Role Description The Claims Administrator is responsible for managing all aspects of international cargo claims, including intake, documentation, communication, and resolution. Acting as a subject matter expert, the role ensures claims are handled in accordance with industry standards while actively engaging with carriers, insurers, and internal stakeholders to achieve timely and favorable outcomes. The position emphasizes education, transparency, and proactive communication to support both internal teams and clients throughout the claims lifecycle. Additionally, the Claims Administrator supports client retention and risk mitigation by ensuring cargo loss and damage claims are handled professionally, efficiently, and with a strong customer focus. Through effective communication, negotiation, and process management, this position helps transform potentially negative client experiences into positive outcomes, even when financial recovery is not achieved. DUTIES & RESPONSIBILITIES - Serve as a primary point of contact for claims-related inquiries from clients and internal teams - Guide clients through the claims process, setting expectations and providing education on outcomes - Deliver a high level of service to maintain trust and strengthen client relationships, particularly during challenging situations - Receive, log, and manage all cargo claims in the claims tracking system (e.g., SharePoint Claims Log) - Assemble and maintain complete claims files, including all supporting documentation - Ensure timely notification to carriers and liable parties within required deadlines - Track claim progress and manage follow-ups to drive timely resolution - Investigate claims to determine liability, root causes, and appropriate resolution paths - Negotiate with carriers, insurers, and third parties to secure favorable settlements - Analyze claim denials and communicate findings clearly, including preventative recommendations - Coordinate with branch offices, clients, carriers, and insurance providers to gather information - Educate internal teams on claims processes and best practices - Maintain clear, professional, and timely communication with all stakeholders throughout the claims lifecycle - Ensure accuracy and completeness of claim submissions and documentation - Process settlements, including securing client releases and submitting payment requests - Maintain accurate and up-to-date claims logs and reporting - Support financial recovery efforts while minimizing risk exposure - Perform other duties as assigned. BENCHMARKS FOR MEASURING SUCCESS - Maintains clear and effective communication with clients, branches, and third parties - Responds to third party inquiries within 48 hours - Keeps claims log accurate and current - Completes follow-ups on all claims within 30 days - Processes settlement documentation and payments within 48 hours - Supports timely claim resolution and improved recovery outcomes SKILLS & QUALIFICATIONS - Technical Skills: - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) - Experience with transportation management systems (e.g., CargoWise, GlobalLink) - Ability to manage claims tracking systems and data logs - Business Skills: - Strong understanding of cargo claims processes and insurance requirements - Knowledge of filing deadlines, liability rules, and recovery procedures - Strong communication and negotiation skills - Ability to analyze claims data and manage documentation workflows - Leadership Skills: - Acts as a subject matter expert and resource across all branch offices - Provides guidance and informal training on claims processes - Demonstrates strong individual accountability and ownership Required Qualifications - 5+ years of administrative or operational experience in cargo claims, transportation, or insurance - Experience handling ocean, air, or inland cargo claims - Strong knowledge of cargo insurance policies, claims filing deadlines/procedures and third-party recovery - Ability to negotiate settlements and manage loss recovery activities - Proficiency in Microsoft Office and transportation management systems - Strong data analysis skills Preferred Qualifications - Bachelor’s degree in a relevant field - Professional certification (e.g., Lloyd’s Claims Administrator or similar) OFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS This position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such as computers, photocopying machines, and storage/filing cabinets. This is a largely sedentary role; however, lifting items under 25 pounds as well as the ability to bend, stand, and walk short distances may be required. Travel Requirement Less than 5% Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Role Description The Senior Administrator for Maternal and Child Health serves as the County's executive leader for maternal and child health, providing strategic direction and oversight for one of Montgomery County's largest and most visible public health service areas. This position leads the development, integration, and continuous improvement of maternal and child health programs to improve maternal and infant health outcomes, reduce health disparities, strengthen organizational performance, and ensure equitable access to high-quality services. The Senior Administrator partners with County leadership, healthcare providers, community organizations, and state and