MICHELIN Connected Fleet

• Conduct trainings by receiving requests from new clients, scheduling and delivering trainings remotely or on-site; • Conduct audits by scheduling visits to client sites to understand their operations and identify opportunities for process improvement; • Provide equipment support by handling service requests, performing diagnostics, and escalating issues to our engineering team when necessary; • Provide software support by handling requests, offering guidance, and delivering training when needed; • Ensure the use of best camouflaging practices (anti-tampering/camouflage) by conducting trainings and auditing clients' operations; • Support the commercial area by participating in meetings with clients and business partners, addressing post-sales needs and fostering customer loyalty; • Hold meetings with clients and schedule presentations of audits and post-incident reports to drive improvements in process performance; • Contribute to meeting targets by following the company’s guidelines and values and complying with internal area procedures.

• Conduct trainings by receiving requests from new clients, scheduling and delivering trainings remotely or in person; • Conduct audits by scheduling visits to client sites to understand their operations and identify opportunities for process improvement; • Provide equipment support by responding to requests, performing diagnostics, and, when necessary, escalating issues to our engineering team; • Provide software support by handling requests, offering guidance, and delivering trainings when needed; • Ensure the use of best camouflage practices by conducting trainings and auditing clients' operations; • Support the commercial team by participating in meetings with clients and business partners, addressing post-sales requests and fostering customer loyalty; • Hold meetings with clients and schedule presentations of audits and post-claim reports with the goal of improving process performance; • Contribute to achieving targets by following company guidelines and values and complying with the area's internal procedures.

• Lead the Business Analytics team, composed of internal professionals and external partners. • Act as the primary point of contact between the Data area and business areas. • Understand the needs of client areas, translating business requests into analytical requirements. • Coordinate the development, evolution and governance of dashboards and reports in Power BI. • Ensure deliveries have high visual quality, strong performance and generate actionable insights. • Work in partnership with Data Engineering, Governance, Data Science and Data Literacy teams to ensure integrated solutions. • Prioritize requests, track deliveries and ensure execution within deadlines. • Manage people, support team development and oversee suppliers and consultancies. • Promote a collaborative culture, strengthening the relationship between technology and business.