• The Account Manager role is a headquarter account management role with responsibility for Ulta, JCP and Beauty Brands business. • The role is accountable to lead and execute with excellence a Joint Business Plan developed and aligned at the customer headquarters but that comes to life in over 2,000 salons and stores combined, nationwide. • The Account Manager is expected to deliver channel/brand business targets, including growing revenue and share through superior sales fundamentals (i.e. price, distribution, merchandising, shelving), which special attention to the needs of a salon and store business. • The role will have direct selling & account management responsibilities and will partner with Trade Marketing, Brand Marketing, Finance, Analytics, Demand Planning and Education teams to develop and execute business plans that meet or exceed targets.

• Develop and maintain strong, long-term relationships with clients and key stakeholders, acting as their trusted business partner. • Understand each client's business model, operational processes, goals, and challenges to provide tailored guidance and strategic support. • Collaborate with client stakeholders to identify risks, resolve challenges, and deliver effective business solutions. • Create and execute client development plans and account growth strategies that support long-term partnership success. • Take ownership of client satisfaction and business growth in close collaboration with the Casino Platform Team. • Identify opportunities to expand cooperation and increase the value delivered to clients. • Coordinate the resolution of operational and business-related issues, ensuring timely communication and effective follow-up. • Forecast, monitor, and report key account performance and project metrics. • Communicate client requirements, priorities, and feedback clearly to relevant internal stakeholders. • Identify opportunities to improve account management processes and contribute to implementing best practices across the team.

• Manage and develop key customer relationships, acting as the primary point of contact to ensure exceptional service delivery and successful customer outcomes. • Take ownership of contract management and governance, overseeing contractual agreements, renewals, documentation, and customer review meetings to ensure compliance and long-term partnership success. • Drive customer retention and business growth, identifying opportunities to expand existing accounts, mitigate risks, and work collaboratively across teams to deliver tailored client solutions. • Lead cross-functional stakeholder collaboration, partnering with operational, clinical, finance, and business development teams to resolve challenges, improve service performance, and enhance the overall customer experience.

• Overall responsibility and leadership for growth across partner portfolio • Grow partner portfolio through business development • Grow solution penetration through partner portfolio • Build and execute against portfolio plan on a yearly basis • Take ownership and lead the end-to-end partner management lifecycle from prospecting through to BAU • Lead complex negotiations involving commercial agreements • Develop and maintain relationships with key stakeholders at new and existing partners • Support key client meetings by facilitating partner engagement to grow solution penetration • Engage with Product teams to help drive product strategy in line with broader partner needs and expectations • Lead and contribute to Customer team projects to develop and refine our sales process, strategy and growth