federal agencies to advance innovative public health strategies, shape policy, secure resources, and build a coordinated maternal and child health system that meets the evolving needs of Montgomery County's diverse communities. The core duties of this position include: - Provides executive leadership for Montgomery County's Maternal and Child Health (MCH) system by developing strategic priorities, directing operations, and advancing innovative, equitable, and evidence-based programs that improve maternal and infant health outcomes. - Leads the strategic planning, integration, and continuous improvement of County-operated and County-funded maternal and child health programs to ensure coordinated, high-quality, and client-centered service delivery. - Directs organizational transformation initiatives, including implementation of integrated care models, new technologies, workflow redesign, and evidence-based practices that strengthen system performance and health outcomes. - Oversees the development and implementation of quality improvement, performance management, and data analytics strategies to evaluate program effectiveness, reduce health disparities, and guide strategic decision-making. - Provides executive oversight of personnel, financial resources, grants, contracts, and operational priorities to ensure effective stewardship of public resources and achievement of organizational goals. - Builds and maintains strategic partnerships with government agencies, healthcare systems, academic institutions, community organizations, and funding partners to advance maternal and child health policy, secure resources, and improve community health outcomes. - Represents Montgomery County on local, state, and national maternal and child health initiatives by providing expert consultation, presenting program outcomes, participating on advisory committees, and testifying before elected officials and other governing bodies. - Develops and sustains a high-performing organizational culture by promoting collaboration, accountability, innovation, workforce development, and continuous improvement across the Maternal and Child Health system. - Performs other job-related duties as assigned. Qualifications - Seven years of progressively responsible professional leadership experience in public health, maternal and child health, healthcare administration, or a closely related field, including at least three (3) years of experience supervising managers or leading multidisciplinary teams. - Graduation from an accredited college or university with a Bachelor’s Degree. - Possession of a valid Class "C" (or equivalent) driver’s license from the applicant's state of residence when required for job-related duties. Requirements - Bilingual applicants with multilingual skills in Spanish-to-English are encouraged to apply. - This position requires the ability to work evening and weekend hours. - This position requires the ability to attend meetings or perform work at off-site locations. - The selected candidate will be required to complete a medical exam before a successful appointment. - The selected candidate will be required to complete and submit a Financial Disclosure Statement. Company Description Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses. The Department of Health and Human Services (HHS) is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department. As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

Role Description GovCIO is currently hiring for M365 Global Administrator to support our customers contract. This position will be fully remote within the United States. - Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations. - Maintains system integrity and upgrades systems and/or servers as required. - May create and document new methods supporting network/system operations and implement changes to procedures. - Consults with support teams, help desks, customers, and other technical staff in the resolution of problems. - Coordinates and performs operation and/or maintenance activities for networks/servers. - Identifies recurring problems and recommends steps to reduce the severity or frequency of problems. - May plan for the transition of development and/or production environments to new technologies. - Utilizes system software to monitor the performance of system files. - Manages system data to maintain performance efficiencies and/or studies system requirements to determine proper server installation methods and procedures. - Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. - Plans, coordinates, and implements network/system security measures in order to protect data, software, and hardware. - Provides regular monitoring and analysis regarding short and long-range planning for in-house systems. - Prepares or ensures that appropriate documentation exists, including operational instructions. - Writes or modifies basic scripts to resolve performance problems and automate administration tasks. - Recommends changes to improve systems and network configurations, and determines hardware or software requirements related to such changes. Qualifications - Bachelor's with 12+ years (or commensurate experience) Requirements - 10 years of IT/ systems administrator experience - Clearance Required: Must have an active HUD Public Trust Benefits - Posted Salary Range: USD $110,000.00 - USD $152,000.00 /Yr.

