• Conduct trainings by receiving requests from new clients, scheduling and delivering trainings remotely or on-site; • Conduct audits by scheduling visits to client sites to understand their operations and identify opportunities for process improvement; • Provide equipment support by handling service requests, performing diagnostics, and escalating issues to our engineering team when necessary; • Provide software support by handling requests, offering guidance, and delivering training when needed; • Ensure the use of best camouflaging practices (anti-tampering/camouflage) by conducting trainings and auditing clients' operations; • Support the commercial area by participating in meetings with clients and business partners, addressing post-sales needs and fostering customer loyalty; • Hold meetings with clients and schedule presentations of audits and post-incident reports to drive improvements in process performance; • Contribute to meeting targets by following the company’s guidelines and values and complying with internal area procedures.

• Conduct trainings by receiving requests from new clients, scheduling and delivering trainings remotely or in person; • Conduct audits by scheduling visits to client sites to understand their operations and identify opportunities for process improvement; • Provide equipment support by responding to requests, performing diagnostics, and, when necessary, escalating issues to our engineering team; • Provide software support by handling requests, offering guidance, and delivering trainings when needed; • Ensure the use of best camouflage practices by conducting trainings and auditing clients' operations; • Support the commercial team by participating in meetings with clients and business partners, addressing post-sales requests and fostering customer loyalty; • Hold meetings with clients and schedule presentations of audits and post-claim reports with the goal of improving process performance; • Contribute to achieving targets by following company guidelines and values and complying with the area's internal procedures.

• Independently manages a portfolio of healthcare clients. • Drives client satisfaction, retention, and financial performance. • Collaborates cross-functionally to deliver measurable business outcomes. • Identifies risks, trends, and opportunities within client accounts. • Demonstrates effective leadership in account management and stakeholder relationships. • Leads client meetings, presentations, and business reviews.

• Practices strategic account management by developing and executing account plans to achieve sales targets, identify growth opportunities, and expand the company's footprint within existing accounts. • Cultivates strong relationships with key contacts within enterprise accounts, acting as a trusted advisor, while building rapport at all levels of the customer’s organization. • Identifies and pursues new business opportunities within the enterprise market, often involving hunting for new leads and prospects. • Identifies new opportunities by leading the sales process from initial discovery through close, managing complex negotiations and ensuring alignment with client needs and company objectives. • Drives customer satisfaction and loyalty by ensuring successful implementation and adoption of solutions, and by addressing any concerns or issues that may arise. • Generates revenue by achieving or exceeding sales targets, driving pipeline growth, and maximizing revenue within assigned accounts. • Works effectively with internal teams, including product, marketing, and engineering, to ensure alignment and deliver a cohesive customer experience.