• Be an integral member of Quisitive’s growing Managed Services team • Position yourself as a customer advocate for a portfolio of customers • Proactively ensure clients’ desired outcomes are achieved through successful delivery of Quisitive’s solutions/services • Drive continuous improvement across the Microsoft cloud solutions deployed in your accounts • Build trusted one-to-many relationships in your client organizations and understand their desired outcomes • Promote and position Quisitive solutions and services with the goal of growing revenue • Support planning and roadmap activities between your customers and Quisitive teams

• Independently manage a portfolio of customers and support customer projects. • Onboard new customers and build trusted customer relationships. • Professionally respond to customer inquiries via phone, email, and video call about our product. • Work closely with colleagues from Marketing and Sales. • Identify optimization opportunities through regular analysis of customer requirements and usage. • Maintain regular communication with customers to strengthen long-term customer retention. • Ensure high customer satisfaction through proactive communication and solution-oriented support.

• Independent management of a customer portfolio and support throughout customer projects • Onboarding of new customers and building trusting customer relationships • Competent handling of customer enquiries by phone, email and video call regarding our product • Close collaboration with colleagues in the Marketing/Sales team • Identification of optimisation potential through regular analysis of customer requirements and usage • Regular communication with customers to strengthen customer loyalty over the long term • Ensuring a high level of customer satisfaction through proactive communication and solution-oriented support

• Function as the customer advocate and provide internal feedback on how we can better serve our schools • Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs • Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from the GoFan platform • Track accounts to identify churn risk and work actively to eliminate that risk • Simultaneously manage multiple customers who are at different points on the account lifecycle