• Manage partner contacts end-to-end: Respond to inbound partner requests via email, clarify needs, and drive cases to resolution. • Deliver high-quality outcomes efficiently: Provide accurate answers, strong follow-ups, and clear next steps—without unnecessary back-and-forth. • Spot patterns and propose improvements: Flag recurring issues and friction points, and suggest practical fixes.

Role Description The Senior Social Commerce Strategist is a lead operator and strategic owner of TikTok Shop affiliate programs across their client portfolio. This is not a support role — it is the engine. You own the programs, the clients, the performance, and the process. Responsibilities - TikTok Shop Affiliate Strategy & Program Leadership - Own the end-to-end strategy and execution of TikTok Shop affiliate programs across all assigned client accounts. - Define program architecture: creator targeting, product prioritization, sampling strategy, incentive structures, and GMV growth levers. - Set performance benchmarks and program goals in alignment with client objectives; own accountability for hitting them. - Identify what is working, what is not, and make rapid adjustments to improve content throughput, conversion, and affiliate GMV. - Stay current on TikTok Shop platform updates, algorithm shifts, and affiliate ecosystem changes — and translate those into program decisions ahead of the curve. - Client Ownership & Relationship Management - Serve as the primary strategic point of contact for clients across your portfolio — leading calls, presenting performance, and driving program direction. - Translate client goals into executable program strategy; push back when needed, and bring clear recommendations rather than just updates. - Prepare and deliver weekly performance reports, monthly reviews, and strategic recommendations; proactively surface trends and opportunities before clients ask. - Own follow-through after every client touchpoint — nothing slips because you were the last one in the room. - Creator & Affiliate Program Execution - Lead creator sourcing, outreach strategy, and affiliate activation across TikTok Shop Affiliate Center — with a focus on conversion potential and product-creator fit, not follower count. - Own the full affiliate approval, sampling, and activation workflow; maintain clean pipeline visibility across creator status, shipment tracking, content output, and GMV contribution. - Develop and refine outreach messaging, creator briefs, and activation sequences that consistently improve response rates and content output. - Re-engage underperforming creators, identify drop-off points in the funnel, and build systems to address them at scale. - Manage paid creator activations where applicable — tracking deliverables, usage rights, and performance against spend. - Sampling & Backend Operations - Own sampling strategy and execution inside TikTok Shop Seller Center and Affiliate Center — approvals, volume management, product availability, and throughput monitoring. - Maintain full visibility into the sample-to-video funnel; identify where conversion is breaking and fix it fast. - Flag and resolve operational issues — low acceptance rates, out-of-stock products, weak content output — before they become client-level problems. - Build backend QA processes that catch errors early and keep program data clean and trustworthy. - Reporting & Performance Intelligence - Own program reporting across GMV, content volume, affiliate participation, sample acceptance, click-through, and conversion — keeping data clean, current, and decision ready. - Independently build, maintain, and optimize performance dashboards that give the team and clients real-time visibility into program health — not just interpret reports prepared by others. - Surface tactical opportunities from the data: creators to reactivate, products losing momentum, campaigns underdelivering on sample-to-video conversion. - Contribute performance insights that inform broader client strategy and new business recommendations. - Systems, Process & Team Building - Build the SOPs, playbooks, and operational infrastructure that allow programs to scale beyond what any one person can hold in their head — and become a competitive differentiator in new business conversations. - As the team grows, you will be the person newer hires are onboarded into — set the standard for how this function runs. - Partner with offshore resources where applicable; own the briefing, QA, and output quality of anything they touch. - Identify gaps in tooling, workflow, or capacity and bring solutions — not just flags — to leadership. Qualifications - 3+ years of experience in TikTok Shop affiliate marketing, creator commerce, influencer marketing, or social commerce — with direct, hands-on program ownership. - Minimum 2 years of hands-on TikTok Shop Affiliate Center management across more than one brand or client. Candidates whose experience is limited to a single in-house shop will not be considered. - Deep, working knowledge of TikTok Shop Affiliate Center and Seller Center — not surface-level familiarity. You know how the platform behaves and where the levers are. - Demonstrated ability to own client relationships: leading calls, managing expectations, presenting performance, and driving strategy. - Proven track record of driving GMV and maximizing Shop ROAS over sustained, multi quarter cycles across creator and affiliate programs at scale. - Proven ability to independently build, maintain, and optimize performance dashboards — not just interpret reports prepared by others. You pull the data, structure it, and act on what it tells you. - Experience building or improving operational systems — trackers, SOPs, workflows — that make programs run faster and more consistently. - Clear, direct communicator — with clients, creators, and internal teams. You write well, you run tight calls, and you do not let things get ambiguous. - High ownership mentality; you do not wait to be asked and you do not let things fall through the cracks. Benefits - Competitive salary in USD - Flexibility: Fully remote position

• Lead, mentor, and develop a Technical Integration / Seller Onboarding team of approximately 8 people, providing clear guidance, structured coaching, and continuous upskilling opportunities while setting goals, defining ownership, and building scalable team structures for long-term success • Drive the strategic evolution of technical seller onboarding with a focus on scalability, automation, quality, and operational excellence • Use KPIs, business reviews, and performance reporting to identify growth opportunities and steer strategic initiatives with measurable impact • Own the seller onboarding experience (NPS) from a high-level perspective and prioritize initiatives that create the strongest business value • Collaborate closely with Operations, Product, Tech, Sales, and Customer Success to improve processes end-to-end and enable sustainable marketplace growth

• Lead and develop the Technical Integration / Seller Onboarding team with clear objectives • Own the strategic development of the technical seller onboarding process • Drive performance management using KPIs and business reviews • Responsible for the seller onboarding experience (NPS) • Act as the central interface between Operations, Product, Tech, Sales and Customer Success Management • Identify structural weaknesses and drive end-to-end optimizations