - Ability to meet and exceed required performance standards. - Excellent customer service skills required. - Excellent verbal and written communication skills required. - Minimum knowledge of Outlook skills and basic Microsoft platforms. - Must be able to lawfully work within the US and have unrestricted work authorization for US. Requirements - Minimum 5+ years’ experience providing domestic and international travel arrangements. - High proficiency using Airline Duo GDS (Apollo/Sabre or Amadeus). - Must demonstrate thorough knowledge of airline ticketing rules and regulations. - Proficient in producing lowest logical airfare within client’s policy. - Understands international airfares and international ticketing. - Proficient in Internet searches and online booking processes. - Thorough working knowledge of exchanging, reissue of tickets. - Must be able to thoroughly read, understand and follow client travel policies and guidelines. - Thorough understanding of reading each company's information and following guidelines of their policy. - Previous experience handling Corporate / VIP clientele. - Excellent communication skills via email and phone. - Superior customer service skills. - Ability to meet and exceed required performance standards. - Accurate and detail-oriented. - Work well under pressure and have the ability to deal with change and adversity. - Working knowledge of Microsoft Office, including Word and Excel. - Works well independently as well within a group. Benefits - In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program. - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Company Description Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. - Led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. - Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. - For more information, visit www.dt.com .