Role Description We are seeking a detail-oriented and experienced Utilization Coordinator to manage the insurance prior authorization process on a part-time, remote basis. This role is focused exclusively on authorization requests submitted via fax and payer portals — from initial clinical documentation gathering through submission, status tracking, and resolution. The Utilization Coordinator works at the intersection of clinical operations and insurance compliance. They are responsible for ensuring that authorization requests are submitted accurately, on time, and with the right clinical documentation — and for following the authorization through to approval, denial, or peer-to-peer review. This is a deadline-driven, detail-intensive role that requires someone who is organized, persistent, and familiar with the payer authorization landscape. Key Responsibilities - Authorization Request Submission - Review incoming authorization requests and identify all required clinical documentation for each payer and service type. - Submit prior authorization requests to insurance carriers via fax and payer portals within each payer's required timeframe. - Ensure all submitted requests are complete, accurate, and include the appropriate supporting clinical documentation to avoid unnecessary delays or denials. - Maintain working knowledge of payer-specific authorization requirements, submission methods, and timelines across all relevant insurance carriers. - Clinical Documentation Gathering - Coordinate with the clinical and medical teams to gather necessary documentation for authorization requests, including clinical notes, treatment plans, physician orders, and supporting records. - Follow up proactively with clinical staff when documentation is incomplete, missing, or requires additional detail to meet payer criteria. - Communicate clearly with internal teams about what is needed, why it is needed, and the urgency of the timeline. - Ensure all clinical documentation is organized, complete, and appropriately formatted before submission. - Authorization Status Tracking - Maintain an accurate and up-to-date tracking log of all submitted authorization requests, pending decisions, and authorization statuses. - Monitor payer portals and fax queues regularly for updates, approvals, denials, and requests for additional information. - Proactively follow up with payers on pending authorizations that are approaching deadlines or have not received timely responses. - Communicate authorization status updates to relevant internal stakeholders, including clinical and billing teams, as decisions are received. - Peer-to-Peer Review Coordination - Identify cases where a peer-to-peer review has been requested by the payer or may be beneficial following a denial. - Coordinate peer-to-peer review scheduling between the payer and the appropriate treating or ordering provider. - Prepare relevant clinical documentation and case summaries to support the provider in advance of the peer-to-peer call. - Follow up on peer-to-peer outcomes and ensure the resulting authorization decision is documented and acted upon appropriately. - Issue Resolution & Follow-Up - Identify and troubleshoot authorization delays, payer requests for additional information, and other barriers to timely approval. - Escalate complex denials, coverage disputes, or payer issues to the appropriate internal team member with thorough documentation. - Maintain a follow-up schedule for open authorization issues and ensure nothing is left unresolved or unmonitored. - Communicate resolution outcomes to clinical, billing, and operational stakeholders as appropriate. Qualifications - Prior experience in a utilization management, prior authorization, or insurance authorization role in a healthcare setting. - Solid understanding of the insurance prior authorization process including submission via fax and payer portals. - Familiarity with payer-specific authorization requirements and the ability to navigate multiple payer portals efficiently. - Experience coordinating with clinical teams to gather and organize medical documentation for authorization submissions. - Strong attention to detail and organizational skills — authorization requests must be accurate, complete, and submitted on time. - Comfortable managing a tracking system for multiple open authorization cases simultaneously. - Reliable and self-directed in a remote work environment — deadlines are firm and follow-up is expected without prompting. - Clear written and verbal communication skills for coordinating with clinical staff and internal stakeholders. Preferred Qualifications - Experience coordinating peer-to-peer reviews between payers and treating providers. - Familiarity with medical necessity criteria frameworks such as InterQual or MCG (Milliman Care Guidelines). - Background in behavioral health, specialty care, or a high-authorization-volume clinical setting. - Experience using electronic health record (EHR) systems and insurance payer portals for authorization management. - Knowledge of HIPAA regulations and proper handling of protected health information (PHI). Work Schedule - Part-time role (20 hours a week; 12 - 4 pm MST). - 100% Remote. - Rate is $5-$6/hr.